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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
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    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Me and my debts


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Hi,

 

I'm making a start on my claims from the banks and card companies, but i have been reading many of the topics on this forum and am confused on a few issues. If anyone can let me know what they think it would be a great help.

 

I have debts being administered by DCA's as well as banks and am making minimal payments on most of them.

 

1. Should i stop my payments as i will send a CCA letter out requesting true copies of original agreements to all the DCA's?

 

2. As my debts keep being passed from one agency to another (over the course of months), can i ask under the Data Protection Act why the banks are doing this without informing me (i read somewhere they have to let me know every time they pass on my details and about me being a Data Subject and them a Data Controller)? In the past i have made large payments (at the beginning a few years ago before i became wise) and then the next week the debt is with someone else and i have had to start chasing my payment to see where it has gone.

 

3. NTL recently passed by debt to Wescott after not hearing anything for over 3 years (it was with another DCA at that time). What can i do about this as Wescott want payment (£220)?

 

Thanks.

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  • 3 weeks later...

Hi,

 

It has been stated by another member that when a debt is sold on to a DCA only the actual debt is sold and not the permission to process your data, which is your personal property. The DCA would then have to ask your permission before they can start using your information.

 

I, like many other people, was under the impression that i had give this permission to the bank to pass on my details as well as the debt (if i defaulted), in the agreement i signed.

 

If this is not the case then what can i (and others) do against DCA's that have my debts and i have been paying for a long time. Some have taken me to court and obtained a CCJ against me, as well as one gaining a charge on my property.

 

Can i use the Data Protection Act to my advantage as i have not given any of them my permission to process my information.

 

Can i then use this to have defaults and the debt removed because :

 

1. they did not have my permission to process any information about me.

 

2. they have not supplied a true signed copy of the agreement after a request under the CCA.

 

3. they have not provided me a default notice at the time they entered one at a CRA.

 

If anyone has advice or a sample letter i can use that would be very helpful.

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I remember seeing that statement. I then scoured the Consumer Credit Act

to find the section that stated when a debt is assigned, the conditions that were included in the contract are passed on to the new creditor.

So your permission is included.

 

The original creditor does not need to ask permission to assign the debt, but

must inform the debtor of the change. And the debtor does have the right to object if he/she has not been given notice or the new creditor does not

have a good reputation in their dealings with debtors. Though to be honest, I have neven heard of anyone objecting, and I have been unable to locate

those rules the last time I looked. However I have seen them in the past.

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Hi,

 

It has been stated by another member that when a debt is sold on to a DCA only the actual debt is sold and not the permission to process your data, which is your personal property. The DCA would then have to ask your permission before they can start using your information.

 

 

 

I have also seen this tifo.... it's confusing. Going on what Lookinforinfo has said, you could maybe argue that you did not receive any notification that your data had been passed when the debt was sold. Are you sure that the debt was sold though ? Have you got a copy of the CCA with both yours and their signatures on it, along with all the terms and conditions ? Have you ever received a Deed of Assignment from anyone ? I have yet to read of anyone receiving a Deed of Assignment when they were supposed to... i.e. at the actual point in time when the debt was sold on.

 

Where data protection issues are concerned, folk seem to be in a stronger position when DCAs have either bought the debt and cannot produce the CCA paperwork, or are acting as agents for the original creditors.... because in both instances, they would be processing data unlawfully/illegally.

 

Hope this is making sense... 'coz I still have the 'flu :(

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hi PriorityOne,

 

hope the flu gets better soon.

 

i have done CCA requests to all my DCA's this month, so am waiting. Had a few standard 'we will ask our client' replies, even when i know they have purchased the debt.

 

i have had a few assignment letters at the time it was passed onto the DCA man years ago, not the actual deed (which no-one ever gets).

 

but, the debts have been purchased by one company and are being managed by another (within the same group). No-one has asked my permission to pass on my personal info between them.

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hi PriorityOne,

 

hope the flu gets better soon.

 

Thank you... :)

 

 

the debts have been purchased by one company and are being managed by another (within the same group). No-one has asked my permission to pass on my personal info between them.

 

Are you sure they have been purchased... if the companies are in the same group ?

 

I am having a similar saga... been paying one company for years, but all the nasty letters demanding increased payments, threatening court action, etc. come from another that owns the one I have been paying ! The company I have been paying have defaulted on the CCA request, but I am waiting for the calendar month to go by before I do anything about it.

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Okay then ... what about this scenario:

 

Credit Card Co - (Creditor) sells your debt to DCA. We'll use Cabot as an example

 

Debt is bought by Kingshill No1 Limited. Kingshill No1 Ltd then have that authority as Lookinforinfo has pointed out to process your data, then a Company called Cabot Financial (Europe)Ltd writes to you telling you Kingshill No1 Ltd have bought the debt, that Cabot Financial (Europe)Ltd are the management company ( actually a seperate Limited Company within the Cabot Financial Group.Ltd - but a sister company to Kingshill No1 Ltd (it gets very complicated with all things cabot) and has a seperate Data Controller registered at Information Commissioners) and that ALL future correspondence and payments must be made to Cabot Financial (Europe)Ltd.

 

Question yourself once you have your head around that: " who gave Kingshill No.1 Ltd permission to pass YOUR data onto another company"?

 

Then ask yourself, If I have been paying a company called Cabot Financial (Europe) Ltd, what rights do they have to take money off me?

 

They don't have a copy of an executed agreement and nor should they because they should NEVER have known about me.

 

We all go about CCAing Cabot Financial (Europe)Ltd, but they shouldn't have our data in the first place. Kingshill N0.1 Ltd own the debt and it is they who should have obtained the proof we owed money when they bought the debt.

 

The same must apply to many of these DCA's.

 

Just write to them and ask for all the money back you've paid them if they can't come up with the CCA request, Look into whether or not one of these companies have registered a default without the necessary proof of debt and claim what it has cost you to get additional finance at the higher rates of interest as a result, then report them to the Information Commissioner for breaches in the Data Protection Act and claim compensation.

 

Once you done that ........:D

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Guest The Terminator
:eek:

How on earth have you lot managed to trawl your way through this maze of companies ??!

 

By reaserching and spending lots of nights up into the early hours and sharing info.And if your The Terminator doing quite a bit of groundwork from the office.But don't tell anyone:D

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Debt is bought by Kingshill No1 Limited. Kingshill No1 Ltd then have that authority as Lookinforinfo has pointed out to process your data, then a Company called Cabot Financial (Europe)Ltd writes to you telling you Kingshill No1 Ltd have bought the debt, that Cabot Financial (Europe)Ltd are the management company ( actually a seperate Limited Company within the Cabot Financial Group.Ltd - but a sister company to Kingshill No1 Ltd (it gets very complicated with all things cabot) and has a seperate Data Controller registered at Information Commissioners) and that ALL future correspondence and payments must be made to Cabot Financial (Europe)Ltd.

 

Question yourself once you have your head around that: " who gave Kingshill No.1 Ltd permission to pass YOUR data onto another company"?

 

Then ask yourself, If I have been paying a company called Cabot Financial (Europe) Ltd, what rights do they have to take money off me?

 

They don't have a copy of an executed agreement and nor should they because they should NEVER have known about me.

 

We all go about CCAing Cabot Financial (Europe)Ltd, but they shouldn't have our data in the first place. Kingshill N0.1 Ltd own the debt and it is they who should have obtained the proof we owed money when they bought the debt.

 

The same must apply to many of these DCA's.

 

This is exactly how it happens.

 

I happen to have 2 accounts with Cabot Group (Kings Hill No 1 bought them, and then registered a default). But Cabot Financial (Europe) are managing this. Are you saying they cannot as i did not give permission to Kings Hill No 1 to pass on my information? What can i do about this (the Data Protection issue). I have CCA'd Cabot but if they happen to send me the agreement, the fact remains they have processed my info without asking me. And Kings Hill have passed this to them without asking. If they ever do ask me, what am i to say?

 

I have 2 accounts with Lowell Group and 3 accounts with Tessera Portfolio and it is the same case with them.

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This is exactly how it happens.

 

I happen to have 2 accounts with Cabot Group (Kings Hill No 1 bought them, and then registered a default). But Cabot Financial (Europe) are managing this. Are you saying they cannot as i did not give permission to Kings Hill No 1 to pass on my information? What can i do about this (the Data Protection issue). I have CCA'd Cabot but if they happen to send me the agreement, the fact remains they have processed my info without asking me. And Kings Hill have passed this to them without asking. If they ever do ask me, what am i to say?

 

I have 2 accounts with Lowell Group and 3 accounts with Tessera Portfolio and it is the same case with them.

 

tifo, you really must have a read of tberns thread (from the beginning) regarding cabot urgent help please. He/she is taking them to the cleaners over all of this. Kingshill should not pass on your details. Problem with Kingshill is that they have no staff other than the Directors and Co.sec. so they NEVER write to anyone. The way they project themselves publically you'd be mistaken for thinking that Cabot Group is some kind of conglomerate. It has recently been taken over by the Japanese, but it is made up of smaller entities ( some 15 different Limited Companies) which is where tbern and others research has paid off because they are passing the info about like confetti. Take a read and most of your questions will be answered..http://www.consumeractiongroup.co.uk/forum/general-debt/36665-cabot-again-urgent-help.html

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tifo, you really must have a read of tberns thread (from the beginning) regarding cabot urgent help please. He/she

 

lol...

 

Hold on let me just check something...

 

*cough*, yep tbern123 is a he...

 

in response to this thread, I call the ICO again today... They are still investigating the diclosure of personal data between Kings Hill and Cabot...

 

They apologised, they have a back log at the moment.... As soon as I hear anything I will post it here

Remember if you find anything I say helpful, please click the scales

 

 

tbern123 vs Cabot

  1. Cabot again !!! Urgent Help Needed
  2. Litigation - tbern123 V Cabot Financial (Uk) Limited
  3. No more calls from Cabot... lol

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lol...

 

Hold on let me just check something...

 

*cough*, yep tbern123 is a he...

Sorry tbern, I just love keeping people in suspenders about genders - if only they knew! :D

 

in response to this thread, I call the Information Commissioners Office again today... They are still investigating the diclosure of personal data between Kings Hill and Cabot...

 

They apologised, they have a back log at the moment....

HA HA - I hear on the grapevine they've offered Bankfodder an office in there !:D
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does anyone know how i work out the difference in the money i am paying on the interest now (7%) and what i could have got had it not been for defaults (4.99%)?

 

that's 2.1% extra per month, so how do i work this out as a figure over 4 years?

 

i need this figure for court when i take action on a few DCA's who have wrongly issued defaults (including Lowell who have issued 4).

 

thanks.

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does anyone know how i work out the difference in the money i am paying on the interest now (7%) and what i could have got had it not been for defaults (4.99%)?

 

that's 2.1% extra per month, so how do i work this out as a figure over 4 years?

 

i need this figure for court when i take action on a few DCA's who have wrongly issued defaults (including Lowell who have issued 4).

 

thanks.

 

I can do this for you when I get in tonight ........

 

is your mortgage interest only, repayment or part and part.

 

also need to know the balance. IS the interest rate, fixed, variable or a tracker.... excuse any mistakes I am doing this on my phone at work

Remember if you find anything I say helpful, please click the scales

 

 

tbern123 vs Cabot

  1. Cabot again !!! Urgent Help Needed
  2. Litigation - tbern123 V Cabot Financial (Uk) Limited
  3. No more calls from Cabot... lol

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the simple way is to divide the balance of your mortgage by 100 and times that by the difference in interest.. that will give you the difference for one year. then just times that by 4.

 

I.e £70,000 mortgage / 100 = 700 x 2.1 = 1,470 x 4 = 5,880.

 

however without more info this will not be a true or exact figure

Remember if you find anything I say helpful, please click the scales

 

 

tbern123 vs Cabot

  1. Cabot again !!! Urgent Help Needed
  2. Litigation - tbern123 V Cabot Financial (Uk) Limited
  3. No more calls from Cabot... lol

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the simple way is to divide the balance of your mortgage by 100 and times that by the difference in interest.. that will give you the difference for one year. then just times that by 4.

 

I.e £70,000 mortgage / 100 = 700 x 2.1 = 1,470 x 4 = 5,880.

 

however without more info this will not be a true or exact figure

 

sorry thinking about it, it is 2.01 not 2.1 i'll redo it when I get home

Remember if you find anything I say helpful, please click the scales

 

 

tbern123 vs Cabot

  1. Cabot again !!! Urgent Help Needed
  2. Litigation - tbern123 V Cabot Financial (Uk) Limited
  3. No more calls from Cabot... lol

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hi tbern,

 

thanks for the info ... its appreciated.

 

my mortgage is currently 6.75% with Abbey at £53,000 ish and is interest only at £304 pm (this has gone up by .25 last month but i start paying 7% from next month. I'm always 2 months behind for some reason, when the rate changes, it changes 2 months later for me.)

 

The lowest they've had it (i went in and asked) is 4.99% sometime during the last 3 years or so.

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hi tbern,

 

thanks for the info ... its appreciated.

 

my mortgage is currently 6.75% with Abbey at £53,000 ish and is interest only at £304 pm (this has gone up by .25 last month but i start paying 7% from next month. I'm always 2 months behind for some reason, when the rate changes, it changes 2 months later for me.)

 

The lowest they've had it (i went in and asked) is 4.99% sometime during the last 3 years or so.

 

Your Current Mortgage

 

Balance:£53,000

Interest Rate: 6.75%

Repayment Type: Interest Only

 

£53,000 / 100 = 530

530 x 6.75 = £3,577.50

So over 12 months you £3,577.50

£3,577.50 / 12 = £298.12

Monthly Repaymet = £298.12

 

New Mortgage

Balance: £53,000

Interest Rate: 7%

£53,000 / 100 = 530

530 x 7 = £3,710.00

So over 12 months you will pay £3,710.00 (£132.50) more per year

£3710.00 / 12 = £309.16

New Monthly Payment = £309.16

 

£309.16 - £298.12 = £11.04 extra per month

 

Balance:£53,000

Interest Rate: 4.99%

Repayment Type: Interest Only

 

£53,000 / 100 = 530

530 x 4.99 £2,644.70

So over 12 months you £2,644.70 (extra £1,065.30 per year)

£2,644.70 / 12 = 220.39

Monthly Repaymet = £220.39

 

309.18 - 220.39 = extra £88.79 per month

 

Looking at the information, I guess you are on their standard variable rate. The reason the raise in your interest rate is two months late is because, when the Bank of England increases their rate, banks immediate increase their rates for NEW customers. Rates for exisiting customers, usually rise with in two months. This is partly because they have to give you notice of any changes.

 

Hope that helps...

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Remember if you find anything I say helpful, please click the scales

 

 

tbern123 vs Cabot

  1. Cabot again !!! Urgent Help Needed
  2. Litigation - tbern123 V Cabot Financial (Uk) Limited
  3. No more calls from Cabot... lol

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thanks tbern,

 

actually, been in today and told the rate has gone up to 7.34%!

 

lady did confirm (again) that it had been as low as 4.99 over the last few years.

 

so that's now a difference of 2.35% which equals £324 at 7.34% and £220 at 4.99% = £104 per month over.

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