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Jonty v's Halifax ** WON **


jonty97
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Hi all,

 

time to put my details in.

 

21 Oct 06 - S.A.R - (Subject Access Request) sent

01 Nov 06 - payment deducted for statements

05 Dec 06 - Statements received (after a lot of chasing). Prelim letter sent.

12 Dec 06 = letter (dtd 8th) from Hfx aknowledging receipt of letter and stating "concerns would be dealt with within 4 weeks".

19 Dec 06 LBA sent (acknowledging their response but stated that 4 weeks was unnacceptable and would be continuing the process).

 

2 weeks were up on the 2nd of Jan (so contacted them stating that I would give them a few more days to arrange settlement due to the Xmas period).

 

MCOL going in tomorrow (8th Jan) if no satisfactory response received in morning post.

 

Will keep all updated.

 

Jonty

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What a surprise,

 

today received offer from HFX (claim to date is £1250.74 (incl. interest at 8%). They have offered £1336. SO HAVE WON (with no stress whatsoever). Donation forthcoming when monies received and can MODS move this to successes thread.

 

In the covering letter, after the normal gumph about policy, managing a/c etc., it states "As a gesture of goodwill I would like to offer you a refund of £1336. Future charges will stand and we reserve the right to close your a/c if you do not manage it correctly". Already have a parachute a/c should I have to claim in the future and can I assume that if I incur any future charges I can still follow the process for reclaiming and that the bank stating the point about future charges standing is irrelevant.

 

Happy Days

 

p.s. they even supplied a prepaid 1st class envelope (how kind).

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Congratulations........ have just finished my claim for our joint account, now started one for hubbys bill account and just so I don't get bored my daughters and capital one accounts, phew............. It's just so addictive

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