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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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Can I claim for this?


Zyrax
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Im aware I can claim for things like direct debits bouncing, however after looking at the list of charges I got back from Abbey, there are a few I dont know if I can claim for. Mainly

CLEARED TRANSACTION £20. Charge.

This appears 4/5 times and I dont know what It refers to. Can I claim?

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One final query. I am using the spreadsheet for the list of charges. However one thing I need clarification on. The interest. The interest rate is 8%. What I know about interest isnt worth knowing however because of this, my claim went from 500, to around £750. I dont want to overclaim. Is that right?

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Can't say without knowing the dates of each charge. For example, if the charges were all in 2006, £250 is too much; but if they are from 1985-1995, then £250 will be too little. If you tell me the total and the period of the charges you are claiming I'll give you a ballpark figure (take about 5 mins). If it's close, you can relax, you'll have done it right. If it's very different, you'll need to get further help. Regards, Mad Nick

Abbey £8370 settled 17 Apr 07

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Zyrax, I got £124.55 @ 8% Statutory interest and £307.62 @ 16.9% contractual interest (Abbey's authorised overdraft rate which I've been using in my claim). Regards, Mad Nick

 

Later thoughts

  • I assume your original £250 was a red herring and should have said £122 as per your s/sheet.
  • The difference to my £124.55 is small, but it isn't just down to different dates of us doing the calculations. I get slightly higher interest for your older charges and slightly lower for your later charges. Up to you if you want to pursue it, but I'd need to know what formula you spreadsheet is using. In the big picture (ie Abbey will be looking to settle out of court) it probably doesn't matter.

Abbey £8370 settled 17 Apr 07

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Thanks for that. One final question which Im sorry if it has been asked alot.

Is there a chance abbey will take me up on my offer on taking them to court? Or do they ALWAYS settle?

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Thanks. One final issue. On the Introduction to bank charges guide, it states:

Do NOT include the 8% interest on the schedule yet - you only include this if you have to go to court.

 

Yet in the template letter it states:

I calculate that you have taken £XXXXX plus £XXX which you have charged me in overdraft interest for the sum which you have taken. Total £XXXXX .

 

So Im confused as to which to leave in/out.At the moment my letter contains the interest but the charges sheet does not.

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Thanks. One final issue. On the Introduction to bank charges guide, it states:

Do NOT include the 8% interest on the schedule yet - you only include this if you have to go to court.

 

Yet in the template letter it states:

I calculate that you have taken £XXXXX plus £XXX which you have charged me in overdraft interest for the sum which you have taken. Total £XXXXX .

 

So Im confused as to which to leave in/out.At the moment my letter contains the interest but the charges sheet does not.

 

Hi from what I have read of your thread you are not claiming the overdraft interest so omit this from the claim and just ask for the charges. Unless you are claiming the contractual rate then this needs to be included on the prelim approach. Hope this helps

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Thanks. Ill omit the interest. Shame, it did add an extra 100.

 

 

Have you got £100 worth of overdraft interest that is a direct result of charges? remember you can only claim for the amount of interest that is directly due to a charge.

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