StevieG vs Barclays

[stevieg]

Hello

 

This is the progress of my action against Barclays to claim back the large amount (~£700) charges in the last three years taken from my current account. I have recently moved banks.

[stevieg]

Data Protection Act disclosure request

 

 

Dear Sir/Madam,

 

ACCOUNT NUMBER: ***********

 

Please supply me with a complete list of transactions and charges relating to my bank account since 01 January 2004. Alternatively a complete set of bank statements for that period will be acceptable.

 

Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of staff or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention in relation to my banking business with you.

 

If you are unable to supply data relating to manual intervention because there has been no such manual intervention then please be so kind as to confirm this in your response to this request.

 

You have 40 days in which to comply.

 

Yours Faithfully,

[stevieg]

(I received two - one was in a mucky envelope with no covering letter, then another one came a couple of days later with this letter)

 

Dear Mr ********

 

Thank you for your letter of 8 March in respect of providing you with a list of transactions and charges relating to your bank account.

 

Please find enclosed statements dating back to the date you have requested. I trust that this is to your satisfaction, please contact me at this office if I may be of further assitance.

 

Yours sincerely,

 

Stephen C_______

Customer Relations Manager

[stevieg]

Request for repayment of charges

 

Dear Sir/Madam,

 

ACCOUNT NUMBER: ***********

 

My request

I am writing to ask you to refund to me the charges which you have levied from my account over the last 3 years

I now understand that the regime of fees which you have been applying to my account in relation to direct debit refusals, exceeding overdraft limits and so forth are unlawful at Common Law, Statute and recent Consumer regulations.

 

Your responsibilities

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

 

What I require

I calculate that you have taken a total of £690 in the period Nov 2003-Nov 2005

 

My targets to resolve this matter

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

 

I will give you 14 days to reply to me accepting unconditionally my request in principle and letting me know a date by which I will receive payment.

 

If you do not respond or you do not respond positively within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

 

After that will be no further communication from me and I shall issue a claim at the expiry of the second deadline.

 

Yours faithfully,

[stevieg]

Dear Mr *******

 

We are sorry you have had to contact us about the level of service you have received from Barclays. Thank you for taking the time and trouble to do so.

 

We are looking into your concerns and will let you have an answer or update as quickly as possible, but no later than 22 May 2006. In the meantime if you wish to discuss this matter further please call us on 0845 609 0806. If calling from overseas please call 0044 113 389 8065.

 

I have enclosed a leaflet explaining how Barclays works to resolve complaints. I hope you find this useful.

 

Thank you for bringing this to our attention.

 

Yours sincerely,

 

Andre W_____

Customer Relations Advisor

[stevieg]

I have one question if anyone has a spare moment - should I send the "letter before action" (http://www.consumeractiongroup.co.uk/forum/showthread.php?t=92) or wait until "before" the 22nd May, which is when they say they will answer the initial "Request for repayment of charges" by?

 

This would mean me waiting more than 14 days, and I am not sure if they will see this as a sign of weakness - or maybe they don't track that!

[stevieg]

This topic was closed on 09 March 2019.

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