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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Received statements but a little confused!


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Hello all,

 

Right I have finally received copy statements for the last 6 years from Alliance & Leicester. I have a few questions that I need answering if you would be so kind.

 

1. I have received a bundle of paper entitled 'enquire upon event history' which basically details all the letters etc they have sent me and the circumstances under why they sent them, is this important?

 

2. I tend to have 3 types of charges brought against my account A. failed direct debit charge B. Monthly Overdraft Charge C. daily overdraft charge can I claim for all of these?

 

3. They have sent me statements back to the start of the year 2000 but I read that I can only claim for 6 years, is this 6 years since I started my claim? IE I worte to thm in November so does that mean I can clim back to November 2000? What happend to the charges I have incurred since then?

 

4. What if I do my maths wrong and ask for the wrong amount?

 

5. Do I have to add interest at 8% or is that pushing it?

 

I realise its a lot of questions but I think they owe me about £4k so I need to get this moving and would like to do so in the correct manner.

 

Thanks for any help.

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Hello Guys,

 

I have now done my homework and have all the answers except an answer to the following:

 

They have sent me statements back to the start of the year 2000 but I read that I can only claim for 6 years, is this 6 years since I started my claim? IE I wrote to them in November so does that mean I can clim back to November 2000? What happend to the charges I have incurred since then?

 

Can someone shed some light on this please?

 

Thanks.

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