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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Haha, two fingures up to Natwest Bank. Me, the little girl has beaten them, the big conglomerate.

 

If i can do it so can you.

 

After a long five months and many arm aches later, after sending letters and details to them and their stupid lawyers (ironically enough called Cobbetts) on numerous occasions, they have finally paid up but not before reminding me that if the case was to go to court i would most certainly not win but it makes more financial sense to pay me off then let it go to court and them pay the legal fees. Nevertheless, i have walked away with more money then i lost.

 

For a long five months they denied doing anything wrong or immoral. They said that there was no chance me winning in court. They used legal termination and their lawyers to try and intimidate me (but if you have met my mother, you will know that she doesnt suffer fools kindly, so i learnt at a young age to tougher up) whilst they still offered me stupid and silly amounts of money, of course, all of which i rejected (funny though, if they think they are so innocent, why offer me anything!!) but i bloody won haha. My perserverance and bloody mindedness has paid off.

 

The letter from their lawyers arrived January 1st 2007. They again stated that they believed in court that they would win but as an offer of goodwill (without admitting liability bla bla bollocks etc) they would offer me £1589.92 haha up to you Natwest. The best christmas present i could have asked for. The stress of all of this was enough to put me in hospital twice last year but now i have come through stronger in everyway and beaten the big guys. Maybe next time they won't be so quick to pick on us little people, after all without us there would be no them.

 

I can now say i am a boanified expert of reclaiming bank charges, can walk with my head high, as me, i, yes i have between them.

 

Good luck to everyone of you. It will be hard and it will be tough and it will be downright stressful. You will be tempted to take the measley sums they offer you but i urge you not to becuase if you stick to your guns and show them they can't bully you then you to will be able to run around your house screaming. Not because you have a bit more money but because you will know that it has all been worth it and that sometimes, just sometimes, justice is done!!

 

Lana 1 - Natwest 0 (haha)

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Congratulations, Kiera (or Kieran).

A true...em...bona fide expert ;) on reclaiming bank charges. And with the backbone and bottle to see it through!

Yes, indeedy - score one to the god guys!

Westy

(aka Mr A Pedant)

Westy

 

 

 

If you like my post, click the scales!!

 

Nov 1 2006 Preliminary letter

21 Feb 2007 - cheque arrived for charges+DEBIT interest +Statutory Interest! Hurray!

Read all about it: natwesttookmymoney - v- NatWest

DONATE AS MUCH AS YOU CAN TO KEEP THE SITE GOING.

 

What can you claim? Vampiress has a good idea:

http://www.consumeractiongroup.co.uk/forum/general/69877-what-can-you-claim.html

Anything I say is just a suggestion. I'm a bigmouth, not a lawyer!

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