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Palabra/Natwest Data protection act breaches

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Hi All,

 

This is my first posting on this site and would be grateful for any advice recieved.

 

My Partner and I have a joint account with the Nat West. On 21/12/06 we recieved the following letter:

 

I have been trying to contact you but have been unsuccessful. Perhaps you would be kind enough to give me a call and ask to speak to the undersigned. There is no reason for concern, but it would be beneficial if you could contact me.:)

 

As I was working away, my partner called into the bank and asked to speak to the undersigned. He was then given information on MY PERSONAL ACCOUNT. Up until this point, he had no knowledge of the status of MY account. This conversation was held in a public forum.:mad:

 

What should I do next? Go to the bank complain to the manager or make my complaint in writing?:confused:

 

Will this be as beneficial as the undersigned has led me to believe!

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Welcome to the site.

This scenario has grave implications under the data protection act.

How far you want to pursue this depends naturally on the extent to which it has worried/affected you.

I would start with a complaint in writing to the manager demanding an explanation.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Guest NATTIE

I actually agree totally with Martin on this one as it is totally unacceptable.

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I realize this message might be old new (still new to this forum) but I work for Nationwide and we're constantly reminded to verify customer's before releasing any information. This can cause problems especially with children's accounts (once they reach a certain age) but I can see why we need to take these steps what with all the fraudsters out there.

 

I would definately complain to the branch manager and take it higher if you have to. I don't know what that particular organisations limit is for discretionary payments, (I wouldn't mention it) however I would point out pretty much what people have said here that chain of events is a breach of the data protection act.

 

Out of interest was there any harm done? Not that that takes away from the principle (ie any nosey begger could've heard the info!!!)


The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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Regardless of any damage done,the fact remains that data protection principles have been breached,and very basic ones at that.

There is no question that it is a serious matter,and would warrant a complaint to the information comms.

They would naturally want to know if you had reported it to the branch and what action they had taken and then would more than likely begin an investigation on your behalf.

Not too long ago a claimant here had a similar problem with their bank but I cannot recall who it was.

In the end they offered 250.00 compensation.

They are likely to ask you how you expect them to resolve this to your satisfaction,and if compensation is your idea of that then all you have to do is tell them you have a case under the data protection act and mention the Information comms.

You could of course take them to court over it,but the level of any compensation would rely expressly on you being able to show that it had caused you loss/stress/etc conclusively.

In my opinion I would try and deal with this between you and the bank.

I am certain that they will recognise the seriousness of this and that someone will already be getting their **** kicked over it !!


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks to all for your advice. I will let you know how I get on.

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Have moved posts out of Welcome.

Keep us updated on here !


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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