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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tau v First Direct

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How my head hurts, been reading the relevant information on this site and now have a headache:-|


Well I have downloaded all my bank statements for the last two years to start to claim back my bank charges, think I was alright prior to them, as I was in full time employment. I'm now self employed and have been for the last two years.

Now comes the nail biting time off adding up the amount owed and sending off the preliminary letter.

Will get that done in the next couple of days. Im not going to bother with any interest charges as I dont think its that much. Famous last words.


I would like to express my thanks to all the people who have contributed to this site and given me a headache:)


Nice to meet some of you in the chat room tonight.


Watch this space.



Tip us a wink on my scales if you think I may have helped at all;)

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Hi Geoff.


The range and amount of info is awesome isn't it.

As you note the debit interest is only small unless you go for contractual interest, when it can be worthwile.

If you decide not to bother with the debit interest, make sure that you claim the 8% under S.69 when you do the MCOL or N.1 because that is worth a few quid.


Good luck.

Regards, Rooster.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.


Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.


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Hey rooster

Someone else burning the midnight oil.

Been sitting here for hours reading eveyones experiences and my eyes are getting sore;)


The amount off info is mind boggling. I really must go and crash now as I cant keep my eyes open any longer and I have to be up at 0430 :eek:


I'll keep this thread up to date as things occur.



Tip us a wink on my scales if you think I may have helped at all;)

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  • 3 months later...

Well, finally got round to sending off the S.A.R to Fd. I thought I had all my statements to hand, but on looking I was about 2 years short. So I have sent off for all of them. I may well be looking at over 2k of charges for the last six years and it would be nice to get some money back seeing as how I have just lost my job last week. Such is life.

I'll keep ya all posted as and when I get the standard letters back.

Tip us a wink on my scales if you think I may have helped at all;)

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Just going through the statements I have to hand, it appears that FD have approx £2119 of my money, not including any interest which would come in well handy seeing that I have just lost my job:(

Had a letter back this morning stating that my statements should be here soon via courier, but they could not say when:???:


Also something different in this letter. Instead of returning my cheque for ten pounds they say that the cheque has been destroyed and I should phone my bank to have it stopped as well. I think that it costs me a tenner to have it stopped. Crafty sods. Get thier tenner one way or another.

Tip us a wink on my scales if you think I may have helped at all;)

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