Little Lil V Hsbc

[doo]

May need some help to start off with, am helping my daughter claim back her charges and am not familiar with HSBC. I have just successfully claimed back 5,500 from Halifax. First step is the right address to send off SAR, any help much appreciated.

[Bigmac versus]

HEAD OFFICE, GOOD LUCK.

HSBC 10 Lower Thames Street, London, EC3R 6AE

[doo]

Very quick, thanks for that, in the meantime if my daughter rings the bank do HSBC send you out a basic print-out of charges like the Halifax do.

[lateralus]

you can get them on-line if you have on-line banking - can get statements going back six years - or others have said just going in and asking nicely, they will get them for you. personally, i wrote my branch asking for the info and got them in batches (big batches) within about 2 weeks - wrote to the guy who sent them to say thank you and received another lot of six years worth - postie must have hated me.

i, too, was doing it for my child (the 24 yr old with questionable money skills). this is the place to ask for any hsbc related issues - i now take great pleasure in helping others get there - for your reference - mine was 4 months, first letter to money in bank. good luck, moms united!!!!!!!!

[doo]

thanks lateralus, help appreciated, not familiar with HSBC (I have just finished Halifax claim) - take it HSBC charge £10 for this?

[HSBCrusher]

Send in the £10 cheque, but they normally send it back uncashed.

 

Hsbc are one of the easier banks to claim from.

[doo]

Good news then, will send off SAR letter Tuesday, recorded of course. Then a long wait I guess till we get the statements, do you know if they give out a basic print out of charges - will get us on our way (halifax did this free of charge)?

[HSBCrusher]

You will get about 10 thousand envelopes each with its own statement... your postie is going to be happy with you, I hope you gave him a good tip!

[doo]

As it happens we gave him a nice bottle of wine - maybe just as well, at least he has a van as we are in a village, will save him a bit.

[doo]

Request for SAR sent today, does anyone know how long HSBC are taking?

[HSBCrusher]

A couple of weeks or so.

The ball has started rolling!

[doo]

Help needed in regard to this bank account, my daughter has not really used the account much lately since leaving the army, has been working in a bar and paid cash weekly. She has been £40 overdrawn and checked her account a couple of weeks ago as she wanted to pay the overdraft off and her card got swallowed. She has now started a new job and her wages are paid weekly into her account, so overdraft is paid off and it left her with over £100 in account, today she went to bank with cheque book, photo identity and 2 letters with addresses on, she was told she was only allowed to draw out £10. She got very upset as she needed money for the week for petrol etc and some bills but they have flatly refused to give her any more saying she will have to use her cheque book to pay bills. Any help greatly appreciated.

[doo]

friendly bump

[Michael Browne]

This sounds slightly draconian. What reason did they give? or when and under what circumstances they would allow normal access?

 

Has you daughter got another bank a/c that wages could be paid into?

If she hasn't see here:

Do you need a parachute account?

although obviously this will take time to set up.

 

In the meantime, any friends/relatives who would cash a cheque for her?

 

Sorry I cant be of more help.

[doo]

Thanks Michael, you are always a good bet for info. Apparently they are not going to give her a new debit card until they see 3 months of wages paid into account. I'm not really sure of the absolute reason they gave, I think they took her by surprise and when you don't know your rights it can be very off-putting, bank staff can be quite self-righteous when they want to be. She has obviously hit the usual problems with her account like all of us asking for our charges back but nothing more. She can write me a cheque and I'll put it through my account if I need to, it's just the principle.

[doo]

just to update - daughter went into bank this morning with new cheque-book that she received this morning and ID. Went to counter and asked for balance and then wrote cheque to 'cash' and withdrew all but £2 of her funds in the account. No explanation was given by bank staff and no ID was required either, I

[doo]

just to update - daughter went into bank this morning with new cheque-book that she received this morning and ID. Went to counter and asked for balance and then wrote cheque to 'cash' and withdrew all but £2 of her funds in the account. No explanation was given by bank staff and no ID was required either, I had rung their customer relations this morning

[doo]

hit reply button by mistake -

I had rung customer relations this morning and they were most unhelpful - anyway bottom line is she is going to open a new account elsewhere.

[doo]

My daughter has just received first letter from HSBC in reply to SAR all seems very standard and they have sent the £10 cheque back. Just have to twiddle thumbs now till statements get here, does anyone know how long they usually take after receiving reply re: SAR request.

[willow2006]

HI,

[doo]

willow, is your claim with HSBC?

[willow2006]

Hi, ive noticed you have been having problems with HSBC. From checking online statements, i found out they charged me £25 for being roughly £40 over limit for a period over a month. Just to add to that, i thought i would check my statement today and found out that at the beginning of February, they are going to charge me a further £64 plus interest. Its unbelievable - i have been with them for over 3 years and i have majorally reduced my overdraft in that time. Do they not understand customer loyalty. I am just beginning to reclaim my money back.

[willow2006]

Yes, It is with HSBC. Sorry, just getting used to this thread!

[willow2006]

From using telephone banking, i have been refererred to HSBC service quality team in leeds. Was HSBCs head office address in London any use?

[doo]

Well am not familiar with HSBC as this claim is for my daughter's bank account (have finished my claim with halifax) but used the address given on page 1 to send off SAR. Honestly this bank is quite awful, because my daughters card was swallowed and her account has not been in use for the last year they have refused her a new card till they see 3 months worth of wages go in. She went into town to draw money out of saturday only to be told the counters do not open, so she had literally 6p in her pocket and they said there was nothing they could do, come back monday, she pointed out she works monday to friday but they really didn't want to know, she is now opening an account with nat west. How far have you got with your claim, as you can see we are awaiting statements.