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A&L Customer Service - or non-service

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I just wanted to say that I take my hat off to everyone who is dealing with A&L trying to reclaim charges.


I have recently opened an A&L account as a parachute account. I sent off a cheque on 13th December so that I would have money to pay my telephone bill. I checked on 20th December and it still had not cleared. I asked when it was going to clear and they told me they had just received it the previous day(!) and it would clear on 29th December. I consequently had my phone cut off because of this.


I then took £100 cash from my LTSB account and paid it in cash into my account at a post office. I asked if it would go straight into my account and was assured that it would. I then went home and tried to get my phone switched on again only to be told my card had been declined. I telephoned A&L and they told me that because I had used a payin slip as opposed to my card it would take 2 days to hit my account. I was absolutely livid and asked to speak to a manager.


A lovely lady (not!!!) called me back and to say she was rude would be an understatement. She told me I only had a "basic account" and I would just have to wait until the cheque cleared on Friday and the money went into my account on the Friday. I asked why post office staff were not trained in the various ways of paying in to A&L accounts and she said it was nothing to do with her.


She finished the call by saying if I wanted to complain I should go ahead but I wouldnt be getting any money until Friday.


By chance, the following day I checked my account (Thursday!) and the whole balance was available.


It seems to me that A&L have the worst customer services (closely followed by Toucan!) I have ever dealt with. I would urge everybody to reclaim everything they are entitled to. I am not easily intimidated but this woman made me feel 2 inches tall.


I will soon be claiming for A&L credit card charges so I am expecting the worst.


Well done to all who win. They dont deserve to have anybody's money.



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