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    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
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BT - time before disconnection?


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Three and a half weeks. Sounds about right.

Why, how much time do you want.

 

Normally it is not a complete disconnection, just restricted to incoming and emergency services, only. Complete disconnection comes a few weeks later.

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I experienced similar a few months ago. Whilst I don't object to the timescale, I got no advance notice because I paid by direct debit. They restricted my service on a Saturday evening, and couldn't resolve matters until Monday morning. Whilst their reconnection charges are not high, I was concerned that they refused to give me a breakdown of their charges, despite 3 members of staff telling me they were a penalty charge,

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Challenge the penalty. They can remove service and reprovide with a few keystrokes, and someone calculated the cost to be around £4.80. It doe help if you pay on time, but if it was the first time this happened, they are usually reasonable in making your first reconnection at no cost as a goodwill gesture.

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You were lucky to get 3 and a half weeks. Mercury telecom restricted my line 3 days after a direct debit bounced without so much as a word from them. Then 2 weeks later they barred incoming calls as well. Again without word from them. Then added over £80 of penalty charges for an outstanding balance of £19.20 and are now taking me to court for £117.87 plus costs

 

Course I'm now trying to wipe the smile off their face by counterclaiming for breach of contract for failing to contact me prior to disconnection as they say in their welcoming letter and as as there was no provision for disconnection or penalty charges in the terms and conditions on their website on 23rd October 2006

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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hi

i used to work for bt (in business ) and it is unusual for them to cut you off or restrict services after 3 weeks youd normally get a reminder letter at that point

from a personel point i can understand how somone may find that cant pay and during my time away from work (after a bad car accident ) it was about 3 months before they restricted my line and about 6 before they cut me off

i my experience of working there its usually the newer smaller companies that take such action in such little time due to not being able to cope with payment being late

 

i hope this helps

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