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    • I'm definitely looking for monthly only. Giffgaff has been great, but recently a mast was broken in my area and they spent over two weeks telling me there was nothing wrong and eventually agreed that there was. Although mast seems now to have been repaired, I wasn't happy about the way they dealt with it. That doesn't mean that other companies aren't exactly the same but I checked and Lebara has got just as good coverage in my area also has 5G whereas the O2 5G coverage is very poor. Also free international calls is pretty attractive but I have to say that I do feel a bit concerned about making the jump. Also I've got about 13 quid locked up in credit which apparently they simply keep if you leave them and I can't see any way to transfer to some other account
    • I haven't, (moved giffgaff to Lebara)  but can offer some points to consider (and that those who have moved can comment on .....)   Firstly, does O2 (Giffgaff) cover where you need your phone most? Does Vodafone (Lebara)?. No network will cover everywhere you MIGHT need to use it, but you can check for where you know you'll use it most : No point in having a magnificent and cheaper inclusive package if it doesn't work where you need it most ......   Secondly,. how good is Lebara's customer service?. Much of giffgaff's CS is provided by giffgaff's users, but is does lead to a good knowledge base, and giffgaff has an excellent reputation for customer service (I know you already know to keep e-mail trails and recording of calls, but it is way better to not have to get into that level of discussion if they'll instead sort any issues ab initio).   Thirdly, are you looking for a 30-day rolling contract or a longer SIM-only deal? you'll likely get better value with a SIM-only, but are 'locked in' to a minimum term. (is where you'll need it most likely to change within the minimum term? if so, 30-day rolling may be a better option than a 12-month or longer SIM-only).   Are any network features a) essential? b) desirable. I'm thinking  of features such as call diversion, 3-way calling, and wi-fi calling...... (not that these may be available on either of giffgaff or lebara - I'd have to check) For example .... Voxi doesn't do call diversion, and many of the features are available on the host network but not the MNVO's, but knowing what features are essential and if any are desirable might be the deciding factor all else being equal.   Then (and probably only then): what sort of package are you looking for? Calls? texts? data?? International calling? (to international? from abroad??). Video streaming? Music streaming?? Cost is a major factor, but a cheaper deal that doesn't meet your needs re: coverage, features and customer service can turn out to be false economy. If you do masses of streaming, then Voxi (also on Voda's network) might be a good option over Lebara if it is Voda's network that is your prime motivation for moving.
    • Hi @lookinforinfo thank you for your response.   I have searched around for the possible reason the NTK is not compliant but could not come up with anything beyond that indicated above by FTMDave which is the NTK fails to specifiy a period of parking and merely states a time that the vehicle was allegedly present at the location stipulated. Perhaps you could kindly give me a clue if there is another reason.
    • Thanks FTMDave for making things easier to taking next step . So for now i have to submit WS PS. i already Emailed my preferred contact number to the Court.   Also when you say emailing fleecers do you mean Gladstone solicitor? or the company HX parking ltd? What shall i write to them would thaf be like a covering letter or like a draft order? I remember when i submitted N244 the court said they will send the copy to fleecers also, so my understanding is that fleecers got the N244 already?  Thanks
    • Yes, you will have to prepare a WS which will essentially be the same as what you wrote on the N244.    It is worth asking the fleecers to consent to a set aside. They can only say no. 
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Amercian Express Issue - Not Charges


MondeoST24
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I recieved all copy statements today, added charges up £190, thats now in progess.

 

However, I also noticed something else which has annoyed me.

 

About 3 years ago I had a business selling stuff on eBay, computer stuff, mainly components memory, CPU's etc.

 

At that time being a new start business I couldn't get a business credit card, so I was using personal ones for purchases then just drawing a cheque back from the business to balance it.

 

Around Christmas time I noticed someone selling xboxes on another auction site, they were cheap I figured I could double my money on eBay with them, the feedback was okay, I took the risk and bought 3 for £300 + shipping. American Express via Paypal, very naive I know but we learn.

 

Anyway you probably know the story, the user account/feedback had been bought and it was just a [problem]. Contacted Paypal, they said they couldn't do anything as there was no money left in the sellers account to refund. Lost my money.

 

I phoned the police in Durham, where this seller allegedly was. Police very helpful knew straight away when I mentioned the name the copper said, go on mate how much has she done you for?

 

We got onto how I paid for them, American Express - he said phone them now and tell them whats happened. Theres a good chance they will just reimburse you.

 

Phoned them, someone from that department will call you back

Phoned them, we are dealing with it, someone from that department will call you back.

Phoned them, yes we have investigated and the money will be credited to your account.

 

Phoned the copper back he said, glad you got the refund however it means now that no crime has been comitted against you so I can't do anything ! ??

 

Soon after that I got a settlement figure and paid the card up, never checked if they had indeed credited this money. I know now they didn't

 

Can I pursue this? I'm waiting for the full subject access request as i'm hoping it will contain details of the telephone conversations mentioned above.

 

Any other advice?

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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Guest Lueeze

I would presue it with a vengence!

 

They must have records of you calling!

 

If you know the dates then thats great!

 

Good Luck

 

Lou x

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  • 1 month later...

Taking Lueeze's advice one step further - why don't you demand your records under the DPA?

 

It would be worth paying the statutory maximum fee to see the remarks they have made on your records. Then you will have proof that they said they were going to refund you.

 

Please see the Library for template letter.

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Thanks, I am on with this matter at the moment.

 

Basically I have a non-compliance issue with my DPA request, They have responded with a silly form to fill in, and they have credited the £10 fee to my card account (which has been closed for two years so I now have a credit balance of £10)

 

I'm planning an action to force compliance so I can get the information, i.e. telephone conversations etc.

 

As an aside they have paid the £160 I was claiming for late payment charges.

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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Thanks

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