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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Soutie vs A&L

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I sent off my request for a list of charges on 22nd Nov 06 but as of yesterday haven't received anything. Although they did deposit the cheque for £10 on 12th Dec 06.

So yesterday I sent off the LBA for "Order under Section 7 and Section 15(2) of the Data Protection Act 1998". We'll see what happens in 7 days, but I am not going to hesitate in following through on it.

I've also got a claim in progress with NatWest. They did send the details back pretty quickly and I sent them the Preliminary request for a refund on 19th Dec 06. Their time to reply was also up yesterday, so they got sent a LBA too!

It's going to be an interesting couple of months, because I'm still waiting for paperwork to come back from Lloyds as well.

I'm not going to give any of them any slack, and I have the relevant letters ready to send out the same day they become due, all thanks to the template library.

I wouldn't be doing any of this if it wasn't for the mine of info that's on this site. Thanks CAG.

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Hi sent my request for charges on the same day as you they say 40 days only started from1st december but rang again got through to someone who said same as you will receive in 7 days so here's hoping think a & l are trying to p*** me off into givin up but good luck to you and lets keep watching for the postman:cool:

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  • 4 weeks later...

Well I got the statements on the 11th Jan, so I guess the LBA for the Data Protection Act did the trick. I sent off the Preliminary claim, recorded, on the 15th Jan and got the standard refusal on the 20th. Pretty quick when they want to be!

Anyway, their time was up on the 1st Feb so I sent the LBA on the 2nd.

Lets see what happens now.

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