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    • We don't often advise appealing a PCN, it's true. It's too easy for people to out themselves as the driver and make things more complicated. We might suggest writing to a large supermarket chain or a hospital in your case, but rarely to the PPC. It isn't in their interests to allow appeals, they don't make any money then. HB
    • Can you tell us more about the car. Make, model, price paid, year blah blah blah. Please can you upload your claim form in PDF format. Was the castle with an MOT? What date was MOT? Who gave it the MOT? You have issued the claim – when did you issue it/when is the return date? How did you pay for the car? What other losses have you incurred – insurance, repairs, et cetera? You've been here since 2015 – and am curious to know why you didn't come here first before you started getting into formalities with them. You have a responsibility for the vehicle. However I would indicate to them that you are going to be charging him storage from the date that you first tried to return it to them and they refused. Did you send them a letter of rejection? You're still within 30 days and you should have done this. You say that you bought the car on 9 July. What they did you issue the claim? You should have implemented the pre-action protocol of giving them 14 days notice before you issued the claim. It appears that you haven't done this and this could pose a problem for you if the matter is raised in court. Why didn't you send them a letter of claim giving them 14 days? Please can you go to these questions carefully and address each one  
    • So, is frightened farage in westminster doing his utmost for his constituents ? or has he naffed off to suck up to the republicans in the US?   No prizes for guessing.   Nigel Farage defends flying to America to support Donald Trump as MPs debated King's Speech in Parliament CA.NEWS.YAHOO.COM The Reform UK leader was in Milwaukee, Wisconsin, where the Republican National Convention is being held   Someone check his UK expense claims
    • BTW do you think i need to include the Blue Badge or PIP letter or anything to do with housing in order to evidence my partner's disability or are the witness statements enough?  These can be easily added I just don't want a bunch of private health related documents in the public domain as you can imagine.
    • I can see you have this on 3 different forums and the advice you are getting is broadly similar on each. It all depends on your appetite for risk; sadly no one can force your employer to behave, with no potential consequences to yourself.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello all Bank Charges plus Thames Valley Houses


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First off thanks for all the info and hard work this site puts in.

 

I'm going to get my bank charges back and have sent the letter off and had a reply that they will look into it.

 

Whats next?

 

Second

 

Is there anything that i could do about Thames Valley Housing as Ive had nothing but trouble from them in the last six years.

 

A work man from them 4 years ago was meant to fix an extractor fan that was never plumbed in (New House) when he tried he blew it up.

 

I have written 4 letters over the 4 years but they claim they have received none.

 

Is there anything i can do about them?

 

Also they messed up by taking two rent payments which incurred charges to my bank account and made the next 4 payments impossible to pay as they couldn't get a figure for how much we owe plus kept saying they where never informed of a mistake.

 

This lead to them getting the money from our mortgage lander without my consent again is this right?

 

Thanks for your time

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Hello and welcome to the Consumer Action Group!

 

There are a few things that you must do before sending letters off left right and centre. By following the steps correctly you save yourself and others a lot of work!

 

  • Read the FAQs. Print them out and take 2 -3 days to understand what it is you are about to do…..you wouldn’t just jump into a lake for a swim unless you knew how to swim, would you??
  • Understand the process. Don’t try to start halfway through, it won’t work. Its time consuming but at least you won’t be making any mistakes in getting your money back!
  • Read through the relevant forum for your bank claim. Here you will find others journeys, celebrations and queries, most of which will help you in your claim.
  • Start a thread in your forum, and keep it in your favourites so you can find it easier. Call it your name v bank name for example. Here you can log your own journey, ask questions and most of all offer another thread for a newer person to read (see you are giving something back already)
  • It’s your claim; you have to do the work! Its not easy, can be very frustrating and at times you will feel like throwing the towel and letting them get away. But keep on going, seek advice from mods / site helpers/ or anyone else who is on the forum, great place for this is the chat room, try it out!

Re house, send another letter off to them re repair and send it special recorded delivery they cant deny receiving it then. Give them 14 days to attend the house and rectify their mistake or you will take further action. Inform then you will employ an independant plumber and have him/her bill them.

 

Good luck

 

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Thanks for your response.

 

I calculated the charges and filled in the letter as per the BBC web site might i have missed something out?

 

As for the house as it was 4 years ago will they fix it as i own half the house and they told me its out of there maintenance period of 1 year.

 

:)

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  • 1 month later...

Well some good news and some bad news.

 

I got an offer for £2850 out of £3400 which i have exepted and had refunded into my acount.

 

But my partner has only just got the letter stating the bank is dealing with her complaint.

 

She sent things of at the same time as me but it appears if your female it takes a month longer.

 

What i want to know is as it has taken a month for a response can and should i send the LBA stating that they have just 14 days before we start court proceddings or wait 14 days from the date of the banks response?

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First of all can you post under the relevant thread as the welcome forum is just that...a welcoming place for new people ;)

 

Secondly, you set the timescale of the claim. So if you sent the letter asking for repayment giving them 14 days and it taken a month then yes you can send the LBA.

 

Thirdly and most importantly, have another read of the FAQs, you really will understand the process a lot more and find most answers to your questions

 

Good luck

 

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Sorry if i put this in the wrong section.

 

Ive read the facts and just needed to double check if I was doing the right thing.

 

Thanks for all the help so far:)

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