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razzthekatt

early loan settlement

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I recently took out a loan spread over 3 years with FirstDirect.

When I took the loan out I was assured that I would be able to repay it early which was my intention as I was expecting some money.

 

However earlier in December I phoned FirstDirect to settle the loan only to be told that this would not be possible as it was not their policy.

I therefore used the money to pay off money on a 0% credit card.

 

Earlier today I revisted the paperwork for the loan which categorically states early resettlement is possible.

 

I phoned FD who confirmed this was the case.

What recourse if any do I have ? As as far as I am concerned I was wrongly advised.

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Hello,

 

I am 99% sure that FD record all their calls, so they should have evidence of what you were told.

 

I have had a Personal Loan with FD in the past, and I did redeem it early with no penalties...

 

Jeremy

 

Jeremy


Jeremy

 

Computer Problems? Give me a shout...

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