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Are Bank phonecalls recorded

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Does anyone know if all incoming calls to banks and collections centres are recorded and can i request ( force ) a copy to be made available to me?

 

Also how long do teh banks keep the phone calls if so?

 

Many thanks

BL

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I have proved totally that LLoyds Collections Centre lies and will do what ever they can to keep you in the dark.

 

by

 

with holding employees names when you wish to make a complaint.

The reason " there is no way of identifying the person who took your call"

 

and also by advising

 

"There are no records from the conversation you held with this person".

 

LLoyds collections run by thier own rules.

 

Today I have been given the employees identification number and the notes made regarding the conversation in question. Basically all of the information that didn't exist.

 

 

How do they get away with it.

 

BL

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can i nudge this up as im sure lloyds is going to tell me the conversations where not recorded.

 

can anyone confirm that they all are or some are?

 

all the calls i want are to the collections department.

The main recording I want was actually made by me form a branch telephone to the collections centre.

 

Im hoping I have enough evidence in these recordings to make Lloyds disapear from my life pronto and the problem is they know this to.

 

any ideals?

 

thanks

BL

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Was your DPA receipt just a bunch of bank statements? I believe this is supposed to be a complete record of all phone calls, letters and any other information they hold on you. I received a response to a DPA request from Three and it listed all calls and notes of the conversations.

 

I'm not sure they are recorded, or just that they "may be recorded for training purposes". Hope this helps.


[

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Thanks Vampiress

 

The DPA customer notes etc, never covered the collection centre side of things, its like the collection centre is its own entity.

 

So i have resent the Collections DPA and advised to take the cost of £10 form my account but for it be known that i have already paid Lloyds £10 for my active account information.

 

I have also sent a request for teh recordings with the Data release sentence in it, no ideal if it will work. Also advised i would accept a £10 charge for teh recordings as if they have them im home and dry.

 

will let you know how it goes.

 

Thanks

BL

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I modified my DPDR and asked for all recordings of telephone conversations and in particular one that I gave a date time and the person spoken to.

 

After 37 days I recieved just copy statements and notes, no mention of telephone calls. I think an email to Ms Berryman might be in order to check whether they have complied fully with my DPDR and warning her of the consequences if they haven't.

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Guest Lueeze

A few years ago I made a compalint to HSBC about a staff member in a call centre.

 

They went away and listened to the recording and came back and upheld my compalint (sort of)

 

So I know that HSBC keep a log somewhere, but proving it and getting it released to you, may be harder!

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Last year I made a complaint to HSBC. When they failed to resolve an agreement that had been made I insisted they listen to the recording of our telephone conversation. A week or so later, without admitting anything they refunded the fees that I was disputing.

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We're currently working on getting a discount on phone recording software for Consumer Action Group members - that way YOU will have the record regardless of wether the bank 'loses' it or not.

 

Watch this space!


If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Thats brilliant, is there nothing you guys don't cover.

 

The Main Convo im trying to get was held from a branch phone to the collections centre.

 

I can tape it with a hand recorder, but once i advise i am doing this i dont think they will lie again.

Im desperate ( but dont tell LLoyds lol) to get my hands on this 1 call.

 

Thanks

JBL

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Guest Old_andrew2018
We're currently working on getting a discount on phone recording software for Consumer Action Group members - that way YOU will have the record regardless of wether the bank 'loses' it or not.

 

Watch this space!

Anymore news I would like a recording device, Seen one at Maplin but at

£50.00 it’s too much for my budget

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Anymore news I would like a recording device, Seen one at Maplin but at

£50.00 it’s too much for my budget

 

http://www.consumeractiongroup.co.uk/forum/announcement.php?a=96


Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 4381 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

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