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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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My car was working fine. Using a little more diesel than normal, then suddenly black clouds ere coming out making other drivers hold way back, presumerbly they thought like I did the car was going to break down.

Took it to garage who have fixed all my cars (2) excellently and they decided that the filters needed changing and the brake discs and the brake pads. GREAT.


Got bill just under £400.00. £130 for hours spent fixing car. £200 for Discs and Brakes on front of car ( have got MG ZR) and £100 for changing filters.


They said that if it was still gutting out black smoke (loads of it)which it was it was going to cost me at least £500 because it wuld be the something to do with the turbo.


Took the car to my sons friend who is a garage mechanic, has his own business and he said it was the turbo pipe that had split, fixed the pipe no more smoke, no more wasted fuel, goeds like a dream. I am loathe to pay the garage just under £40 for a problem that is apparently something a junior mechanic would have noticed. Any suggestions as to what to do.


The car was at the first garage for about four hours and the second garage for two days.

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Well was the discs and pads needing replaced to solve the problem, that is the question and quite obviously they were not and i aint a mechanic, however did you agree to them being renewed as they i would have hoped advised you on a different matter to what your complaint was, surely they didnt say it would solve the smoke issue?

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Was the work that was carried out necessary anyway, as in this case you have still benefitted from the work which would have required attention regardless.


I assume you don't have the old parts, so it will be quite hard to tell whether this is the case.


For a start, though, it would seem to me that brake discs and pads are a different issue because surely they wouldn't cause the black smoke from the exhaust? I'm really not a mechanic though so am happy to be proved wrong, it just doesn't make sense to me.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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I would imagine that the first garage did a visual healthcheck or just had a quick look over the car whilst it was on the ramp and noticed the brakes may have appearred low and advised as necessary, which is exactly what happens at the garage I work at, every car has a visual health check. But really they should have investiagted the initial concern (excessive smoke) first and given you a definate answer to the cause, not guess at changing the filters and fob you off if that doesn't fix the problem.

Which filters did they change, as it is really only the air filter that would cause black smoke if it was blocked.

Really £230 to investigate the problem and replace a few filters seems pretty expensive, especially as it didn't cure the problem. It would be helpful if you had a receipt with a breakdwon of the work carried out and their costs before making assumptions.

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Go ask them for a refund!


Seems disks and pads are a good earner these days. Our local vauxhall dealer told my wife her car needs new disks and pads on the front, I said no saying: we will look at them first. 18 months later the car goes back to them for a service they never mentioned that the car needs new disks and pads..At each service they call with a list of faults all amounting to approx £200.


And this was in Hull the dirty ********'s

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