Jump to content


  • Tweets

  • Posts

    • Its because he does not have a passport. According to the rules they have said he needs to provide certain documents yes a birth certificate and yes proof of National insurance number but other than that they are asking for more. He has a bank statement but thats it other than the P45.      https://www.gov.uk/id-for-driving-licence
    • Plans to regulate Britain's booming buy now, pay later industry will be released within weeks, This is Money understands, after a review found it posed 'a significant potential consumer harm'. View the full article
    • Thanks for letting us know about this. I'm afraid that this website is mainly bad news about companies so it's very refreshing and very decent for someone to come along and to give praise where praise is due. How about a link to their website?
    • Having a little additional think about this, I think that your interests are best protected in the following way: You inform the seller that you are obtaining the quotes which I have referred to above. Having received the quotes, you then inform them that you are proposing to have the work carried out at XXX garage and that you will expect that the seller will reimburse you for the costs and associated expenses. You can tell them though that you understand that they may want to control the work being done to the car and so you are willing to allow them to do it but as the fault has manifested itself at this point and that it is clear that the problem is their responsibility, if they wish to carry the work out themselves then they will have to organise the collection vehicle and the delivery of it to you once the work is completed. Of course this will be very expensive for them and they will either fail to respond or they will refuse. Whatever their reaction, you would then go on to say that as they have failed to respond/declined the invitation to carry out the repairs themselves, that you are now going to your preferred garage – one of the two quotations which you have supplied – and you will have the vehicle repaired there. You are giving them an opportunity to comment. I think that if you use this approach, then you will be able to demonstrate very clearly that they had a choice and therefore they will be unable to disassociate themselves from the repairs which are eventually carried out at your chosen repairer. Even though this exchange of correspondence may mean that it will take a week or so longer to have your repairs carried out, I think you should do this in order to protect yourself in the best way possible
    • Please name the dealer   I would start off by sending them a letter of rejection seeing as you are within the 30 days. This doesn't mean that you have to reject it but it reserves your position. Secondly, on the basis of what you say, I don't think that you need necessary to find the cheapest place. You should be looking at the best quality that you can find. I think the best thing to do would be to get to competing quotations for the work you propose to have carried out – and not necessarily at the cheapest place, but a couple of proper reputable garages – authorised for that kind of vehicle. Inform the dealer as to what you are doing and providing with copies of the estimates for the work before you put it in hand. Give them five days to object or to make other comments. Make it clear to them that once the work is carried out that you will be looking to them to reimburse you. Of course you are opening a can of worms here because if you get some further problems – more serious – you may find that the dealer is starting to say that because you have carried out your own work so your own repairer on the car, they cannot now say that any defects were inherent in the purchase – and that they may have been introduced by 1/3 party repairer. I'm afraid that you have certainly fallen into a trap of buying a car a long distance away from where you live. We find that people often tend to do that because they think the car they have found is the only one in the world for them. They forget to factor in the difficulties that they will be if there are defects – particularly if the car stopped altogether – the cost of transportation to the dealer, the cost of having to travel up and down the country to collect the car – and of course these difficulties could emerge several times through the initial years of your ownership of the vehicle if you are relying on your statutory rights and expect the dealer to meet those obligations. Furthermore, if you have to bring a court action against them you are now dealing with multijurisdictional claims – suing out of Scotland against the defendant in England and that adds to the complications. It's too late for you to do anything about this – unless you actually decide to reject the vehicle – but at the very least, other people who come across this thread may get some benefit from these comments. I think it's important for you to get the best quality repair you can and to make sure that the dealer is aware of what you are doing so that if later on they try to deny responsibility for further defects, that you will be able to show that they were fully appraised of what you are doing and they will have less room to manoeuvre themselves out of their statutory obligations. I'm afraid that purchasing a car from one dealer and then having it repaired by another service provider, brings into the same kinds of difficulties that somebody who purchases a central heating boiler from one supplier and then has it installed by a different supplier find themselves in. When things go wrong, the seller blames the installer. The installer blames the seller – and you, the customer, are piggy in the middle. Not a good place to be. I notice that you are doing things on the telephone. Big Fail! Read our customer services guide. In your situation you should be extremely careful to make sure that you have got a record of everything and a full paper trail
  • Recommended Topics

  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
  • Recommended Topics

  • Recommended Topics

Mass complaint ;Add your name here if a dca has acted incorrectly with your account.


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2977 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 1.1k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Guest Ecoecho

MBNA for harrassing my daughter telephonically over a debt that is not hers, because I gave that as an address, despite being told that I have never lived there and was using it as a postal address; for threatening her - telling her they were sending the bailiffs in to attach her household goods, despite being told that I do not live there and am now living overseas; for implying to my daugher that they know where I am in order that she would then be tricked into confirming this [if they had known where I was why were they still threatening her?].

I have just received an email from her saying the following:

'Just received another letter advising me of a possible warrant of execution enforced legally with police (to gain access whether I am in or not) whereupon Bailiffs will seize goods in the home and then add their fees to your overall debt'

Edited by Ecoecho
to add something just received
Link to post
Share on other sites

The police can only help bailiffs when a court has issued an eviction order. In all other matters they can only be present to ensure there is no breach of the peace, they may not help the bailiffs enforce anything.

Also, a bailiff can only be used when you have been to court, found guilty and have not payed what you have been ordered to pay.

They are just trying to threaten you. If they did come round refuse them entry as they have no legal right to enter the home, especialy when they are just working on behalf of a DCA.

Link to post
Share on other sites

HFO, will never be enough space to write all the complaints I have about them. They make a laughing stock of the consumer credit licence. Most disgusting people I have Ever had the misfortune to deal with, broken just about every rule and regulation.

Link to post
Share on other sites

Namely a kenny bloke on behalf of whyte and co bailiffs who clamped a vehicle and then put a notice through a door of immobilisation. Of course charged £700 for the pleasure. Including a clamping fee which is illegal as ruled in the recent marstons case.

So whats cooking today ?

Link to post
Share on other sites

Wescot - none compliance of a CCA. They continue to hound me by letter (they don't have my phone number) plus they have sent this debt to a security collections firm and a doorstep collector turned up - we didn't answer the door, anyone know how I deal with this please? Also is there a general letter I can send for none compliance of a CCA? They are now sending letters threatening to return this debt to the original creditor and instruct them to start legal proceedings.

 

Halifax credit card continues to add £12 charges on top each month even though there is no credit agreement.

 

moorcroft sent me some else's credit agreement, not mine.

Lloyds TSB -Settled in full 30/08/06 :)

Now whoes next :)

Link to post
Share on other sites

1st Credit: bought a debt from Halifax that was disputed and - even though they knew it was disputed and I am a chronically sick, disabled single mother - repeatedly phoned me and bullied me with threats about knowing when I bought my house and how much it was worth... Also bragging that I couldn't use any recording of a phone call in court so it wouldn't matter if I was recording their harassment as it it would be 'my word against theirs' in court (so the inference is they would commit perjury...) When I requested all data on me it turns out they put down very selective 'notes' from phone calls: leaving out the threats and thuggery. They should not have a license - of the half dozen organisations I'm dealing with they're by far the most breathtakingly worst! Linda

Link to post
Share on other sites

Don't members of this site think it may be time to get someone like Watchdog envolved with this now?

It is apparent that the vast majority of DCA's are acting unlawfuly as are many of the original creditors.

Maybe if we could persuade them into helping in a sting on some of these DCA's the rest may toe the line when they get the bad publicity and/or legal action taken against them.

Link to post
Share on other sites

Good idea. I can tell you that 1st Credit are very much on the back foot at the moment cos of bad publicity and fearing they'll lose their license. In a recent of exchange of gunfire (letters at dawn) I said I would be claiming damages for harassment and had heard they're in danger of losing their license cos of bad behaviour etc and they wrote back very upset saying how reputable they were and how pleased they were to be working closely closely with the OFT to become even more so!!! And that they couldn't think that anyone would say a bad word against them (or words to that effect...) I replied saying - if they took me to court - I'd be wanting the most bullying thuglet in the witness box for cross examination and also the owner who incited them to act in this criminal way. And - if they wanted to be exposed - go to public court. Like all bullies, they're cowards under it all.

 

What I'd most like changed is this idea they can put a charge on a home when the very activities of banks have cost us all so much already. My home is my only security and pension. I'd never touch credit again, but I do think this pro-active marketing and reckless lending approach they took, coupled with this idea most of us had that it's meant to be 'unsecured' misled a lot of people now we see they can take a charge. (Not something advertised at the time as it is with a mortgage/secured loan.) I'm sure everyone thought they'd be able to pay back - but redundancy, illness etc can strike anyone and - with them being able to claim some of your home - it can be pretty desperate. How about we try and change the readiness of courts to do that in view of the fact the banks have messed up so badly now and caused mayhem all round? Maybe we should do a letter to our MPs to get ball rolling. Can anyone do a template letter who is more legally minded and up to speed with the issues than I am?

Link to post
Share on other sites

Here I have a lovely letter from advantis credit. Note the "person" it is addressed to. I have never had an account with Powergen or Eon in my puff, and have resided in this property for 5 years.

 

20032009213257.png

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Link to post
Share on other sites

Let a few of the roll up and then go to court like that woman did against British Gas last month and they're being done for harassment! (Google Harassment and British Gas - I'm pretty sure it was!) You can make some money out of them!

 

Is it extortion/fraud though - demanding money you have no right to? Note: your cheques aren't good enough! I suppose it must work sometimes with the elderly/confused...?

Link to post
Share on other sites

TBI financial services ltd, reading. no valid cca (application form), double default for same debt, 2nd one while account in dispute. threatening legal action while account in dispute.

Advice & opinions given by spartathisis are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.:)

Link to post
Share on other sites
Don't members of this site think it may be time to get someone like Watchdog envolved with this now?

It is apparent that the vast majority of DCA's are acting unlawfuly as are many of the original creditors.

Maybe if we could persuade them into helping in a sting on some of these DCA's the rest may toe the line when they get the bad publicity and/or legal action taken against them.

excellent idea. Something definitely needs to be done and lets face it the OFT will not get off their backsides until they are pushed into a corner and they are on the receiving end of bad press.

Lloyds TSB -Settled in full 30/08/06 :)

Now whoes next :)

Link to post
Share on other sites
Here I have a lovely letter from advantis credit. Note the "person" it is addressed to. I have never had an account with Powergen or Eon in my puff, and have resided in this property for 5 years.

 

20032009213257.png

 

How utterly absurd I'm sure that one would have been laughed out of court, how on earth can they sue any occupier of a property who is obviously nameless for a supposed debt? They need to stick their hand out of bed and see if they are awake.

Lloyds TSB -Settled in full 30/08/06 :)

Now whoes next :)

Link to post
Share on other sites
TBI financial services ltd, reading. no valid cca (application form), double default for same debt, 2nd one while account in dispute. threatening legal action while account in dispute.

2 defaults on the same debt? Is that actually legal? somehow it doesn't add up does it?

Lloyds TSB -Settled in full 30/08/06 :)

Now whoes next :)

Link to post
Share on other sites

2 defaults on the same debt? Is that actually legal? somehow it doesn't add up does it?

No it's not. I had one like that in December and within 24 hours Experian had removed it when I told them if it wasn't gone they would be going to court.

Link to post
Share on other sites

Cabot Cabot Cabot Cabot !!!! Awful people, harrassing with phone calls and letters for debts they have no agreements for and insisting they have the legal right to collect.... refusing to cease telephone calls despite being sent a letter about phone harrassment.... Insisting that application forms with no terms are valid executed agreements..... adding thousands in charges...

Link to post
Share on other sites

Worst one I had was Rma/uca who are infact the same firm. They claimed a £570 file referal fee to move the paperwork from the nco desk to the uca desk and then when I challenged them that uca weren't a listed company with companies house and had no licence to process data at that address it suddenly went back to Rma.

The fee is still on the account though!

Don't ever talk to these people on the phone it'll just warp your mind.

Link to post
Share on other sites

dont touch flm loans it is like a death penalty read Ripoff report for comsumers.i was Guarantor for daughter in law for loan she could not pay so they take it out of your bank,i signed it in 5 mins and she told me it wont come down to me.i did not recieve a contract so could not change my mind.i am sure i should of had a contract so could read and could change my mind in 7 days.i paid it off on 246h of feb this year and not recieved reciept.i paid £2,797.33 in front of my bank manager. I know took my daughter in law trust the marriage has broken up now.

Link to post
Share on other sites

yes this is a very good idea we all moan but how many of us do something about it.

 

DLC who put a charging order on my house. I have since been repossed and ended up paying them all their money. I was paying them £15.00 a month then out of the blue they stopped taking my payments and they told me that they instructed the solicitors to not take any payments so they could put a charging order on my house, which they succeed because I was unsure fed up down. I was so mad I offered them £2.00 a month, they threatened to send ballifs I wrote them a letter about there practices and they accepted the offer. But they got all there money now. but im gonna claim my charges via them.

Link to post
Share on other sites
I was paying them £15.00 a month then out of the blue they stopped taking my payments and they told me that they instructed the solicitors to not take any payments so they could put a charging order on my house, which they succeed because I was unsure fed up down.

 

Hi Satoriea

 

I feel so angry that this happened to you :evil: The fact they took advantage of you because you were unsure of your rights and were feeling low - that happens to so many people, and is why sites like this one are SO important.

 

I am sure that if you had felt well enough you could have legally challenged them at the time about this. If the Court made an order for you to make regular repayments then the DCA or Solicitor has to stick to it as much as you do. In my case I was told that they could only go for a Charging Order if I failed to make 2 consecutive repayments and gave no explanation why, and even then it would have to go back to court for the Judge to look at. The Judge said if ever I found repayments difficult I could apply back to court myself for them to be reduced.

 

Love SG x

Please note I am not legally qualified, I am offering advice based on my own personal experience in the hope that it may be of help to others in a similar situation.

Link to post
Share on other sites

Helping my sister with her debts, we've had major problems with:

Mercers (does that count? - as they're part of Barclaycard) - When my sister complained that they'd sent a nasty text - she complained because her 12 year old had read it. They said she shouldn't let her 12 year old daughter read her texts!!! We have written many times asking them to only comunicate in writing. They continue to harass by telephone & text. Refuse to accept £1 pcm (although all other creditors have) without CAB (or similar) "formal approach" although we have financial statement from CAB and Ref No. CAB have been too busy to see us - will try again next week.

RMA: Phone all the time despite written requests for letters only. When they write it is to say we can't get hold of you (by phone!). We write back saying put it in writing!

Eversheds: Harass by phone, post card, threaten to visit. Say they are "solicitors" - only one solicitor in department. Chasing a successfully PPI-disputed amount from Halifax loan (amount they were chasing reduced by £4k with PPI refund). They have stopped the phone-calls now but only after many many complaints to them & Halifax & (general complaint to OFT and threats to go to Solicitors' Regulations Authority and Legal Complaints Service.

My sister and her partner were under so much stress with daily phonecalls from all the above and others (Blair Oliver Scott, GE Money etc etc) they were failing to get on top of priority debts. This is where so many people get bullied and pressurised into paying what they have into the non-priority debts and end up losing their homes. They have 2 suspended possession orders hanging over them.

grrrrr:mad:

Link to post
Share on other sites
Helping my sister with her debts, we've had major problems with:

Mercers (does that count? - as they're part of Barclaycard) - When my sister complained that they'd sent a nasty text - she complained because her 12 year old had read it. They said she shouldn't let her 12 year old daughter read her texts!!! We have written many times asking them to only comunicate in writing. They continue to harass by telephone & text. Refuse to accept £1 pcm (although all other creditors have) without CAB (or similar) "formal approach" although we have financial statement from CAB and Ref No. CAB have been too busy to see us - will try again next week.

RMA: Phone all the time despite written requests for letters only. When they write it is to say we can't get hold of you (by phone!). We write back saying put it in writing!

Eversheds: Harass by phone, post card, threaten to visit. Say they are "solicitors" - only one solicitor in department. Chasing a successfully PPI-disputed amount from Halifax loan (amount they were chasing reduced by £4k with PPI refund). They have stopped the phone-calls now but only after many many complaints to them & Halifax & (general complaint to OFT and threats to go to Solicitors' Regulations Authority and Legal Complaints Service.

My sister and her partner were under so much stress with daily phonecalls from all the above and others (Blair Oliver Scott, GE Money etc etc) they were failing to get on top of priority debts. This is where so many people get bullied and pressurised into paying what they have into the non-priority debts and end up losing their homes. They have 2 suspended possession orders hanging over them.

grrrrr:mad:

 

 

Moorcorft have been harassing me for a year and half acting for Thames Water on a water bill for an address I do not live in or a property ihave ever owned . During the course of business we had reason to contact Thames Water about the new occupier of the property and despite letters and written confirmation that it has nothing to do with me they persist. I suggested they did a land registry search and they could see from public records that this is true. The calls would come every hour on an evening and start with can you confirm your name and address if you cannot we cannot talk to YOU !!1, and then the debt letter sent to me personally. I know who lives the but the data protection act prevents me from giving that informatoin . They are the pits and should be struck off !!:evil:

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...