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Julie Duncan -v- Lloyds TSB

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Been reading this forum for ages and in December finally decided to act to get charges back which have been accrued over last 6 years. Not sure what the total amount is yet, but pretty sure it is going to run into at least £2,000.


Wrote to Lloyds TSB Head Office on 5th December and so far no reply. Gave them a "courtesy call" today to check if they were processing my request. Told that I had written to the wrong place and therefore statements would not be forthcoming. I told them I felt this was unacceptable, I have written to organisation's Head Office, and have proof that letter was delivered (sent Special Delivery). Therefore, I feel that the 40 days still started on 5th December.


Any useful advice would be welcome.

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