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    • Hey everyone, I am hoping I can get some guidance with a car I recently purchased.   I have been looking around for a newer car and thought I would check out those internet car seller folks.   I found a car I liked and the description said it had all the things I wanted, so I paid the deposit, applied for finance, which I got, and opted for a PCP contract, paid my deposit and got my order confirmed. The car was delivered on Monday 1st June. First I must say that overall I am really very happy with the car, it is almost exactly what I wanted, I am delighted with the general condition, the way it drives and would not be too keen on letting it go if I have no need to do so.   So, the first thing, it was just under 700 miles over the quoted mileage, and I know that's not a lot. Still, that's not the point, the number is excessive, considering the place it came from is only about 200 miles from me. I have spoken to them about the mileage. They said it was a clerical error, which I do not believe, they have however agreed to refund me for 400 miles, which I decided to accept as I figured at least they have agreed to pay for just over half of the miles and did not want to be too unreasonable about it.   The second thing, and this is the one that is really the stumbling block. The cars headline said: 'FORD FIESTA HATCHBACK 1.0 EcoBoost 125 Titanium X Navigation 3dr'. Though the full advert is no longer visible, part of it still is, https://www.buyacar.co.uk/ford/fiesta/fiesta-hatchback/1-0-ecoboost-125-titanium-x-navigation-3dr-73955 and this is the car I bought.   So after checking it over upon delivery, and going around it with the delivery chap, all looked fine, and I decided a little drive was in order.   So off I went to put some fuel in, and while at the fuel station figured I would check out the sat-nav and this is where the problem is, there is no sat-nav. I checked the book, there is no slot for the navigation sd card, no button to turn on the nav, aka, no nav, none.   So I emailed them, and the response I got was: 'Thank you for your email, and I am sorry to hear you are not fully happy with your new purchase. This vehicle was not advertised with Sat Nav, so I am unsure where you feel you read the description you have provided?' ... ... 'In regards to the description of the vehicle, I have checked this on the order form, and the finance documents that were both sent to you and signed and the description of the vehicles reads as FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback.'   So I have pointed out the fact that there was not only a headline stating that the car was Navigation version but further, down the page, there was also a mention of it.   I also said to them, despite me signing said documents, I felt no need to recheck it because the wording navigation appeared several times in the advert which was enough for me to accept it was a version with navigation.   I also said, the order form nor the finance documents also make no mention of other stuff either like climate control, automatic folding mirrors, infact they do no mention any features, only that it is a FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback, so I have refused to accept this as an excuse and an attempt to lay the blame for this mistake at my feet. I honestly thought I was purchasing a car with sat-nav, based on the information provided by them.   I am awaiting a call from them but they have so far today failed to get in touch so figure I would use this waiting time to ask some of the more experienced members about their thoughts on where I stand with this.   Am I in a position for example to ask that they fit sat-nav? If they ask for the car back and put me in a position with no car again how does this work out? Am I flogging a dead horse?   Any advice please would be very much appreciate.   Thanks all.
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Siggles

Siggles v Natwest ***SETTLED IN FULL***

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Hi,

 

I have started a claim for around £1200 from Nat West. I have already added up my charges, sent the prelimanary letter, received a reply from Stuart and then sent on my LBA by Special Delivery (thanks to the post girls at work) which apparently arrived at the head office on the 19th December. It was 14 days yesterday since the letter arrived but I have decided to give them until Monday / Tuesday because of all the bank holidays that occured between then and now. Is this wise?

 

I have also seen a user be successful by righting a chase up letter after the LBA explaining that it will be better to settle before going to court. Anyone else had any luck with this?

 

Thanks for the help and great website!! :D

 

Regards

 

Siggles

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Hi,

 

I have started a claim for around £1200 from Nat West. I have already added up my charges, sent the prelimanary letter, received a reply from Stuart and then sent on my LBA by Special Delivery (thanks to the post girls at work) which apparently arrived at the head office on the 19th December. It was 14 days yesterday since the letter arrived but I have decided to give them until Monday / Tuesday because of all the bank holidays that occured between then and now. Is this wise?

 

I have also seen a user be successful by righting a chase up letter after the LBA explaining that it will be better to settle before going to court. Anyone else had any luck with this?

 

Thanks for the help and great website!! :D

 

Regards

 

Siggles

 

Hi

 

Personally I would stick to the timescale's set - Regardless...

I wouldnt send a chase up letter either.

Go straight to file your claim.

 

HTH

Emma

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Agree with emma, they didn't dilly dally when applying charges to your account so why give them any time? File your claim and get your money plus interest.


Ex CAG helper ^_^

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As already stated, why try and push them into settling early, you've already given them plenty of opportunity to settle and they havn't. Nat West are a hard bunch to crack but you will get there in the end. Proceeding to the timescales means you'll be entitled to the 8% interest under section 69.


IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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NatWest's strategy indicates there is no incentive for them to settle early. There are a sufficient number of claimants who do not pursue the claim to the conclusion, therefore from a purely financial point of view the present tactics are effective. Maybe not ethical, or moral, but effective.


My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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Good news for everyone!!!! :D I have had an offer of full and final settlement before even needing to go to court. £1,149.50!!

 

It was 14 days yesterday since Nat West received my LBA letter by Special delivery. I reworded the LBA letter slightly to say that I would like to resolve this issue before the need to go to court, that I would persue it all the way, etc so of course I would reccomend this course of action to others who have not got as far as the LBA.

 

Thankfully today I held back from going online to fill out the court claim because I had still not heard from natwest and had a inkling that I would hear from them with good or bad news, because of a delay in the post. The letter was dated 29th Dec. The letter says I have to write back and sign a statement to say I accept within a month. Of course they do not accept liability, etc.

 

Thanks for a great website and all the help. I will make a donation when I receive the money. Please put this in settled forum!!!

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Guest NATTIE

Congratulations and Happy New Year!

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Could a moderator move this to successess forum? :D

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Congratulations Siggles, I will notify a mod for you!!


IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Well Done

 

Reading this has given me hope with my claim.

 

Enjoy!!!


:-x Kennsignton Mortage Company

:-x GE Captial

:-x Welcome Car Finance

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