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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Council Tax advice please.

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I moved into a new property (new build) in Jun 06. The month before moving, I notified the council (via iammoving.com)that we were moving into the area and needed to be setup for council tax.

They acknowledged this and said it would be set up.

End of August I chased it up as not heard anything and they said they were onto it.

In October we got a letter from the Valuation office with notice of banding and expected the council to follow soon with a bill.

Went on holiday on 21st Dec and returned 4th Jan, on the doormat was a letter from council dated 15th Dec giving 7 days to pay ~£500 or face court.

5th Jan - letter arrives on doormat saying it's been presented in court(3rd Jan) and the Magistrates hearing is on 18th Jan and we need to pay full amount of £1500 by then.

I rang the council helpline and was jus tthankful it wasn't the samaritans for how helpful they were.

Have now sent a complaint into the council about this but they won't reply for a couple of weeks. I have paid the £500 amount but can't pay the other £1000 right now.


It says on the letter that the court cannot hear these arguments

-Cant afford to Pay

-Whether you're exempt from council tax

-Whether you're entitled to a discount

- Whether the valition band is incorrect


:?: Question I have, is it worth turning up at court and explaining the situation to the Judge and showing proof I was 4000 miles away when the 7 day notice and court hearing took place along with the complaint to the council ?

For the previous 16 years I have paid Council Tax/Poll Tax etc by direct debit(albeit to another local council) and have never missed a payment.

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Thye will not let you see the judge as all they are intrested in is a liability order. If however you cannot then they will obtain a liability order and send the bailiffs in. However that does not stop you from sending them a sar and then explaining it to the court that you have not recieved a reply.

CLICK HERE FOR A LOOK AT ALL OF MY FILES: http://s134.photobucket.com/albums/q82/bailiffchaser/

do not forget to click on my scale if i am giving you the right advice or advice is making sense click my scales otherwise others think i am not helping you.

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Hi Martyn,

Yes, I would attend court and explain to the Judge exactly what happened, go to the court before the date of the hearing and go to the office there is a specific form you need to fill in not sure which one it is but something like a suspension order. It costs about £30, fill it in with all the circumstances as to why you feel a ccj should not be granted, turn up on the day of the hearing with all the documentation you have incuding proof of you being out of the country at the time. If you fill in the form they will have to let you see the judge on the day with the council representative.

I did this some time ago and I got a suspension due to similar circumstances, I hope it works for you too.

Friendship costs nothing but its rewards can be priceless. Do not judge, as you will not be judged but if you can, try and assist where possible.:smile:

everyone is entitled to MY opinion!:D

I offer my comments without prejudice or liability.

If you found my advice helpful, please click the scales at the top.

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Well the court date is tomorrow.

The complaint I put into the council should have been acknowledged by today and wasn't so I called them.


Seems the lady that you email the complaint to (detailed on their website) was on leave last week and this week and nobody has bothered to look at her emails !!:-x :-x


They are looking at maybe putting a delay on the magistrates court hearing pending the review of my complaint, thus dragging it out longer - could really do without this hanging over me.


For reference, this is Bassetlaw Bassetlaw District Council - Homepage

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They finally called me back, when I told them I was going to attend court and present all my evidence to challenge this summons they were very helpful. They have dropped the summons, and given me 3 months to pay the remainder of the Council Tax by direct debit.

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Nice one Martyn,

I'm really glad it worked out for you, unfortunately in my case I did have to attend court but got the suspension order anyway, my council was similar in their approach to council tax problems but were unwilling to listen, they soon did when I went in front of the Judge and gave my reasons etc.... egg and face springs to mind! ;-)

Friendship costs nothing but its rewards can be priceless. Do not judge, as you will not be judged but if you can, try and assist where possible.:smile:

everyone is entitled to MY opinion!:D

I offer my comments without prejudice or liability.

If you found my advice helpful, please click the scales at the top.

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