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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help with Sky Broadband...

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I hope Im posting in the right place for this but just wanted to know if any one is having any problems with Sky Broadband.

I phone up Mid September and was told that my router etc would be with me soon and then I would get an activation date for broadband and should be on within about 10 days !!! So much for that !!!!!

It took another phone call for them (and me) to realise that my equipment had never been ordered. They ordered it again (by this time it was mid October) and hey presto it arrived within 4 days. My activation date was next ..... so all was going to plan - obviously the initial ba**S up was just an oversight !!!!

My activation date was 9 November so I tried the broadband then - no internet light. My friend who is a computer whizz came round a few days later to try and still no luck. So we phone Sky Broadband. They said the problem was with BT and they would raise a solve.... this they did and BT came back to me on 24 November to tell me there actually was no problem with this line. Sky then raised another solve and have said now that there is a problem with their equipment at the exchange but this has not been sorted out still after two months. I have e mailed a letter of complaint (12 December) and received no reply, I have chased this up twice and received no acknowledgment, I have phone three to four times a week only to be told that this is still ongoing and it is affecting lots of people in my area - that helps !!!! In desparation I even wrote a mail to watchdog!!!!!!!!

So here i am still with no broadband - money has been reimbursed to us for the two months ( i cant believe it was taken in the first place) and when all over I will be getting the price of the phone calls back.

All I want is the service that they have said they can offer. Has anyone got any advice as to what else I can do, Im really getting no where on the phone, or by letter and am slowly going mad !!!!!




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Write stating that you give them 28 days to provide the service as advertised, failure to install a service that meets the promises of the advertising (8Mb?) YOu will be cancelling the contract and you require a refund of all monies paid.

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I can identify with you. Have had similar problems, mine started 7.9.06 when service did not transfer. Took until 1.11.06 to get Broadband and within that time lost telephone line for three weeks. They keep blaming BT for the length of time and delay. Service is not good - keeps throwing me off, needs constantly rebooting. Have sent complaint letters and emails and finally I have registered my complaint with OTELO. Will let you know the outcome.

I have a freephone number for SKY that you can use - save you some pennies 0800 0512 595

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Thanks for your replies, I think Im just going to give up with this and ask for my money back that has been spent so far. Ridiculous customer service and even more ridiculous that it seems an engineer hasn't even been out to check out the problem yet. I think I will go with another provider - any ideas anyone ????



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I thought about NTL but I have heard thier Customer Service is absolutley shocking and after all the hoohah with SKy I really would like to go to a company whose Customer Service is at least half way decent. Perhaps I will have a look at them as I believe we are in an ok area to receive this.


Thanks for your replies .....



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They will try to sell you all their other services (TV & Phone) but you're not obliged to take them - BB can be taken on its own. I agree their CS can be dreadful at times, however having recently dealt with Sky and BT, none of them merit a gold star. However, once my NTL link was installed, it was always there and problem free - apart from the inevitible nightime segmentation evey other month or so. Providing I keep my own superhighway on a 24 x 7 basis, (at 10Mb) I'm a happy bunny.

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  • 2 weeks later...

Hi, I know exactly how you feel. When I moved to my new place, I had ordered Sky broadband back in October. The guy who I spoke to didnt tell me about any problem with my BT line so he went ahead and ordered me the router etc and took payment from me. Then i received a letter from sky telling me that there is a problem with my sky broadband order and that I need 2 call them. So, I did that. They said that there was broadband already on my line and that it will take 6working days to clear. So at this point I start to get frustrated. After the 6days had passed, I called Sky, and they said my line was fine. So, they then had to take more payment from me, and refund me my other money, but they didnt do that until a month later. This has been going on for absolutely ages, I am actually using dial up at the moment ( i didnt expect to use dial up for 3months + i tell you). Anyway, I have called sky numerous times, and I feel that I am talking to Robots honestly. Anyway, my sky broadband line activation date was on the 11 january, so i havent been able to connect once to sky broadband. So again, been calling up sky but they told me that its going on my file and that was it (charming)!!! i asked them what are they gonna do about it and they said its going on my file! I have emailed them a letter of complaint but nothing back yet. I have threatened to leave them and go to a different provider!!!

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