Halifax not replied after 40 days

[pal157]

Just after a bit of advice. I sent the DPA letter to my local branch and also the head office address at trinity road, but neither of them have replied. Do I report them to the Independant Commissions now or should I send another letter.

[pal157]

Oh and when I sent the letters I did not send the £10.00 charge. Will I have to do this. TBH I'm a little stuck as to where to go from here so any advice would be appreciated.

 

Thank you

[Spiceskull]

Hi,

 

Technically speaking, their 40 days does not start until they acknowledge receipt of your £10 fee. If they choose to waive the fee, that is their prerogative.

 

My suggestion would be to give them a call, but there is a possibility that you may have to start again if they prove awkward.

 

Good luck.

 

p.s. it is the Information Commissioner who you would report them to

[pal157]

Thank you, I was worried that might be the case, so I have sent an e-mail to their customer relations department again attaching copies of my letters and asking them to reply within 7 days. I have not mentioned their £10.00 fee and shall see if I get a response, if not I shall send the £10.00 fee and take it from there.

 

What if they don't acknowledge my £10.00 fee? Can I still report them to the Information Commisioner?

[Spiceskull]

What if they don't acknowledge my £10.00 fee? Can I still report them to the Information Commisioner?

They can't not acknowledge the fee - if it is included with your request, then it is deemed accepted after a day or two to allow for postage.

 

I suppose what I meant was if they say "we won't charge you..." they can't use this as an excuse to say that you haven't paid.

[ntl-guy]

I have a letter from my local branch where they state "I have been advised from our customer relations department that we will not charge a fee when a request is made under Data Protection Act"

 

Would be happy to scan and email it to admin if it would be of use in someone elses predicament.

 

Regards,

 

Tony.

[pal157]

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