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no responce what so ever


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Do you know how much you are claiming for without your statemants?

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Nope thats the problem,so i just made up a figure out of sheer desperation at their lack of professionalism.I estimated that 2000 over a 4 year period was fair....still no responce and their 12 day deadline to the LBA was up yesterday.

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First thing i would say is go no further until you have your statements.

There is a letter in the library, Did you send the £10 payment and if so how long ago

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Was it a cheque you sent if so have they cashed it, when you sent your letters did you send them recorded so that you know they have received them. All sounds a bit odd but it may be your figures could be completely out of line with any charges you have paid so maybe they have not taken you seriously, just a guess. I agree with sea-sidelady I would not do anything else till you have your statements or the correct figure. Maybe you should make a call and at least ask for a print out of charges, you should get this within a week or so and will give you an actual figure. You have to know what you are claiming before asking for it back.

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Well I really wouldn't go further until you know your charges for your own sake - don't want to fall down at the final hurdle. Try ringing them tomorrow and ask for basic print-out of all charges for last 6 years. They were very helpful when I did this (just check their figures as they didn't add up properly - they were £60 short, thought I was going mad). Anyway hubby is waiting for his print-out and they said it will be 7-10 days will keep us occupied while waiting for full statements.

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I would deffinatly phone them, cant do any harm.

I have copied this from a mod, it might be helpful to you.

Ruth Stringer (actually signed by her not pp or printed)

Redress Assessor

Core Business

Customer Relations

Tel 08457 253519 - appears to be her direct line!

Fax 0845 1281385

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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I've just called Halifax phone banking - 08457 203040 and asked if they wanted a chq or would they be able to take the £10 out of my account.

 

The guy I spoke to was very helpful and said that they charged all customers £5 for any number of statements - told me it would only be £5 whether I wanted 6 mthsvor 6 yrs.. - and that they would be with me in 7-10 days :?

 

Beats waiting for the 40 days and paying a tenner ;)

 

 

Survivor :cool:

If you found my advice to be useful, then please click the scales to the left - Thank you.

 

Halifax - 13/01/2007 - Prelim sent

Halifax - 27/01/2007 - LBA

Halifax - 19/02/2007 - Filed N1

Halifax - 21/02/2007 - Telephone call from Halifax offering FULL SETTLEMENT (inc costs & 8% s.69) - RESULT!!

 

Advice & opinions given by Survivor are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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e17tintin,

 

just set theball in motion with halifax - waiting for response to S.A.R - (Subject Access Request) for Capital One :D

 

Here's hoping for a good holiday this year...!! :rolleyes: - And good luck to you..

 

 

Survivor :cool:

If you found my advice to be useful, then please click the scales to the left - Thank you.

 

Halifax - 13/01/2007 - Prelim sent

Halifax - 27/01/2007 - LBA

Halifax - 19/02/2007 - Filed N1

Halifax - 21/02/2007 - Telephone call from Halifax offering FULL SETTLEMENT (inc costs & 8% s.69) - RESULT!!

 

Advice & opinions given by Survivor are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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