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Can anyone help

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Ive sent the letter stateing how much the bank owe me, they have responded with a letter saying they are sorry Im unhappy, they are within their rights and if I want to take it futher I should write to the Customer Relations Manager. What letter should I send now & do I need to send it to the Customer Services Manager



Cheers anybody ; )

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Dave, welcome and pace it mate !

first have a look in our FAQ's and you'll get loads of answers in there, then just read as much as you can about other peoople's claim against first direct and the wins too, you'll be encouraged.

Good luck mate, you can do it !


1/6/06 request charges

16/6/06 received charges

18/6/06 first request for refund

3/7/06 "No" letter from bank

13/7/06 LBA

7/08/06 handed claim to court

10/8/06 court stamped as date of issue

24/8/06 deemed to be served

25/8/06 Sechiari filed acknowledgement of service

6/9/06 defence served

9/9/06 copy of defence and AQ received by me

25/9/06 deadline for AQ submission

25/9/06 call Sechiari confirm safe receipt of my AQ

26/9/06 received copy AQ from Sechiari

29/9/06 letter to SCM to say "you want 1 month to settle, so settle"

18/10/06 after "strained communications"and how !

verbal offer of full settlement with conditions

communications rejecting conditions from me

5/11/06 received letter offering settlement with conditions

7/11/06 sent fax rejecting conditions etc

14/11/06 unconditional settlement in bank and how !;)

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hi dave.

in the first letter you will have stated that you would like them to show you a full breakdown of their charges in order to reassure you their charges are fair.send the letter before action and just add a few lines stating that they have not assured you their charges are fair and give them a futher 14 days. after this time is up if they have not responded positively then move onto to the next stage.

you can send your letter to the crm but make sure you send it recorded so you can prove they received it.


good luck and stick with it



yb *won* full amount plus costs plus interest.

llyods tsb *won* full amount plus costs plus interest.



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Brilliant, thank you both very much. Fingers crossed ; )

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