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    • not sure you have the correct target for the PAPLOC... should it not be the actual courier?   Hermes swapped the graphics card out of my package for a pair of curtains, only gave me £100 compensation. How do I go to small claims? - Postal and Delivery Services - Consumer Action Group   dx  
    • An OAP friend is struggling to pay his service charges. He owns a long lease flat. The freeholders are a huge well-known entity.   He is billed quarterly for internal and external service charges, both current and potential future expenditures.   I've had a look at the charges.  I'm not sure there's much I can do to query the amounts on his behalf ??  Although I wish I could as the charges are exorbitant.  As an example -  the block has been charged 3.5k for cleaning over the last year. In this same period the freeholders renovated one of their own flats and the stairs carpet and hall was covered in plastic.   Thus there was no stairs to hoover.  During lockdowns the cleaner just did not come - yet there was no reduction in the annual cleaning bill!! There's no lift, no concierge, no gardener or caretaker - just one contract cleaner who (in normal circumstances) comes once a week.  There's an alarm and the contractor tests it once a week.  His service charges are pretty much 1k/month. If he doesn't pay the charges the freeholder takes legal action - threatening repossession.      He isn't earning. Has a small monthly pension. He has a small mortgage and the lender has stepped in 3 times to cover the service charges.   But this is untenable.   it's made me question how many other elderly leaseholders are living with the threat of repossession just because they can't afford to pay the service charges....    Is there any Govt scheme or Pension attached scheme that helps pay service charges?    
    • Hi   We are here to help but the way you have posted has confused matters as in your post#1 you did state you had an Ombudsman and it was Upheld and awarded £75.   Then in post#4 you point out you tried to complete your complaint online to the Ombudsman and it wouldn't let you finish you also point out you have 2 different cases with Eon Complaints and they sent a Letter of Deadlock.   So can you see our confusion and the reason we are asking for clarity as it seem you have been dealing with Eon Complaints Team all along and not the Ombudsman.   Could you give us a breakdown of both Cases/Complaints that you have with Eon?   Is the Letter of Deadlock to do with both Cases/Complaints or just one?    
    • Apologies for the delay,   Attached is the Letter of Claim, if you approve I will proceed with sending it Tuesday morning. Then send a courtesy email to parcel2go that, a Letter of Claim has been sent and they have 14 days to respond.   Thanks Parcel2Go Letter of Claim.pdf   One more thing that I forgot to ask was. Is sending the Letter of Claim directly to their email, as effective as sending them a hard copy?   I will be sending out the hard copy anyway.   I'm just curious if a hard copy is mandatory.
    • Reminds me of another couple that took Channel 5 to Court for the same programme and won a substantial payment in 2018   https://www.thesun.co.uk/news/5649736/cant-pay-well-take-it-away-couple-20k-damages-distress/   The Judgement is at this link please bear in mind it is an automatic PDF Download once you click the link: https://www.judiciary.uk/wp-content/uploads/2018/02/ali-v-channel5-judgment-1.pdf  
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Micheyboo vs HSBC ****WON****

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Mich this is what i did but it depends on your circumstances

the way look at it though would have never seen the money again

but i did + the 40% on a settlement offer I made to MSC.


so to me it was like full payment Plus 40% bonus





In the Exact Same position right now the DCA is Is Metropolitan collection services Ltd.


I believe they are the in house DCA for HSBC I personally have have gone to MCS and offerd them 60% of the current value of the outstanding amount which they have accepted and I am happy for DG to settle it at the reduced negotiated rate.


Mine was for a Managed Loan - I ain't done with Them yet will tackle the ML seperatly.


Funny.... how DG New about that it the debt has been passed on to a so called independent company them. I dont recall giving my authority to MCS to talk to anyone about my debt - I would consider this as an invasion of my rights and a serious breach on the DATA protection ACT.. ok I owe them money but I still have rights.


I don't think they can just take the payment and pay it off you DCA


But you might be able to get a reduced settlement figure with you if you do go down that route offer 50% first however the will try to push it up to 60%.. This will also help your credit scoring your if it has gone to an DCA the will have entered a default against you.



I can really advise everyone is in a different boat.


If i've been helpful in any way....then tip my scales over there!

MCOL Filed 26th Feb 07


Defended 26th March 07:rolleyes:

PRT @ Cambridge 13th July 07:wink:

1st May Full Offer:grin:

Cheque arrived 16th May8)




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have you written to the court to tell them it's settled?


also, this would be big help to those still worried about court bundles -

Litigation Section - View and print out litigation spreadsheets here please pm a mod with your details:

they just want username, bank, claim date, amount and date settled.

it helps to get some more wins into the info base. thanks -pass this along to others who have settled.

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No I haven't told the court yet, cos I thought I had to wait until I received my money from HSBC first, that's what I am doing. Court date isn't set yet anyway.


I'm confused with what I have to do with the Litigation Spreadsheet etc. and how does it helpt with court bundles, does this relate to me? I PM'd GaryH like you said to say I have accepted an offer but I didn't get a confirmation and my thread title hasn't been changed. Not sure what I am supposed to do!?

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i'm sorry - i got a bit ahead of myself - you are right - that's for after you get your money - which won't be long now.


in the court bundle - which you aren't going to need - there is a cases resolved list - you can extract the info by bank, or whatever data base you want - on that litigation section - i'm just showing you it. the idea is to get as many successful litigants as possible to put their details in to show the judge how many have been successful - you need to pm a mod to include your data - after you get your money.

but that's not far - i'm sure for you - you'll get it.

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Thread title changed.

Please remember to DONATE! Help CAG keep up the fight!



Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Gary, as Lattie says above I should email a mod to add me on this litigation list. I have received my cheque so will be banking it this week. When it has cleared I shall make a contribution to CAG. Please could you arrange this.


The total figure won is £2540.55


Thanks for everybody's guidance in all this, I am really happy.

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Well Done Mich!!!


Your turn next RHS very very soon !!!!





If i've been helpful in any way....then tip my scales over there!

MCOL Filed 26th Feb 07


Defended 26th March 07:rolleyes:

PRT @ Cambridge 13th July 07:wink:

1st May Full Offer:grin:

Cheque arrived 16th May8)




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I hope so dude, If i havent heard anything by friday im sending the court bundle, then sticking the delivery charge on the claim. So sick of chasing these people to do their job, i know they're busy but christ !!!!!

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