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mey

Mey v Halifax

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Hi everbody

 

This is a great forum and after reading some of the threads I feel very positive about my claim.

 

I need some advice though. I have sent my first and second letter to my local Halifax. Was is a mistake? Should I resend the letters to :

 

CUSTOMER RELATIONS

HALIFAX PLC

PERMANENT BUILDINGS

COMMERCIAL STREET

HALIFAX

HX1 1BH

 

I have only had a response from the first letter saying that they will not be paying me back and that the fees were according to their terms and conditions. I posted the second letter before Christmas so I suppose I should give them a couple of extra working days to respond?

 

Any advise will be appreciated.

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mey it is best to send to head office, however you will prob get response saying reopened complaint and maybe a goodwill gesture too.

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Thanks. I think I will resend to head office. I've got a feeling that my local branch will just ignore my claim.

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