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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Surreyzone vs. Natwest - working out charges and interest


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How nice to see you "Natweststaffmember"

 

To be honest I have not managed to fathom what to do!?! I feel I need to persevere with Advanced spread sheet since a large part of my claim will be due to being O/D quite heavily. I have neglected chasing private banking and I am now wondering whether my o/d limit has been kept to its old level - which will mean I have been paying off larger amounts monthly by way of salary and div's, but based on non-salary linked increased borrowing limit. The last O/D limit I can see is for £4,200 in statements from 2000. it's approx 29% beyond the limit as you know. In the last few years I have been going O/D (quite heavily in some cases) and paying it off monthly - sometimes going in credit or just staying slightly under water.

 

I can see some "paid referral fees" which are charges levied in lieu of letters sent to me (correct me if I get anything wrong by all means). Also, "unarranged borrowing fees." Is this simply a charge for going beyond the (credit zone) limit? The first such charge has been deducted (under 'date' in statements) on 30th Nov 2000. This is for £14. it simply says " UNARRGD BORROW FEE 2ND OCT - 5 NOV £14 PER PERIOD" Does this mean that if I go over the O/D limit within 2nd Oct - 5th Nov (regargless of how much or how many times) the fee is £14:00?

 

I have seen all manner of threads on interest. I have seen that the 8% (court interest) is not to be added when approaching the bank to request money back in the first instance.

 

What am I actually looking to charge Natwest though? I can see from statements in 2000 that the rate for borrowing up to £4,200 is 16.99% PA. (my credit zone rate - at this time) When exceeding this level the excess was charged at the unarranged borrowing rate (then) 29.5%. What exactly should I be claiming back? Is it the interest charged to my account at the difference between 16.99% and 29.5% on borrowings in excess of my credit zone?

 

Agreed that £25-30 per letter is a nonsense. I add these charges to the spread sheet (the first reason I registered was because of these charges - but started to read other stories/threads) but interest on these £25 charges should accumulate at what level in my claim? I see that I accrue interest from the date it was deducted from my account to the date of the court claim? (or is it the date of my first approach to the bank?) - Arggh... !!!

 

Another area that starts to get tricky is where the accumulation of all those charges (with added interest at x) leaves my C/A with a growing negative cash drag of charges. Presumably themselve contributing to the undebtedness and O/D position either more frequently or by greater cash amount.

 

Am I over complicating things here? Also, the advanced spread sheet is not tooting it all up for some reason. HELP! please...

 

Surreyzone

 

Interestingly, I recall challenging Natwest staff (from time to time) re "paid ref fees" and I see 19th Dec 2000 "RFND:PAID REFERRAL FEE" and £25 put back into my account. How do I account for this in my spread sheet? Shall I ignore it and focus on the charges and fees? (How un-gentlemenly).

 

I am litigeous by nature and more than happy with whatever they decide tp throw at me. I think it's the calcs part that is going to undo me! I also read another example of someone getting back their full claim plus 600%. How? Was it Natwest simply not wanting their day in court?

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Guest NATTIE

Ok, my expertise is not in the spreadsheets so apologies. Paid referral Fees is the bank paying an item when the account is over £26 over any agreed or unagreed overdraft. It is claimable of course and I am sure other will advise on spreadsheets.

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