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Thecornflake vs Natwest finally **WON**

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I am now having to do my claim for Natwest due to the horrific state of my account. This is the big one. I'm estimating at least 8-10k in charges (that's not including over £800 so far this month) plus a loan they forced me to take out in a classic example of irresponsible lending breaking pretty much every rule in the book. I plan to claim contractual interest as well of course.

 

Based on some of their behaviour I'm also investigating whether any criminal offenses have been comitted.

 

As this is Natwest I am more than willing to test any speculated legal points that haven't been used a lot yet, as I intend to throw everything I can at them. I'm not fussed about the small claims limit - I'm hapy to go to court whether it be small claims or fast track. In fact I want to push them as far as I can towards court to see how far they will go.

 

Yes I do have a parachute account before you ask - I'm fully expecting them to close the account after I'm through with them.

 

I'll also read the other Natwest threads to get a good idea of what to expect.

 

DPA request will go off in the next few days when the cheque from my MBNA claim clears.

 

I'm working on my prelim letter which will be based on the one here so I'll post it for comments when it's done.


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Guest NATTIE

The cornflake when prelim goes in it goes to Customer Relations Unit Borehamwood who deal with all charges related letters NOT the branch.

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Thanks NWSM.

 

DPA sent today. Also a letter stating the account is now in dispute as the claim amount will be far more than the overdraft. I have changed my salary to go into a separate account (not related to NW or RBS).

 

The game is afoot, as they say.


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Statements turned up today... going back to 2002. Do they send them in separate sets or do I need to chase them up for the rest?

 

I'm looking forward to totalling these up...:D


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Statements turned up today... going back to 2002. Do they send them in separate sets or do I need to chase them up for the rest?

 

I'm looking forward to totalling these up...:D

 

 

Hi,

 

I ordered back-dated statements last night via the telephone, and the representative did advise me mine would arrive in two batches. 2000-2002, and 2002-present consecutively.

 

Hope that helps, and Good Luck

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Thanks.

 

Actually I remember reading somewhere that they hold statements before 2002 on a separate system so that's probably why.


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Got a letter today confirming DPA request and that all information will be sent. Very nicely worded, which took me by surprise.

 

Went through the statements today (pre 2002 not yet received). Took a while. Total around £3800 estimated around the fact I haven't taken out the ones including adv gold fees. The estimate is after the fees are removed. It doeasn't include compounded contractual interest at...what did they raise their rate to recently?:D

 

The total for one month was £697.

 

The rest from before 2002 still to be added.

 

I'm looking forward to this one. Several months on here waiting for this. Account in dispute. A case for theft/fraud and irresponsible lending which will be handled separately as it involves criminal offences.


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Got a letter today confirming Data Protection Act request and that all information will be sent. Very nicely worded, which took me by surprise.

 

Went through the statements today (pre 2002 not yet received). Took a while. Total around £3800 estimated around the fact I haven't taken out the ones including adv gold fees. The estimate is after the fees are removed. It doeasn't include compounded contractual interest at...what did they raise their rate to recently?:D

 

The total for one month was £697.

 

The rest from before 2002 still to be added.

 

I'm looking forward to this one. Several months on here waiting for this. Account in dispute. A case for theft/fraud and irresponsible lending which will be handled separately as it involves criminal offences.

 

Sounds pretty impressive Cornflake - you look as though you've got the bit firmly between your teeth.

 

Am interested in the contractual interest part.. don't understand that yet - but thats more reading for me.

 

Good luck!!!

 

*adds thread to the ever-lengthening list to follow* :D

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This week I have been mostly writing my prelim letter. The bit in italics I'm unsure about, so I need to check this out further before I put it in. I also need to double-check their unauthorised borrowing rate.

 

Many thanks to Mcuth, as this is basically his letter amended slightly, and any others who have advised on the points included.

 

My request

 

I am writing to ask you to refund the charges which you have levied from the above account since inception. I now understand that the regime of fees which you have applied to my account in relation to card misuse, cheque/direct debit/standing order refusal, referral fees and so forth are unlawful at Common Law, Statute and recent consumer regulations. If you say that they are not, please demonstrate this by letting me have a full breakdown of the costs to which you have been put by as a result of my breaches of contract, in order to reassure me that your penalties really do reflect your costs.

 

I am of the view that your charges represent a penalty and are therefore unrecoverable at Common Law. In the Scottish case of Castaneda and Others v. Clydebank Engineering and Shipbuilding Co., Ltd. (1904) 12 SLT 498; the House of Lords held that a contractual party can only recover damages for actual or liquidated losses incurred from a breach of contract. This is also the position in English law: Wilson v Love [1896]; Dunlop Pneumatic Tyre Co Ltd v New Garage and Motor Co Ltd [1915] AC 79; Ford Motor Co v Armstrong [1915]; Bridge v Campbell Discount Co. Ltd [1962]; Murray v Leisureplay [2004].

 

Your charges do not reflect any actual loss; instead they appear to represent a lucrative profit-making scheme. In particular, charges were applied after I entered into transactions without sufficient funds in my account. The actual loss is the cost of automatically sending me a computer generated letter which I would respectfully submit is valued at no more than 50 pence.

 

UK banks have recently given evidence to the House of Commons Treasury Committee on how bank charges are calculated: "The costs are going to pay for all the people we have who pursue debt, collect debt, speak to customers and chase payments. The way these charges are arrived at is by taking these total costs and making some assumptions about the volume that is going to come through to arrive at the individual charges" (2nd report, 25 January 2005, paragraph 50).

 

Accordingly, the charges applied to my account are not a reasonable pre-estimate of your loss in relation to my account. No-one has had to look at my account or telephone me. No one has had to collect anything. Your charges would appear to represent a device to recover global losses (for example, loan defaulters, bad debt write off, including commercial lending in, and outwith, the UK).

On a separate note, your charges appear to represent an unfair term of contract which is contrary to the Unfair Terms in Consumer Contracts Regulations 1999 (SI. 1999/2083). My account fall within the scope of Regulation 5 of the Unfair Terms in Consumer Contracts Regulations 1999 as I am a consumer. Your charges constitute an unfair penalty under reference to paragraph 1(e) of schedule 2 of the said regulations:

 

Indicative and non-exhaustive list of terms which may be regarded as unfair - 1. Terms which have the

object of effect of - (e) requiring any consumer who fails his obligation to pay a disproportionately high sum in compensation’.

 

In an investigation by the BBC Money programme shown at 10pm on Tuesday 12 December, the BBC set up a commission and asked them to take account of all the expenses they thought banks might face in dealing with customers' defaults and come up with the highest costs they believed banks could reasonably justify.

 

The commission began work in October 2006 and met in London a month later to reach a final conclusion. The commission was established by the programme after all the major banks had declined its invitation to say roughly what it cost them to deal with customers' defaults. The Money Programme study into bank costs was undertaken by a three-person commission comprising two top business academics, Professor Philip Molyneux of the University of Wales, Bangor, and Professor John Struthers of the University of Paisley, together with an experienced banking practitioner, Ian Jarritt, formerly a senior executive with NatWest.

 

They reached the conclusion that the highest possible cost for returned direct debits or unauthorised overdrafts would be £2.50 and for bounced cheques this could be £4.50. These figures are of course far below your charges for these incidents.

0n 26 July 2005, the OFT stated that 'a charge is likely to be disproportionately high if it is more than a court would be likely to award if the lender sued the cardholder for breach of contract'. Because your charges include a large profit margin, in addition to actual loss, they are unrecoverable as an unfair term in contract. I believe that your charges require me to pay a disproportionately high sum in compensation for incurring transactions which were ultimately declined by an automated computer system. In addition, it is unfair to require me to subsidise your global debt recovery costs and debt write-off.

 

I also believe that these charges constitue unreasonable indemnities under section 4 of the Unfair Contract Terms Act 1977 (as amended) as this section states that a person dealing as consumer cannot by reference to any contract term be made to indemnify another person (whether a party to the contract or not) in respect of liability that may be incurred by the other for negligence or breach of contract, except in so far as the contract term satisfies the requirement of reasonableness.

Your responsibilities

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary. I consider that your repeated representations that your charges are fair and reasonable are deceptive and that they have deceived me into agreeing to pay them. Your concealment of the true nature of your charges has prevented me from asserting my Right until now.

 

What I require

 

I calculate that, as at today’s date, you have taken a total of £3,954 in charges. In addition, I also claim Contractual Interest (compounded) under the principle of mutuality and reciprocity in our contract.

 

As you have taken unlawful charges from my account, this constitutes unauthorised borrowing – thus, the rate of Contractual Interest used is the bank’s unauthorised borrowing rate. The standard rate of unauthorised borrowing set by Natwest is 29.84%, therefore this rate is added to the above amounts and the breakdown is shown on the enclosed schedule. I calculate the Contractual Interest element (to the date of this letter) at £2,223.09.

 

 

The grand total of the above is £6,177.09 and I enclose 2 schedules showing the charges & contractual interest which I am claiming.

 

I request that you refund this amount in full, payable by cheque directly to me. I will accept a sum equal to the current overdraft on my account to be paid into the account in order to clear the overdraft and the remaining amount paid by cheque directly to myself.

Targets to resolve this matter

I hope that you will enter into a sincere dialogue with me about this matter and write on the assumption that you will prefer to do this rather than merely respond with standard letters and leaflets.

You have 10 working days, from receipt of this letter (i.e. by XXXXXXX), to reply unconditionally accepting my request in principle and letting me know a date by which I will receive payment.

 

If you do not respond, or do not respond positively, within this time period, I shall send you a letter before action allowing a further 10 working days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments. After that will be no further communication from myself and I shall issue a County Court claim at the expiry of the second deadline.

 

I would also like to draw your attention to a statement made to the BBC Money Porgramme mentioned above by Walter Merricks, the Chief Financial Ombudsman. Mr merricks said that he will no longer entertain banks' offers of partial settlements of customers' claims. Mr Merricks said banks should now pay customers' claims in full or explain why their charges are legal. Failure to follow these guidelines will result in a complaint being made against you to the the Financial Ombudsman.

 

I look forward to hearing from you by return.

 

Yours faithfully,

 

The Cornflake.

  • Haha 1

If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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This week I have been mostly writing my prelim letter. The bit in italics I'm unsure about, so I need to check this out further before I put it in. I also need to double-check their unauthorised borrowing rate.

 

Many thanks to Mcuth, as this is basically his letter amended slightly, and any others who have advised on the points included.

 

 

[/font]

 

Very nice! Quite similar to what I've managed to throw together apart from actual case quotings. I used the rate available on their website of 29.69% also, and highlighted the amounts in the same way...Thought I was probably writing rubbish, but am now a bit more confident I have actually taken in some of the info I've been reading for the past fortnight!

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I'm pretty sure I didn't have any charges pre-2002 so I'm thinking about sending this in the next couple of days rather than waiting for the missing statements.

 

I also plan to do a similar thing that Seminole did with his claim against Abbey, if it gets to court stage I will let them know I intend to seek allocation to fast track and full disclosure if they intend to defend the claim.


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Good luck with your claim - as I am sure you realise from reading other threads, they will procrastinate as much as possible but you will get there in the end :)

 

Loz


I hate Alliance + Leicester

BT: No longer a customer :)

HSBC: £1222 refunded 28/5/06; Second claim of £737-24 refunded 9/11/06; PPI + interest on personal loan refunded 27/7/08

MBNA: £100 refunded on first claim of £112; £208 refunded on second claim for £108 24/9/07; PPI £256-28 refunded 8/4/08

NatWest: £1581-71 refunded 16/12/06; personal loan CCA agreement not provided

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my prelim letter.

That's a damn fine letter, Sir (or Madam). :D :D I wish I'd sent that for my claim.

 

If I was the Customer Relations Manager, on receiving that, I'd send round the whole staff to your house with the money, (in cash) and I'd make sure they gave you a hearty round of applause.

 

Cracking stuff, indeed!

 

Good luck with the claim.

 

OB


Please read the Stickies and FAQs. Your question may have been answered already.

 

Old Bear vs. NatWest - won after first letter £600

Mrs Bear vs. Studio - won after first letter £360

Old Bear vs. Abbey - won after first letter - only £50, but it's the principle

Old Bear vs. Black Horse - £117 of charges wiped off 2 loans, but more WILL follow

Mrs Bear vs. Index (Littlewoods) - SAR sent - 2/2/2007

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hi thecornflake,

 

So as not to rain on your parade, as that is a mighty fine letter, it will no doubt fall on deaf ears. All you'll get for all your effort is a std letter full of the normal amount of dribble, but hey-ho, you go for it.:D

 

Good luck.


:DSUCCESSESS:D

NATWEST01&02 won over 4k

See how

http://www.consumeractiongroup.co.uk/forum/natwest-successes/31683-muggins73-natwest.html

 

:)CURRENT CLAIMS:)

HALIFAX03

19-SEPT-07 APPLICATION TO HAVE STAY LIFTED

02-OCT-07 APPLICATION REFUSED

LLOYDS TSB04

10-MAY-07 LBA

 

ABBEY05

19-SEPT-07 LBA

 

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hi thecornflake,

 

So as not to rain on your parade, as that is a mighty fine letter, it will no doubt fall on deaf ears. All you'll get for all your effort is a std letter full of the normal amount of dribble, but hey-ho, you go for it.:D

 

Good luck.

 

Thanks for the comments. OldBear, I am indeed Sir Cornflake.

 

I have no doubts that the letter will be chucked in the same pile as the rest, but I want to make sure I've mentioned the additional points at this early stage so that in the event of a court case I can prove I made them clear from the beginning.


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Absolutely crystal, there'll be no arguing on that fact:D


:DSUCCESSESS:D

NATWEST01&02 won over 4k

See how

http://www.consumeractiongroup.co.uk/forum/natwest-successes/31683-muggins73-natwest.html

 

:)CURRENT CLAIMS:)

HALIFAX03

19-SEPT-07 APPLICATION TO HAVE STAY LIFTED

02-OCT-07 APPLICATION REFUSED

LLOYDS TSB04

10-MAY-07 LBA

 

ABBEY05

19-SEPT-07 LBA

 

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I've removed the par tin italics as no-one has confirmed about it yet. I also amended the part near the beginning as it says

The actual loss is the cost of automatically sending me a computer generated letter which I would respectfully submit is valued at no more than 50 pence.

but later on i am quoting the BBC Money Programme results of £2.50 and £4.50 so this is a bit of a contradiction.

 

It will be sent by recorded delivery tomorrow.

 

meanwhile they have started calling me at 7:30 in the morning to speak to me about my account. i tell them it's in dispute and they go 'oh, ok' and put the phone down.


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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It's rather upsetting, well I used to think so, anyway.

Have they started bothering you on a Saturday morning, yet? I just happened to mention to them how we are unable to get to our money on a Saturday however, they are more than happy to harrass us by phone!!! I was promptly advised that 'the Collections dept is open 7 days a week 350 days a year (excluding BHols) from 08:00 - 18:00 hrs'. Buggers!!!

Have you thought about sending them the letter regarding harrassment? I also added a part in there reminding them that they were unable to take any action against me whilst the account(s) were in dispute, giving them full details of my claim ungainst unlawful charging. It worked a treat for for me, the calls have stopped, and they even apologised:)


:DSUCCESSESS:D

NATWEST01&02 won over 4k

See how

http://www.consumeractiongroup.co.uk/forum/natwest-successes/31683-muggins73-natwest.html

 

:)CURRENT CLAIMS:)

HALIFAX03

19-SEPT-07 APPLICATION TO HAVE STAY LIFTED

02-OCT-07 APPLICATION REFUSED

LLOYDS TSB04

10-MAY-07 LBA

 

ABBEY05

19-SEPT-07 LBA

 

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Hi Cornflake,

 

I'm just finishing my spreadsheet (again) then will completed my drafted prelim (will put it in my thread in a while if you want to see - although its nothing special!)

 

I've included all on the one schedule, contractual & charges, though. Hope this isn't wrong.

 

I too, will be sending via signed for tomorrow - I think I'm ready now :)

 

Still watching your thread, will be interested how you get on!

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Hi Cornflake,

 

I'm just finishing my spreadsheet (again) then will completed my drafted prelim (will put it in my thread in a while if you want to see - although its nothing special!)

 

I've included all on the one schedule, contractual & charges, though. Hope this isn't wrong.

 

I too, will be sending via signed for tomorrow - I think I'm ready now :)

 

Still watching your thread, will be interested how you get on!

 

Make sure the prelim correctly says what you are including, if you are doing it all on one schedule, so that it is correct.

 

If you want me to have a look post or PM it.

 

That's two of us off to the post office this morning!


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Received offer today. £3902, which is less than just the charges (£3954 on the original claim, now up to £4268 with additional charges since the prelim, not including contractual interest of course).

 

I'm not sure how they've arrived at this figure, £52 less than the charges amount?

 

Letter states charges are for a service bla bla. For example -

 

Whilst many of our services are provided without a corresponding charge, we do make charges when customers, by their actions, request an increase to or the creation of an overdraft in excess of their previously agreed limit.

 

By reviewing such requests we provide an additional service to customers, in many instances allowing items to be paid either by creating or increasing an overdraft. These charges can be avoided entirely by arranging suitable borrowing facilities in advance.

 

I'm sure borrowing more money from them is a great course of action. Except when they refuse to increase your overdraft limit of course.:rolleyes:

 

There is an invitation to call to discuss the offer. Which I shall do, as my claim if it gets to court will go further than simple charges. It will be carefully structured to avoid the possibility of them being able to settle as much as possible, so once it's done there will hopefully be no getting out of it for them. I will be going for at last fast track as well. Not to mention the possible fraud, but that's another story.

 

Will keep you posted...


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Cornflake,

Halfway there i think and well done. Did you see Cankster's thread on how he handled the contractual interest on his claim ?

.http://www.consumeractiongroup.co.uk/forum/natwest-bank/67250-court-thursday-contractrual-2.html


A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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I haven't read that thread yet, I'll go and have a look.

 

To be honest I may need to accept a refund without interest if it means not going to court due to my current situation which isn't great. I do however have the other things I mentioned to follow up on, and these are the things I'm really after because they are cases in which I think the bank has been much more irresponsible than just unlawful charging. Plus the recent media coverage is probably going to cause no end of extra strain and delays on the court system in the next couple of months.

 

My phone call didn't go terribly well due to only getting through to some woman who although aware of the charges situation wasn't that helpful or bright either. She did say i could add additional charges to the acceptance form and send it back if i wanted to do it that way, and arranged a call back in the next 48 hours so I could discuss it with someone.

 

I'll wait and see what happens with the call (if it happens) and then take it from there.


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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the cornflake,

The route of any case is entirely down to the individual concerned and your own particular circumstances you are in. Just be careful with whatever you have to sign for Nat West in your acceptance of their offer. They may well try to stop you making any further claims against them. Good luck.


A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Settled!

 

Sent back the settlement form with the new charges added on and received full payment the following Monday. This was for the total charges - £4216.


If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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