Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • Hey, thank you very much again for your replies!   - We go to the branches and ask for business accounts, but as I give them my personal name they register them as sole trader accounts in their systems, regardless of my company name being on the agreement.  Suspended our services for high volume messaging -- that is not explicitly covered in terms and conditions Send us letters referencing wrong terms and conditions that we did not sign Terminate the contract and come with a random balance number. We argue unsuccessfully, but they don't follow up with the requested deadlock letter. Pass our account to Lowell in 2017 I pick the account back up when I notice it is affecting my credit file in 2020 I work on the case for about three weeks and file a complaint with CISAS I give Lowell my contract and they see it is my company's name on it so they pass it back to Vodafone Vodafone wants to settle my account quoting they should not charge me anything on the first place and they offer £250 as a compensation for distress. I mistakenly accept the offer because of confusing wording and thinking that the third party adjudicator was already involved in the case, although they would basically get involved on the later stage.  I make a complaint as per CISAS and try to reverse the settlement in the system and have third party adjudicator having a proper look into my case and hopefully reward me a much fairer compensation for all the damages.    I have made a SAR request with both Vodafone and Lowell so far, but still waiting for the Vodafone to send it.    I am now waiting for CISAS to respond, but because I am still upset how much damage this has caused me I am considering taking them to small claims court.  For that I am researching what are the acts I would have to reference in that case.   Obviously Consumer Rights Act 2015 and then Data Protection Act 2018 and perhaps some acts regarding entering into contractual agreements -- can you help with that maybe?        My main concern at the moment is to how to express claims well in a legal language, because £250 they offered feels just patronizing given that there has been everything clearly written in black and white, yet I have had to go though this damaging and humiliating experience. 
    • Cooling off periods do not apply to faulty items. The cooling off period relates to a distance purchase of an item which is of satisfactory quality. Where an item is faulty then it become subject to the rules under the Consumer Rights Act
    • I understand the cooling off period for online purchases, but this is a little different due to the item being collected/paid in person.    A used item was recently sold by auction on eBay. The seller inspected, paid with cash and collected the item in person.    The buyer is now claiming the item to be faulty.    If this transaction was completely remote and the item posted, I would absolutely expect the buyer to be entitled to a refund.    But as the transaction happened in person would the point of the money changing hands be when the contract is made? Therefore not giving the buyer any cooling off period?   I think this is the key information; Used item Paid in person Working when collected Private sale   Thanks!
    • This article has some useful information on how things are working during the Covid crisis.   https://www.theguardian.com/money/2020/jun/06/a-guide-to-probate-everything-you-need-to-know   HB
    • Insurers can't call it a claim if you didn't make a claim under the policy (so they can't, for example, use your call to reduce your NCB).   But many policies require you to report any damage to the insurer even if you don't make claim, and this is usually one of the questions asked when people are getting quotes through online sites. There is nothing to prevent an insurer increasing your premium if your car has been damaged even though you didn't make a claim. It feels unfair, but that's what's allowed. (Insurers' logic is that if you have had a small accident that you haven't claimed for you are statistically more likely to have another accident and next time it might be larger. I know that doesn't sound very logical when it's a tile falling off a roof, but "the computer says".)
  • Our picks

murrayloch

RBS - Snr Management say not to Respond to Claims

style="text-align:center;"> Please note that this topic has not had any new posts for the last 4903 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I made a call to RBS the other day to chase up my claim. It should really be in the hands of the courts by now, but due to funds over christmas, i've not processed it yet.

 

Anyway, i was informed by RBS Customer Relations that they have been instruacted by senior management to not deal with any claims new or existing until they decide the stance on the whole matter.

 

Anyone else had this response or is it a fob off?

 

I received mails from Tommy McLean and RossMcDonald at RBS before Christmas saying that it is unlikley i would hear a response within the begining of Jan. Personally I think they are just trying to get the workload down in their dept as they suggest to go the legal route as the claims then go to the Litigation Dept.

Share this post


Link to post
Share on other sites

I would not concern yourself with any RBS internal procedure and simply follow your own timetable, viz filing your claim or, if you have not done so yet, sending your LBA then filing your claim.


iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

Share this post


Link to post
Share on other sites

Thanks. I'm not concerned about goign to court....it has purely been an available funds issue for me......the real problem is the LBA deadline passed on 22nd Dec!

 

 

I need to try and find out cost of processing my court claim asap and get it underway.

Share this post


Link to post
Share on other sites
Thanks. I'm not concerned about goign to court....it has purely been an available funds issue for me......the real problem is the LBA deadline passed on 22nd Dec!

 

 

I need to try and find out cost of processing my court claim asap and get it underway.

 

 

 

Starting your claim

 

To issue a claim form where your claim is for money only and the amount is:

up to £300

£30

£300.01 - £500

£50

£500.01 - £1,000

£80

£1,000.01 - £5,000

£120

£5,000.01 - £15,000

£250

£15,000.01 - £50,000

£400

£50,000.01 - £100,000

£700

£100,000.01 - £150,000

£900

£150,000.01 - £200,000

£1,100

£200,000.01 - £250,000

£1,300

£250,000.01 - £300,000

£1,500

over £300,000 or for an unlimited amount

£1,700

To issue proceedings where your claim is for something

other than money

£150


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

Share this post


Link to post
Share on other sites

Thanks Livelylad.........is this same for Scotland?

Share this post


Link to post
Share on other sites
Thanks Livelylad.........is this same for Scotland?
No, it's different for Scotland. Read the guide in the Scotland forum. :)

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

Share this post


Link to post
Share on other sites

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

Share this post


Link to post
Share on other sites

If you are short of funds try filling a reission form. Then it is up to the court manager wether to wave the court fees. I went in yesterday, filed a form in detailing my incomings and outcomings and the fees were waivered.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...