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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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rillian v RBS ***settled***


rillian
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Hi all,

 

I had a look but couldn't find an occurrence of this on the forum. Here's my story:

 

I wrote 'letter 1' which asks for 6 years worth of statements, which they responded to asking for £5 for the effort. Two weeks later I get the package through the door (along with an apology from Royal Mail as the package was torn to threads and a few pages missing). I created a spreadsheet of charges over the period of statements which amounted to £1'300, wrote 'letter 2' asking for the money back. Two weeks later they responded with a letter saying they believe their charges to be fair and I would not be being refunded. I then wrote 'letter 3' stating court action. This was back in October and since then I have had no contact back from them. Having intended to use the Small Claims website if they hadn't responded by Christmas, I decided it was time yesterday. Unbeknownst to me I didn't know that because I live in London but my bank address is Scotland I cannot use the Small Claims Court online as both addresses need to be within England or Wales.

 

So, my question today is where do I go now? I have all the info and dates regarding the charges and I have the names of the respondants as well as the addresses. Where do I take it now? £1'000 is a lot of money, and if it lawfully belongs to me I'd like it back!

 

Any help would be much appreciated!

 

Rillian

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I'm assuming that as you are posting in this forum your bank is either RBoS or HBoS?

 

Does it have a branch near you? Do you use it?

 

According to form N1A 'Notes for claimant on completing a claim form' (N1)

 

When suing or being sued as:-

 

a company registered in England and Wales or a Limited Liability Partnership

 

......You must provide an address, including postcode which is either the company's registered office or any place of business in England and Wales that has a real or the most, connection with the claim e.g. a shop where goods were bought

 

If there are issues here that I am missing, I'm sure somebody with a lot more knowledge than me will be along sometime soon to give you more pointers

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I'm assuming that as you are posting in this forum your bank is either RBoS or HBoS?

Think the clue is in the heading :p:D:p

 

Just a thought.....any particular reason why you can't simply change your branch to the local if only as a temporary measure? You could change it back after your claim.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I guess since living in London I have used the Oxford Circus branch moreso than my old branch in Scotland. How do you 'change' your local branch? I thought I'd have to use the Scottish address as that is the place I opened the account.

 

Just to clarify, is it possible for me to simply use the Oxford Circus branch address as this has been my local branch for almost 6 years?

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Errrrrr.....that I don't know.

 

As for changing your local branch I THINK that you can simply ring up Oxford Circus and ask them to change it - I have done that with banks in the past.

 

Might be worth enquiring if you can do that then use this address. One thing I would suggest you do is find a mod or a more expert person who hangs round the RBS forums and pm them a link to your thread to see if they can help answer your question. Should be able to find someone by looking through some of the larger threads.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Can't delete this post :confused:

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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FYI, I used the Litigation address and put in a claim through the Small Claims website last night. I also claimed for interest missing over the past 6 years along with daily interest until the issue was resolved (although I realise now I miscalculated the daily interest, telling them they owe me £18 per day when it's more like £1.48!).

 

Again, will let you all know how it goes. Claim should be started officially as of 10am this morning (3rd jan 07).

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Well, I got the first letter from the Claims court two days after applying online which verified my claim, and a day later I got a copy of The Royal Bank of Scotland acknowledgement... they intend to defend all the way!!

 

Has anyone been in this position before with Small Claims, where RBS have defended against your claim? I kinda thought they way it worked was that they'd call me to drop the case, but that doesn't seem to be happening!

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Well, I got the first letter from the Claims court two days after applying online which verified my claim, and a day later I got a copy of The Royal Bank of Scotland acknowledgement... they intend to defend all the way!!

 

Has anyone been in this position before with Small Claims, where RBS have defended against your claim? I kinda thought they way it worked was that they'd call me to drop the case, but that doesn't seem to be happening!

 

 

Hi they will say that they are going to defend . They always do, they are just testing your nerve. Stick to your guns they will pay in the end. RBS have never been to court they always settle. I won almost £2k from them.

 

Read this thread all the information you need regarding their tactics and your response are contained within.

http://www.consumeractiongroup.co.uk/forum/rbs-bos-successes/11509-bigcol45-rbos-hes-done.html?highlight=bigcol

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  • 1 month later...

Well done.

Presumably the bank ?

Can you confirm who informed you...was it the bank or Cobbetts ?

Have ammended your thread title and moved to successes.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I can confirm it was a letter from RBS Litigation (from the same address I was supplied with). They sent me a cheque and said they still believe it is fair charges, but would pay the cheque into my account if the case was dropped.

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