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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Nat V Abbey ** WON **


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I have received a letter from the courts informing me that my claim has been transferred to the mercantile court on 24th January. Does anyone have an email address for Inga, so i can see if i can get an end to this, I started my correspondence with them in August, and am getting a bit fed up now:(

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Well, I don't really know. Do I need to take anything with me?

 

Thanks for the email addy, I am going to try my luck with going for a settlement before court. Any ideas what I could put in the email, I don't know where to start:confused:

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[email protected]

 

Theres a couple other people at the merc on the 24th for direction hearings.

 

Are you all set for it ?

 

I have just received an auto response reply from the above email address saying that christine no longer works for the abby:o

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Good for you nat, was it all an estimate for did you have something to base your claim on? can you give me some details pm me if you like because I am about to start an estimated claim, one whiff of mercantile court and they kakk their pants lol

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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I had 1 years worth of statements, so I just timesed it by 6 which took me to just over 5 grand, so I rounded it down to 5 thousand exactly and informed them that unless I received my statements which showed to the contrary, I would be continuing with my claim for this amount. So I just let the claim run its course, needless to say, my statements never showed up untill 2 weeks ago, just after my case had been transferred to merc. So I just decided to see what happened at court, but then i got the letter:D Its not my fault they don't look at each claim properly is it?:rolleyes:

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