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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Passing info onto Third parties DPA


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hi Could anyone please tell me if i can stop my mobile phone company from passing my details onto a debt collection agency or putting default notices to my account. i am in the process of cancelling my mobile phone contract because the services thay where offering as part of an upgrade they could not facilitate.

i was told by their customer services that the contract could be terminated on reciept of written conformation from me.

i did this but still have not recieved any reply. A copy of letter is in this section.

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-broadband/55898-cancelling-18-month-contract.html

 

 

i now want to send them a letter stating that i will be cancelling my direct debit and i do not want them to pass my details onto any other organisation I.E. Collections agancies. i have seen this in bank section but would like to know if it would apply to mobile phone companies. i want to make it clear that this my account should be cancelled and if not that it is in dispute. any advice would be appreciated.

Thanks lillboy

 

 

 

Bogus Charges £499.00 LBA 1/06/06

Refund of £299.00 now sent Data Protection Act:)

 

GE Capital NEXT

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hi Could anyone please tell me if i can stop my mobile phone company from passing my details onto a debt collection agency or putting default notices to my account. ...

 

i have seen this in bank section but would like to know if it would apply to mobile phone companies. i want to make it clear that this my account should be cancelled and if not that it is in dispute. any advice would be appreciated.

 

The DPA applies to ALL organisations, not just banks.

 

Unless there is a specific clause in your original contract or agreement that allows them to pass your information on, then they need to ask your permission to do so, or they need to send you a copy of the Deed of Assignment for the alleged debt.

 

Even then, they are restricted in what information they can transfer, especially employment details and place of work as it is now not considered proper to approach a person at work in the course of recovering a debt. More and more we hear of debt collection agencies contacting people at work, where their phone is picked up by a colleague, and the debt collector then gives too much info out to the colleague. This is illegal and unwarranted under English Law.

 

As to default notices, any company can consider your account in default if you have (genuinely) not kept up with the payment schedule. However, if they issue a default notice, then you have the opportunity to satisfy that notice by carrying out the instructions on it - e.g. paying back any amounts in the timescales given. If you have complied with the Notice, then that Default Notice is void and they cannot then register it as a default with the CRAs.

I'm often a sarcastic SOB and speak my mind (and I don't do PC at all), but I have a laugh as I go. I won't be intimidated, and I don't take prisoners... so live with it, or go get yourself a humour implant :p

 

Copy of Law book from Amazon…£19.95, Refund Request stamp...32p, LBA stamp...also 32p, Court fees...£750.00,

The look on the bank's barrister's face, when they lost the '£25k Mother-of-all unfair charges' cases...(plus his £8k+ of costs)... Priceless!

 

The legal bit: These are my opinions and own view of legislation and process. I accept no liability whatsoever for any outcome as a result of anyone invoking any or all of the advice given - clarify your own personal stuation with an insured legal professional.

Saying that, I've used these methods against many of these corporate crooks:evil: and won hands down!:D

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