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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Siggles v Natwest ***SETTLED IN FULL***


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Hi,

 

I have started a claim for around £1200 from Nat West. I have already added up my charges, sent the prelimanary letter, received a reply from Stuart and then sent on my LBA by Special Delivery (thanks to the post girls at work) which apparently arrived at the head office on the 19th December. It was 14 days yesterday since the letter arrived but I have decided to give them until Monday / Tuesday because of all the bank holidays that occured between then and now. Is this wise?

 

I have also seen a user be successful by righting a chase up letter after the LBA explaining that it will be better to settle before going to court. Anyone else had any luck with this?

 

Thanks for the help and great website!! :D

 

Regards

 

Siggles

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Hi,

 

I have started a claim for around £1200 from Nat West. I have already added up my charges, sent the prelimanary letter, received a reply from Stuart and then sent on my LBA by Special Delivery (thanks to the post girls at work) which apparently arrived at the head office on the 19th December. It was 14 days yesterday since the letter arrived but I have decided to give them until Monday / Tuesday because of all the bank holidays that occured between then and now. Is this wise?

 

I have also seen a user be successful by righting a chase up letter after the LBA explaining that it will be better to settle before going to court. Anyone else had any luck with this?

 

Thanks for the help and great website!! :D

 

Regards

 

Siggles

 

Hi

 

Personally I would stick to the timescale's set - Regardless...

I wouldnt send a chase up letter either.

Go straight to file your claim.

 

HTH

Emma

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As already stated, why try and push them into settling early, you've already given them plenty of opportunity to settle and they havn't. Nat West are a hard bunch to crack but you will get there in the end. Proceeding to the timescales means you'll be entitled to the 8% interest under section 69.

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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NatWest's strategy indicates there is no incentive for them to settle early. There are a sufficient number of claimants who do not pursue the claim to the conclusion, therefore from a purely financial point of view the present tactics are effective. Maybe not ethical, or moral, but effective.

My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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Good news for everyone!!!! :D I have had an offer of full and final settlement before even needing to go to court. £1,149.50!!

 

It was 14 days yesterday since Nat West received my LBA letter by Special delivery. I reworded the LBA letter slightly to say that I would like to resolve this issue before the need to go to court, that I would persue it all the way, etc so of course I would reccomend this course of action to others who have not got as far as the LBA.

 

Thankfully today I held back from going online to fill out the court claim because I had still not heard from natwest and had a inkling that I would hear from them with good or bad news, because of a delay in the post. The letter was dated 29th Dec. The letter says I have to write back and sign a statement to say I accept within a month. Of course they do not accept liability, etc.

 

Thanks for a great website and all the help. I will make a donation when I receive the money. Please put this in settled forum!!!

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Congratulations Siggles, I will notify a mod for you!!

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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