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    • No, do the section 75 chargeback to your credit card provider.
    • See what dx thinks but it seems to me that sending a photo of your own pass isn't relevant to what happened. Let's wait and see what he says. HB
    • 1st letter image.pdf1st letter 2nd page.pdf
    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Heatengine v Halifax


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Hello to everybody, just wanted to say thanks for the running of this superb site, it is good to be able to fight back.

To keep you updated I've only just started out and had the bank statements back. I'm doing this on behalf of my wife. just totalled it up and comes to over £2500!

So I'm now onto the next stage with Halifax, so far they have sent everything back on time as requested although they didn't total up the charges and said they were not required to carry out this "manual intervention"

I'm quite prepared for court if it go's that far. Any comments/help welcome. So far so good:)

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Hi Heatengine,

 

Welcome to the site!

 

Not to worry about the manual intervention that simply means they have no evience to back up any arguments regarding actual costs. The Haifax are one of the easier banks to deal with. Start a thread in the Halifax forum where you will get lots of help and support from other Halifax claimers.

 

Best of luck

 

Zoot

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Hi Heatengine -- First of all - welcome and good luck. I too am claiming against halifax for £2281. I sent my first letter requesting a refund on 2 December. I received an offer of £1445, to which I sent off a partial acceptance combined with LBA. As the deadline for responding to the LBA was today and I'd not heard anything further, I telephoned them - they are going to send me a new letter, offering the full amount!!!! Have a look on my thread for the timescales - I think mine has been really quick . Good luck with your claim. This is a brilliant site and you'll get lots of help, support and encouragement.

jaxads

 

Halifax - £2281, successfully refunded all charges after LBA letter & telephone call.

Have been offered the difference between the £20 and £12 charges from Capital One -- am sending LBA for remainder.

GE Money - Received settlement of £441, being total charges requested. No interest though.

CCA'd Bank of Scotland / Blair Oliver Scott to produce CCA Agreements on two Credit Cards - well in default, although still chasing payment!!!

EOS Solutions "ceased action on account" on behalf of a friend.

 

All in all, quite busy at the moment and enjoying every minute of it
:eek:

 

 

 

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Thanks for the feedback, just read your links jaxads - that is spot on and a good morale booster. It is daunting taking on such a big organisation congratulations! Just got a quick question if anybody knows.. I've totted up everything and am in process of putting together my 1st letter detailing costs and have found the link to vampiress's spreadsheet which gives options of adding everything up with or without interest. What is the best solution?? I've read a few links saying to add interest only when going as far as court. But a few links say to add interest at my stage??? any advice??? :(

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HI there you can claim for judicial interest at court stage (8%) which you dont put in your prelim letter or your lba, or if you like you can claim for contractual interest as some have done, for this you would need to read up a bit more so you know what you are getting into, if this is the route to take then you need to mention it in both prelim and lba as either authorised borrowing rate or authorised borrowing rate, hope this helps.

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Hi All,

been a member of this wonderfull site for sometime now and due to finacial thingys only just filed my claim online against the HALIFAX for 1600 and odd quid. Thanks to everyone for all your help.........you know who you are :)

Just like to say that as soon as they settle I will be contributing to this site!!!!!!!!!

TATA for now folks

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Hi your posts moved here into Halifax bank group.

I have sorted you a thread title too.;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks George for the advice... Don't s'pose you know if I add up the interest they charge me aswell for being in an unauthorised overdraft area?? :confused:

 

Or am I just looking too deep! Do I just keep it simple and stick to reclaiming the bank charges! :oops:

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  • 3 weeks later...

Thanks for all the feedback, decided to just claim the charges with no interest yet unless it gets to court stage.. Just put it all onto a spreadsheet and done the letter so I'll get that sent off tommorrow - sooo satisfying to be able to fight back! :D

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