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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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anji46 v barclaycard


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I had no response to my 1st S.A.R after 40days so sent another S.A.R. giving them a further 7 days to respond which is up tomorrow.

Rang them today to see what is happening - they were very rude and said 40 days does not mean they have to reply within that period and I would have to wait....

Is this right as they told me the Data Protection Act does not specify 40 days.

Confused or reading it wrong - can someone clear this?

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I had no response to my 1st S.A.R after 40days so sent another S.A.R. giving them a further 7 days to respond which is up tomorrow.

Rang them today to see what is happening - they were very rude and said 40 days does not mean they have to reply within that period and I would have to wait....

Is this right as they told me the Data Protection Act does not specify 40 days.

Confused or reading it wrong - can someone clear this?

 

Hi Anji

Yes they do have to respond within 40 days the trouble is most of the people that wok in these depts are ignorant of the law.

Did you include the £10 fee, if so you have been more than generous in giving them an extra 7 days.

Use this template (complaint to the IC)and send it of straight away. http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

Although this takes time it is a slap across the wrists that the banks dont like.

And yes you keep asking for your statements and make it plain to them what you have done.

 

AL:)

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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Thanks for that, I am fully intending to do what you suggest. The guy I spoke to in barclaycard was really stroppy and rude and when he realised my letter was about reclaiming bank charges he said it was not important enough for him to investigate !!!!!!

I seriously kept my cool and after asking him to slow down so I could record the info he was spouting, he told me I was underhand and put the telephone down.

 

Was thinking of asking for legal advice as he was insistent about the 40 day rule and then had the cheek to hang up.

 

believe when I say I didi not lose it but I am disgusted

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Well done to you, (although they send your blood pressure through the roof) yes they really do get up your nose with their 'Look here small person, your wrong im right' attitude, I wish i could meet one of these so called customer relations people on the street bet they would'nt be quite so cocky. I wonder if they have any friends? Stupid me of course they would'nt.

 

AL:)

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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Still not received the information so am completing the template to complain to Commissioners office.

However this does not get me the information I require to establish the correct amount of charges

 

- I am minded not to continue paying the account until they answer but then they will hit me with even more charges.

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Send them a letter saying they have ignored the your S.A.R - (Subject Access Request) and you have informed the Commissioner and if they still ignore your letter further action will be taken via the courts. Harsh but it has happened. They are struggling to get data out because of their previous stance on microfiche, consequentially everybody wants their statements now. I will try to find a post for you which could help you to understand the above actions.

 

Here you go, boil the kettle ............... http://www.consumeractiongroup.co.uk/forum/litigation/8429-alanfromderby-abbey-national-plc.html

 

AL

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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