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    • Hi there,   Thanks for this amazing forum. Please see below 1-  letter I sent to financing company in regard of issues and 2- their response.    What is the next step moving forward?    Thanks   1- LETTER SENT TO COMPANY ON 2ND DECEMBER 2021( BOTH BY EMAIL AND POST TRACKED DELIVERY)   Dear Blue Motor Finance Team,     I entered into a Hire Purchase agreement with you on the 27th of October 2021.     I picked up the vehicle, a Citroen C4 Grand Picasso EXCL BLU on the 30th of October. On my way back home, after driving it for over an hour, the seatbelt alarm for the middle row left hand side seat went off. It was unsettling and dangerous as the alarm went off several times for long periods of time, distracting my driving. There was nobody in that seat, nor any object leaning on it.    I also noticed last night that the clutch of the vehicle is slipping when engaged in gear and accelerating with emphasis. The engine revs up but the car does not react accordingly. This is a serious issue that needs to be fixed as soon as possible to avoid further and serious damage to the transmission. This issue only happens when the throttle is put down with emphasis in 4th, 5th and 6th gear. When the car is driven slowly, the issue is not noticeable at all and the car responds normally, hence the fact I had not noticed before.    I will not drive the car in order to avoid further damage to it.    This car was not of satisfactory quality at the time of sale and if it was, it has not remained in that condition for a reasonable period of time.    I would like to kindly ask you to provide a response in the next 7 days, as time is of essence here.    I bought this vehicle for work reasons and I do not have a suitable alternative vehicle. I would like to kindly ask for a replacement vehicle until the car is repaired. If this is not provided, I might need to rent a vehicle for work. If this is the case, I will be looking for a reimbursement of the expenses incurred in doing so as well.   As I am within six months of the date of purchase, I am asserting my rights under the Consumer Rights Act 2015 and I am providing you with a single opportunity to repair the vehicle failing which I will consider a full refund.    I have sent a copy of the letter to the dealership and I kindly require you to enter into discussions with each other to discuss whether or not you are going to repair the vehicle or declined to repair it in which case I would like to know what arrangements will be made to refund me my money and to remove the vehicle from my property.    I would like to ask you if you are a member of or willing to use ADR to resolve this issue as an alternative to an undesired court case.    Kind regards,   2- THEIR RESPONSE received on 6th Dec 2021 by email.     Good Morning,    Thank you for your letter dated 2nd September.    As the dealer has the first opportunity to repair under the Consumer Rights Act 2015, the vehicle has not been returned to the dealer and/or we have not been provided with evidence by means of a diagnostics to confirm the faults you are experiencing with your vehicle.    The dealer has also advised that you have warranty with your vehicle, which enables you to take your vehicle to a reputable garage for repairs. Please could you confirm if you have exhausted all avenues?    As a regulated business, the FCA allows us 8 weeks to investigate a Complaint and therefore please allow us this time to investigate your concerns, once we have sufficient evidence.    Should we establish liability, we will review the possibility of offering a hire vehicle, however we are not required to mitigate customers losses as the vehicle should be for personal use not business.    Once we have the evidence required to establish our liability, we will be able to discuss this with you further.  
    • How many miles have you driven the vehicle since you bought it in July?
    • Fire risks were not properly disclosed by the company, a whistleblower alleges.View the full article
    • Hello BankFodder,   Thank you for the support. I dont have it in writing from any employee of the bank that the money should not be withheld, although one of the bank clerks told me quite early on to go to court and challenge the seizure as the bank is wont to behave like this.   I have paid the court fees and will proceed with the letter to the NCA if i dont hear from the bank by the end of the week.   thanks BB
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gordylar vs HSBC ****WON****


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never!!!

gordy - my hero, proud to call you son!

you laughed (well, now you can) in the face of adversity when technology conspired to thwart you in your pursuit.

persevered to win the covetted prize.

you can do anything now!!!!!!

how about a six dart game on monday night - that will put the wind up the team!

keep helping the little people when you get the time!

now go spend some of that dosh on the mrs and the 3 sprogs!

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Thanks mammie lattie,

couldn't have done it without your help, Never going to press another judgment button again unless told too

will need to be 6 hedgehog darts I use on monday, and the only wind I would put out would be smelly, after all them guinness :rolleyes: .

Will certainly continue to help when time allows ;) .

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Another happy HSBCer !!!!

 

 

Another HSBCrusher! :D

 

Great news gordy.

 

have a pint on me!

 

 

HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE

Capital One WON Link

HERE

GE capital (5 accounts) WON link HERE

Lloyds bank account WON second claim starting! link HERE

Budget insurance cough up WON link HERE

Principles WON link HERE

A&L (Mrs Crusher's account) claim link HERE

Barclays claim link HERE

 

Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.

IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

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Quick update,

Been phoning bank today to check on balance, but no payment yet.

They should have received my acceptance letter yesterday, stating no to keeping quiet and that I would not agree to not pursuing future claims. I also asked for them to pay within 7 days.

Question:

1. Will they send me another letter saying that payment will be sent within 7 days as they have done on other claims I have seen or will it just end up in my account ?

 

2. Will they not agree to me not agreeing to their conditions?

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i think this is where dg get a little bit of their own back gordy!! i'm waiting for mine too... and i think they're soooo busy, they'll find 'us' somewhere sometime and make the payment/cheque.

 

i've started telling peeps not to bother dg too much also, as i think they really can't cope/getting right p*****d off with the emails and calls. so... my dear bro, i think we're just gonna have to be a little bit patient (crys)

If i've been helpful in any way....then tip my scales over there!

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WELL DONE!!!!!!!!!!!!!!!! I received my offer letter today and it was for the full amount!!!!

 

 

Congrats,

Great feeling when you win lol.

 

Sis,

I shouldn't be so hasty as I thought I would have to wait a lot longer.

But hey I am impatient, iwantmymoneynow ;) .

 

On a lighter note LIVERPOOL, LIVERPOOL, LIVERPOOL. get in there

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Nothing as yet :(,

was hoping for it to be paid into my account, I will give them a ring now to have a chat with their answerphone. One thing though sent my own acceptance letter back, didnt sign it :-o . hope this won't affect it although i am going to send another signed and also fax a copy.

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They took ages sending me my cheque too.

Any day now.

Monday I recon :-D

 

 

HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE

Capital One WON Link

HERE

GE capital (5 accounts) WON link HERE

Lloyds bank account WON second claim starting! link HERE

Budget insurance cough up WON link HERE

Principles WON link HERE

A&L (Mrs Crusher's account) claim link HERE

Barclays claim link HERE

 

Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.

IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

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