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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jonty v's Halifax ** WON **


jonty97
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Hi all,

 

time to put my details in.

 

21 Oct 06 - S.A.R - (Subject Access Request) sent

01 Nov 06 - payment deducted for statements

05 Dec 06 - Statements received (after a lot of chasing). Prelim letter sent.

12 Dec 06 = letter (dtd 8th) from Hfx aknowledging receipt of letter and stating "concerns would be dealt with within 4 weeks".

19 Dec 06 LBA sent (acknowledging their response but stated that 4 weeks was unnacceptable and would be continuing the process).

 

2 weeks were up on the 2nd of Jan (so contacted them stating that I would give them a few more days to arrange settlement due to the Xmas period).

 

MCOL going in tomorrow (8th Jan) if no satisfactory response received in morning post.

 

Will keep all updated.

 

Jonty

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What a surprise,

 

today received offer from HFX (claim to date is £1250.74 (incl. interest at 8%). They have offered £1336. SO HAVE WON (with no stress whatsoever). Donation forthcoming when monies received and can MODS move this to successes thread.

 

In the covering letter, after the normal gumph about policy, managing a/c etc., it states "As a gesture of goodwill I would like to offer you a refund of £1336. Future charges will stand and we reserve the right to close your a/c if you do not manage it correctly". Already have a parachute a/c should I have to claim in the future and can I assume that if I incur any future charges I can still follow the process for reclaiming and that the bank stating the point about future charges standing is irrelevant.

 

Happy Days

 

p.s. they even supplied a prepaid 1st class envelope (how kind).

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Congratulations........ have just finished my claim for our joint account, now started one for hubbys bill account and just so I don't get bored my daughters and capital one accounts, phew............. It's just so addictive

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