no responce what so ever

[e17tintin]

Halifax havent even acknowleged any of my letters.Not even my LBA.Kinda dont know where to go from here...aint even sent my statements..any advice?

[sea-sidelady]

Do you know how much you are claiming for without your statemants?

[e17tintin]

Nope thats the problem,so i just made up a figure out of sheer desperation at their lack of professionalism.I estimated that 2000 over a 4 year period was fair....still no responce and their 12 day deadline to the LBA was up yesterday.

[sea-sidelady]

First thing i would say is go no further until you have your statements.

There is a letter in the library, Did you send the £10 payment and if so how long ago

[e17tintin]

yes,back in September i sent them the 10 quid fee to obtain my statements.Followed that with a letter,well after the 40 day deadline,in December,and still nothing.

[doo]

Was it a cheque you sent if so have they cashed it, when you sent your letters did you send them recorded so that you know they have received them. All sounds a bit odd but it may be your figures could be completely out of line with any charges you have paid so maybe they have not taken you seriously, just a guess. I agree with sea-sidelady I would not do anything else till you have your statements or the correct figure. Maybe you should make a call and at least ask for a print out of charges, you should get this within a week or so and will give you an actual figure. You have to know what you are claiming before asking for it back.

[e17tintin]

Thanks for that,it was a postal order.Im not new to this game as i successfully reclaimed from RBS.Everything was posted recorded,it just seems that this is the approach that Halifax are taking according to other threads.

[doo]

Well I really wouldn't go further until you know your charges for your own sake - don't want to fall down at the final hurdle. Try ringing them tomorrow and ask for basic print-out of all charges for last 6 years. They were very helpful when I did this (just check their figures as they didn't add up properly - they were £60 short, thought I was going mad). Anyway hubby is waiting for his print-out and they said it will be 7-10 days will keep us occupied while waiting for full statements.

[e17tintin]

will do first thing,although they told me a while back that you cant phone ur branch direct,but i will give it a go.Thankyou for your advise.

[sea-sidelady]

I would deffinatly phone them, cant do any harm.

I have copied this from a mod, it might be helpful to you.

Ruth Stringer (actually signed by her not pp or printed)

Redress Assessor

Core Business

Customer Relations

Tel 08457 253519 - appears to be her direct line!

Fax 0845 1281385

[survivor]

I've just called Halifax phone banking - 08457 203040 and asked if they wanted a chq or would they be able to take the £10 out of my account.

 

The guy I spoke to was very helpful and said that they charged all customers £5 for any number of statements - told me it would only be £5 whether I wanted 6 mthsvor 6 yrs.. - and that they would be with me in 7-10 days :?

 

Beats waiting for the 40 days and paying a tenner

 

 

Survivor

[e17tintin]

thankyou all,its all very helpful

[survivor]

e17tintin,

 

just set theball in motion with halifax - waiting for response to S.A.R - (Subject Access Request) for Capital One

 

Here's hoping for a good holiday this year...!! - And good luck to you..

 

 

Survivor

[e17tintin]

thanks survivor....hope you get a better result to your S.A.R. than i got.....goodluck!