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    • The problem with these small debt amounts is that they can hang around like a bad smell. Every now and again you will start to receive letters followed by phone calls. Then it will go quiet and you will have another debt company chasing you. This could go on for many years.   Ignore DCBL as advised.   Send a complaint letter to ELE/Engie, asking why they have asked DCBL to chase a debt, when ELE have never sent any such bill to you. Then explain that you received a final bill relating to address xxxx and you paid it. If somehow there had been a billing error, ELE were advised of your new address, so they should have written to you at the new address.        
    • Of course it could be the same company trading under variations of the same name in order to dilute their bad reputation. In terms of the money you paid, section 15 of the Supply of Goods and Services Act says that where a price for services has not been agreed then a reasonable price will be implied. I gather from what you have told us that they give you the price in advance and you agreed. I'm afraid that on this point, you would be bound to pay the price because contract law does not help people to make good bargains. It simply requires the people stick by the bargains they have made. On the other hand, if they undertook to do a certain job of work and to achieve a certain result – and that result wasn't achieved then you certainly have an action against them. The problem is that a company like this may be difficult to get hold of unless they have got a very clear office or workplace and some assets. The second problem is that you would probably be required to have given plumbforce the opportunity to come back and try again – and unfortunately you didn't do that. This means you tried to make a claim against them, they would probably argue that these plumbing problems they always take one or two goes to fix and that a reasonable person would give them an opportunity to sort it out before going elsewhere. I'm sure you're absolutely right and these people are completely overpriced – and it seems that they have done a bad job – and of course the reviews don't do them any favours. However, I think you're going have difficulty getting your money back on this – although if you want to try, will be very happy to help you – but I'm sure that it will go to a small claim in the County Court. Of course this would be an interesting exercise for you if you have the energy. It's quite simple – but of course you do risk your claim fee and your hearing fee if you lose. I can imagine that if you produced evidence of their reputation and what has happened in court that the judge will be disposed to find in your favour regardless of the arguments which I have suggested that they might put forward. The final risk could be that they would say that you are only entitled to recover the cost of the second plumber required to finish the job that you had paid Plumbforce for. In other words about a hundred quid. It's not a bad argument – I don't know if it is a winning argument – and as I probably wouldn't bother to be represented, they might not think of it for themselves. However, I'm just letting you know of all the possibilities in this problem. Of course I think one of the lessons view is to make sure that you get at least two quotes for everything – even if it seems to be an emergency. When your new home, it's worth making sure that you gather a list of reliable support services – either from your experience or from the experience of neighbours who will already have been through it. That way you can be reasonably certain that if you have any other problems with heating or lighting or water – et cetera, you will have one or two numbers to hand that you can call on with a certain amount of confidence.
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wotnext

Reclaiming charges from catalogue accounts?

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Can you reclaim charges levied on any accounts you had with catalogues?

 

And on a similar subject - I had an account with Next. Their charges sent my account deficit through the roof. Then they took it to court and now I have a CCJ against my name. Can I reclaim the charges for this even though they have already taken me to court?

 

Advice welcome!

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Yes. It works in the same way as for banks

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Thank you. I'll add them to my ever-increasing list then. ;):D

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Good luck and keep us posted.

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One more thing, if the charges you are claiming back are more than the debt then there was no debt to take you to court in the first place. You can then look at claiming the court charges back and compensation and having the judgement removed.

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Can you reclaim charges levied on any accounts you had with catalogues?

 

And on a similar subject - I had an account with Next. Their charges sent my account deficit through the roof. Then they took it to court and now I have a CCJ against my name. Can I reclaim the charges for this even though they have already taken me to court?

 

Advice welcome!

You could explore having the judgment set aside


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Hello there :)

I had several charges made on my account by 'Studio'. This is the letter I sent: I used the same advise as given for claiming back bank charges -

 

dear 'Studio',

 

Regarding my recent statement which shows my account has had a further charge of £20.00 made against it.Please bear in mind that my payment due to you has already been made and this was only for an amount of £10.00.

It has come to my notice that the 'administration' charges you have applied to my account are unlawful under consumer legislation, statute and common law. PLease note that the Office of Fair Trading has confirmed that these types of charges are automatically deemed unfair.

If for some reason you believe this not to be the case, please provide a complete breakdown of your costs.

I respectfully request that you remove the admin charges etc etc

Your faithfully etc

 

 

I enclosed details of charges which added up to £100.00 over a three year period and gave them 14 days to reply to my satisfaction or I would take further action.

 

Within a week I received the following letter:

Dear xxxxxxx

IN LIGHT OF THE RECENTOFFICE OF FAIRTRADING INVESTIGATION INTO THE BANKING SECTOR WE ARE CURRENTLY REVIEWING OUR ADMINISTRATION CHARGES. ONCE THIS REVIEW PROCESS IS COMPLETE ANY NEW INFORMATION WILL BE COMMUNICATED TO OUR CUSTOMERS VIA NEW POLICY DOCUMENTATION.

DETAILS OF OUR CURRENT TRADING TERMS ARE ALWAYS PRINTED IN THE CATALOGUES. HOWEVER NOT WITHSTANDING THIS,WITHOUT PREJUDICE AND AS A GESTURE OF GOODWILL I HAVE REIMBURSED ALL ADMINSTRATION CHARGES AS REQUESTED.

YOURS ETC ETC...

 

:D I believe that Studio are part of a much wider concern including better known companies so this action would apply to them aswell. ( they charge £20.00 a time)

Soldier Girl x


:rolleyes:

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