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    • I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 
    • To re-iterate and highlight my urgent question on this one: The N24 from the court did not include any instructions to submit paperwork 28 days before the date, unlike the N157 received for other smaller claims. Do I have to submit a WS for this court date? Link has!...
    • No, reading the guidance online it says to wait for a letter from the court. Should I wait or submit the directions? BTW, I assume that the directions are a longer version of the particular of claim accompanied by evidence, correct?
    • Thanks for opening, it's been another rough year for my family and I've procastinated a little.. Due to the age of my defaults on this and other accounts (circa 2021), I really need to avoid a CCJ as that will be another 6 years of credit issues. Mediation failed as I played the 'not enough info to make a decision' however during the call for some reason they did offer settlement at 80%, I refused. this has been allocated to small claims track, court date is June 3 and I've received their WS. I'm starting on my WS. They do appear to have provided everything required of them (even if docs could be reconstructions). Not really sure what my argument is anymore but I do want to attend court and see this through. Should a judgement be made against me then I will clear the balance within 30 days and have the CCJ removed - this is still possible isn't it? I'm going to be reading up today and tomorrow and hope you can provide me some guidance in the meantime. Wonder what your advice would be given the documents they have provided? I am now in a position to clear the debt either by lump sum or a few large installments - Is this something i should look into at this late stage? Thanks as always in advance
    • I have now received my SAR. It includes a great deal of information! Is there a time limit on how long account information is kept and/or can be provided to debtors? I have received many account statements which were not previously sent to me. I remember that the creditor should provide explanations of any acronyms and abbreviations that maybe used in the documents. Is this still the case? Also what, if any, are the regulations in regard to adding fees to a debt? Can fees be added to a debt after the court has approved a charge on a property. Perhaps due to the numerous owners of the debt, many payments I made were not properly recorded on the account, some were entered over a year after the payment was made! Following the Legal Charge, I paid every month until my payments were refused. I am trying to compute the over payments, but the addition of fees etc. is confusing me. Any comments and/or help would be appreciated.
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Advice on bundle pls very nervous!


missmoneypenny
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Hi there,

 

I have received a court date of 19th February for my claim against barclaycard and Im nervous!

 

I need a bit of help with my court bundle. i have printed the supplied by Bookworm. Do i just print it out, add my correspondance and statements and not change anything on Bookworms bundle at all? Should I print the EDM and OFT summary or leave it as website links? Am I missing anything? Do i need a statement of defence? if so what is this????

 

Sorry for all the questions but im nervous and excited all at the same time...this has been going on an awful long time and i almost there!

 

 

thanks in advance for your help

 

Miss M

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Miss, you do not print out the bundle as is, you need to edit it first as is explained on the page where you download the bundle.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/33060-basic-court-bundle.html

 

Read this page agin for more information and visit the Barclays forum to see what others have done.

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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thats not a very helpful answer now is it - the page where you download the budle says "personalise it"

 

She says do i just add my correspondance and my statements and leave the rest alone? I think thats all you need to do yes, but someone to confirm that would be nice

 

what she wants to know is if she needs to print off the contents of the websites referenced in the bundle? I suspect the answer is yes you do but again, some confirmation would be nice

 

I know that people here provide their time and advice for free, and that a lot of people do ask blindingly stupid questions, but this lady has asked the same questions I have been wondering about and no one seems to be able to say yes or no to these things??

 

To simply point people back to the page they are asking questions about when they have obviously read all that is there is patronising in the extreme, the info she asked for is not on that page so why send her back there?

 

I thank people here for all the work they do, its a great site, and as Admin on a huge footy forum myself i know how hard a job it can be, but i have to say it seems that the stock response to people is "all the info you need is in xxxxxxx page, go there" even if that page does not contain the info they asked for.

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Thanks yorkshiregrit,

 

I did find Hagenuks response a little unhelpful because of course I read Bookworms post where the bundle is attached and of course Ive read through the forum to see what other have done!

 

As helpful as Bookworms post is it does not say which specific parts of the bundle may need editing if any at all, it merely suggests you need to add personal docs to it?

 

I have read through Bookworms bundle several times and find it quite daunting. Its hard to get my head around all the legal jargon and really i need to know if it would all be applicable to me?

 

I am aware I need to edit things like the index and add page numbers and include my statements, correspondence and copy of claim on MCOL.

 

 

Am I totally missing something here? i am usually an intelligent and bright human being but right now I feel inceredibly thick!

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quite the opposite - i think you are in the same boat as a lot of other people, i think the process is very well explained untill you get to the point of having to make up a bundle, all the other bits you can cut, paste and follow instructions to edit them.

 

The Bundle, having had a look through it to prepare myself for when i get there is the only bit that has little or no guidance on WHAT to edit and ammend.

 

My guess is as you say you include all the docs you have, the copy of your claim from MCOL and your other letters i am guessing is enough statement of defence, if not can someone provide a template for such a thing?

 

I would be inclined to print out the documents that are linked in there and include the full copies.

 

I hope someone - maybe Bookworm, is able to clear this up as it seems a little murky to me.

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Sorry if it sounds unclear, I fail to see how to make it clearer:

 

The Index page says:

 

- Correspondence. I should think that's self-explanatory.

- Latest Schedule of Charges. Ditto.

- Statements. Ditto.

- Case of laws and everything else from then on is included, ready to print, as is. The links to the OFT & the EDM are there because they're easier to print directly than to format and print.

 

I'm not sure what else I can possibly do to make it simpler, tbh.

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Also on your court order does it ask for a statement of evidence ?

 

 

 

also I'll go look at the bundle thread see if it can be improved at all, but you must remember this is a self help forum. We cant supply a template for every eventuality, and if we did, and you did get into court, would you be prepared ?

 

The bundle should be suitable as a starting point for getting documents together to submit to the court. They are standard statutes and case laws. I dont understand what you want to amend or edit ? Its a basic bundle to help - it wasnt there when i did mine, I researched and found my own information out, brought it together, and made up the bundle. I learnt a lot and felt fully confident when I went to court. The library is full of case laws and statates, OFT reports and competition commission reports....everything you need is on this site really. It takes time, effort and research.

 

i totally agree with you that this process is one of learning - i would not want to end up in a court and not have at least a reasonable understanding of the issues that were being raised, reading the contents of the Bundle helps in that process, i agree.

 

However within the Bundle are 2 website links, to confirm if they need printing out and including as full documents would be a start!

 

You also mention this "Statement of Evidence" which has no mention anywhere in respect to the Bundle surely there should be some mention of that when downloading this??

 

At all other stanges there is seems to be standard wording, with different coloured sections for different eventuallities, at every other stage people get told to stick to the standard wording and add/remove the sections that apply to them, then at the final hurdle it changes to "work it out yourself" it just seems a little bit like we'll help you, but only so far!

 

Would be great if someone could

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Well the thing is it seemed clear enough in the beginning an i thought i had it sussed. I dont think its your thread as such bit more to do witht he reply from hagenuk where they said I do not print out the bundle as it is. They said I need to edit it first. I couldnt see what there was to edit except for the index!

 

It seems to be as i orignally thought I print your very helpful bundle, add my personal docs and amend the index. As simple as that unfortumnately HagenUK confused me. Im sure it wasnt intentional!

 

Bookworm please dont take it personally I think your thread is amazing and I dont know what I would do without it!

 

As Karnevil said there is plenty info on the net but Im a complete novice and did not have a clue what the court were asking for exactly!

 

Im much clearer now - sorry for being a bit slow!

 

And one more question about this bloomin bundle if you dont mind is should I include a skeleton argument?

 

My letter from the court simply says I must supply the following

 

Copies of all documents upon which i wish to rely

 

Statements of all witnesses, including parties upon whose evidence you wish to rely etc etc (I assume this is not applicable to my case)

 

All original documents mustbe brought to the hearing

 

Thanks again everyone!

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Sorry if it sounds unclear, I fail to see how to make it clearer:

 

The Index page says:

 

- Correspondence. I should think that's self-explanatory.

- Latest Schedule of Charges. Ditto.

- Statements. Ditto.

- Case of laws and everything else from then on is included, ready to print, as is. The links to the OFT & the EDM are there because they're easier to print directly than to format and print.

 

I'm not sure what else I can possibly do to make it simpler, tbh.

 

That has just made it clearer!!

 

maybe some of that info should be included in the page where you download it. (that you have to print the OFT and EDM docs yourself) and some confirmation that you need only "personallise" the first 3 sections?

 

Not wanting to be seen as ungrateful - it already is about 20x better than i could have even imagined i could do on my own, i guess as a newbie sometimes you can't see things that those of you with the knowledge take for granted, i know in my line of work (IT) i often have to think "am i taking peoples level of understanding for granted?"

 

I guess this is the same, since you understnad what you need to send it makes perfect sense, those of us with less legal minds just need a little more noddy instructions i guess.

 

Thanks for responing so positively, was worried it would be seen as complaining and being ungrateful!

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That has just made it clearer!!

 

maybe some of that info should be included in the page where you download it. (that you have to print the OFT and EDM docs yourself) and some confirmation that you need only "personallise" the first 3 sections?

 

Not wanting to be seen as ungrateful - it already is about 20x better than i could have even imagined i could do on my own, i guess as a newbie sometimes you can't see things that those of you with the knowledge take for granted, i know in my line of work (IT) i often have to think "am i taking peoples level of understanding for granted?"

 

I guess this is the same, since you understnad what you need to send it makes perfect sense, those of us with less legal minds just need a little more noddy instructions i guess.

 

Thanks for responing so positively, was worried it would be seen as complaining and being ungrateful!

 

What legal mind? Who, where? :-D

Meet French housewife and carer, duckie. 1 year ago, I had no idea about what any of those terms meant. That's actually why I put the bundle together, because I realised how daunting it can be to try and work out what to include.

 

I thought it was all self-explanatory, but have already altered the post to hopefully explain further. Work in progress, as ever. :-)

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Thank you so much everyone for the advice. I will be spending my weekend compiling my bundle and sending it special delivery on Monday. Keep your fingers crossed for me! I will keep you updated on my progress (assuming I have no more questions Re the bundle!)

 

:)

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