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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I asked for an overdraft limit of £1000 .....

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... and I told the man that under no uncertain terms should they give me money when i've reached the limit. A year later and what is it now .... I have a £1000 overdraft limit yet they have kept giving me money until I am £3000 overdrawn - that's £2000 over the limit that I requested. Since when has the word LIMIT had a change in definition?!


I realise that quite frankly it is my own fault because I spent more than I had, but I don't like Barclays internet banking (it rarely lets me log in even though I am putting in the correct passwords), and I didn't regularly check my money - I just assumed that having set a limit the bank would stop giving me money when I no longer had any! But one month I spent a huge amount of money and this is the result.


So what I was wondering, is whether I can claim for the charges back (approx £100 a month) that they are taking for me being £2000 overdrawn, as I realise this is a huge amount of money and i'm not sure whether £100 is actually what i'm costing them.


I want to scream and shout at them because I feel that they're part to blame for this - I asked them on a number of occasions to put my limit at £1000, and yet this just has not happened. I asked for that limit because I know my wages can't cover much more than that a month, and I stayed within the limit for quite a long time until this happened. I just can't view this as responsible behaviour from the bank, I realise that I spent the money - but they gave me it in the first place when I did not have it!!!


Incidently - they gave me a £3000 overdraft when I was at university and didn't even have an income other than my student loan!!! I don't feel that this is responsible behaviour from a bank. My mother paid that off in the end, bless her! Which is why 6 years later I asked specifically for a limit to be applied. It is painful to realise just how stupid I am with money!!

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