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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parking Ticket


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I was issued with a parking ticket on 27/10/06 for parking my car in a coach/hgv car park. I sent off my mitigation to the local authority specifying that I thought I was OK to park there as the times specified on the notice board was up to 6.30pm. (I was parking at 7.00pm) Had I read the notice correctly I would have seen the 'add on' to the notice of 'No Cars' - my mistake.

 

The letter came back from the council but they quoted a registration number of KYS202H on the letter requesting payment - even though I had quoted the correct registration number on my mitigation which was KY52OZH.

 

I wrote back to the local authority explaining that I had no knowledge of the car with the registration number KYS202H.

 

4 weeks went by and I thought I had got away with it however today a further letter has been received requesting payment but with the correct registration number quoted and an apology for the mistake in showing the wrong registration on the original letter.

 

My question is should I pay or can I argue the point that the council acted on the original notice issued by the parking attendant which shows the incorrect registration number?

 

Any help/advise greatly appreciated.

 

Thanks

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Was the registration on the actual ticket that you received incorrect then? If it is correct on the original ticket, then the mistake seems to be a typing error at the letter-writing level, not the issuing level, and so the ticket seems valid.

The only other point is the signage itself - was it unclear, or a tree branch obscuring it, or something to that effect? Or is the writing very tiny? Because if it's the case that you just read the top few lines and not the rest, then I'm afraid IMHO you won't be able to excuse the action.

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