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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Best way to send £10 fee


andrewshoe
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This might be a silly question but...

 

When you first write to your bank asking for a list of all your charges/statements what's the best way to send the £10 charge with it?

 

Do I write a cheque made out to Abbey or what?

 

Cheers,

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i'd take it into your local branch, have 2 copys, get them to date stamp and sign them both, keep 1 for your records, and get a receipt. and don't forget to take plenty of I.D in with you, and get them to write on both copys which I.D you took.

this stops any delaying tactics they may try to use.

hope this helps:)

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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I wrote to the registered address with a cheque made payable to ABBEY. I think this is the recommend approach rather than going through the local branch. The registered address is on the homepage of the ABBEY web site.

13/11/06 - Request for statements made by phone

18/11/06 - S.A.R - (Subject Access Request) letter sent by recorded first class post

21/11/06 - 10 duplicate statements received

22/11/06 - Letter from Abbey requesting £10 and a request to complete their form

15/12/06 - Received statements for last 6 years

18/12/06 - PRELIM LETTER sent

03/01/07 - LBA LETTER sent

17/01/07 - GOGW received & accepted as part payment

19/01/07 - N1 posted to Court

28/01/07 - Claim deemed served

30/01/07 - Abbey filed an acknowledgement to defend

17/02/07 - Received defence and offer of 50%

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the advantage of taking it into your local branch is that the 40 days start that day and your have no probs proving who you are to them, and you have absolute proof of delivery and receipt, oh and you save postage costs, ive used this for 2 claims that i've won and for 2 that i'm about to start court with, and i've done the same with prelim letters and l.b.a. with no probs at all, so why waste time and money on recorded delivery which the bank sign for in bulk, and might read in the next week or so, when if it goes through their own internal mail they will receive and read the next day?

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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