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    • I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 
    • To re-iterate and highlight my urgent question on this one: The N24 from the court did not include any instructions to submit paperwork 28 days before the date, unlike the N157 received for other smaller claims. Do I have to submit a WS for this court date? Link has!...
    • No, reading the guidance online it says to wait for a letter from the court. Should I wait or submit the directions? BTW, I assume that the directions are a longer version of the particular of claim accompanied by evidence, correct?
    • Thanks for opening, it's been another rough year for my family and I've procastinated a little.. Due to the age of my defaults on this and other accounts (circa 2021), I really need to avoid a CCJ as that will be another 6 years of credit issues. Mediation failed as I played the 'not enough info to make a decision' however during the call for some reason they did offer settlement at 80%, I refused. this has been allocated to small claims track, court date is June 3 and I've received their WS. I'm starting on my WS. They do appear to have provided everything required of them (even if docs could be reconstructions). Not really sure what my argument is anymore but I do want to attend court and see this through. Should a judgement be made against me then I will clear the balance within 30 days and have the CCJ removed - this is still possible isn't it? I'm going to be reading up today and tomorrow and hope you can provide me some guidance in the meantime. Wonder what your advice would be given the documents they have provided? I am now in a position to clear the debt either by lump sum or a few large installments - Is this something i should look into at this late stage? Thanks as always in advance
    • I have now received my SAR. It includes a great deal of information! Is there a time limit on how long account information is kept and/or can be provided to debtors? I have received many account statements which were not previously sent to me. I remember that the creditor should provide explanations of any acronyms and abbreviations that maybe used in the documents. Is this still the case? Also what, if any, are the regulations in regard to adding fees to a debt? Can fees be added to a debt after the court has approved a charge on a property. Perhaps due to the numerous owners of the debt, many payments I made were not properly recorded on the account, some were entered over a year after the payment was made! Following the Legal Charge, I paid every month until my payments were refused. I am trying to compute the over payments, but the addition of fees etc. is confusing me. Any comments and/or help would be appreciated.
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Bank of Ireland


49scream
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Thanks PaddyM - found a few BOI but my raw deal is with BOI Home Mortgages Ltd who operate in England. Basically I was charged an ERC (six months penalty interest) after receiving a Cashback at the start of the mortgage term. Now there is a clause that states:

 

'In the event of a whole or partial redemption before XX/XX/XX (I did by about 12-months) the borrower will in addition repay 6-months interest on the amount of the redemption calculated at the Interest Rate. This interest charged for early redemption of the mortgage reflects the inducement which the borrower received to enter into this mortgage and is to recompense Bank of Ireland Mortgages for the loss which will be suffered if the mortgage is redeemed early.'

 

Seems a ERC to me but I'm just starting on the road and would value an opinion re: the cashback element.

 

Thanks 49scream

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Hi 49scream,

I don't think the cashback is an issue here. Also, ERCs usually take the form of a percentage (commonly 5 or 6%) or 6 months interest. Yours is clearly an ERC which you can claim along with any other penalty charges BOI have charged. If you know the amount of the ERC and there are no other penalties then just send off the prelim which is at the top of the mortgages forum.

All the best,

Paul

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  • 2 weeks later...

Have a look at mine & Lickthewallfatboy's threads, were both up against the same BOI that you are, and we're both at the court/defence stage. fyi though The wording that you've qouted is exactly the same as on my mortgage offer from them.....Good luck & keep us posted.

 

Shelty.

M-Stanley, Marbles , Barclaycard,Cap 1, NW CC's x 3, NWest, MBNA , HSBC CC ALL WON

 

Outstanding

Halifax initial 11/10 acknowledged 19/10 LBA 25/10

LTSB initial 12/10 LBA 26/10

Barclays initial 3/10,response 9/10 LBA 17/10,MCOL 1/11, defence &AQ 10/12

Bof Ireland mort' S.A.R 16/10, initial 23/11, LBA 7/12,MCOL 23/12

NatWest home loans S.A.R sent 23/10,Initial 16/12, LBA 6/1

NatWest business a/c initial 9/11, LBA 25/11, MCOL 9/12, AQ 20/1,cheque recieved 17/2 but had to send it back !!

HSBC c/a AQ returned 17/2

HSBC bus' a/c MCOL 17/2

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Hi All - in light of recent advice from Zoot I will put my claim on hold. However, I would be interested on other opinions here. This is with specific regard to BOI's ERC clause listed above. The jist of this is that BOI charged the 6-months penalty interest to off-set their losses. Now I presume this to be a) admin (maybe - but not £4k!!) and/or b) the cash-back not being recouped by the stipulated term being seen out (the tie-in).

 

Now there is no argument from me that I entered into and agreed to this clause. The point being I expected it to be reasonable and do exactly what it said - to recompense Bank of Ireland Mortgages for the loss which will be suffered if the mortgage is redeemed early. Clearly this is a penalty?

 

BTW I have no claim for late payent penalties against BOI.

 

Cheers - 49scream

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Hi 49,

 

Wise move on discontinuing.

 

The courts are not concerned with whether or not the fee is a penalty. If there is no breach of contract the penalty provisions do not come into play. Unfortunately the mortgages contain a contractual term stating you can end early and the courts will say you exercised that right rather than breaching the express term of the contract even if you were unable to continue paying the mortgage. Without a breach of contract they are allowed to charge what they like. The courts are unwilling to look into the fairness of contractual terms which allow them to sidestep the law on penalties.

 

All the best

 

Zoot

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