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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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pamandal V Barclays

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  • 3 weeks later...

Hi everyone....


I was hoping someone would be able to answer a couple of questions for me.. please.


My subject access request was recieved by barclays on 3rd January...(checked on royal mail website).


After reading around these threads other members who requested their statements at around the same time have recieved an acknowledgement letter, stating that statements were being sent within the next few weeks, some are even in reciept of their statements. Although I have heard nothing at all.


So I gave Barclays a ring this morning and they have nothing showing on their system for me. Do you think I should send a follow up letter?? I obviously want to get my statements as soon as I can so that I can proceed. Any advise???


Thanks Pam

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Decided to write a follow up letter as below, I will post it tomorrow. Hopefully this will suffice. I just did not want to be waiting for weeks, when they are saying that they are not aware of my request.



Dear Sir/Madam



Data Protection Act 1998

Subject Access Request




Regarding Account:- xxxxxxx Sortcode:- xxxxxxxx




I am writing to you to follow up my subject access request letter which is dated 1st January 2007 and was signed for on 3rd January 2007 by a member of Barclays staff. As I had not received an acknowledgement letter regarding my request, I telephoned Barclays today and was told that my request was not showing as having been received on your system.


I am therefore enclosing a copy of my original letter and proof of delivery, for your attention.


I look forward to receiving the information I have requested within 40 days of your receipt of my original request.


Yours faithfully,

Should do the trick!!!:-)

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  • 2 weeks later...

I recieved my statements today:)


and calculated that i've been charged just under 1,500 without interest over the last 4 years. So I will post my pre-lim letter and a schedule of charges on Monday.....here goes:eek:

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  • 3 weeks later...
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