Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Evri lost my parcel (£479 watch).


Recommended Posts

It has been 2 months since I’ve made a claim with Evri regarding a lost parcel.


I live in Liverpool- and I was sending the parcel while I was in Manchester (at a friends place) to my home address- I sent myself a parcel. 

The parcel was marked as “lost” with Evri after weeks of my item being “delayed”. 

I have put through the claim, with the watch details,  receipts, and with bank statements of the transaction. 

Of course, Evri are giving me the run-around and are focussing more on why I chose to send myself a parcel. Which I felt was none of their business. You don’t expect to send something and have them lose it.

Im thinking of taking them to Small Claims Court to get my money back.

Do I have a case?

Any help with this process would be amazing.

 

 

 

Link to post
Share on other sites

Sorry that we didn't respond earlier. For some reason or other we missed your post.

The answer is that yes, you have a very high chance of getting your money back. You need to start off by reading as many of the stories on this sub- forum as you can fit in in the next two or three days – including the pinned topics at the top which will explain the principles to you.

You will have to begin a small claim. I'm afraid that the experience of people simply making threats and then Evri capitulating at that stage are Zero.

They do everything they can to raise obstacles not only to frustrate you and may be to force you to compromise but more importantly for them to discourage the thousands of other unhappy victims from making a claim and eventually forcing them to give up because of fatigue.

Please do the reading – but in the meantime please could you tell us dates that this was sent, any messages you had from the courier company.

Was the item properly declared? Was it properly valued?

Did you take out their so-called insurance?

That lot for a start

Link to post
Share on other sites

Thank you so much for getting back to me!

I did not take out their insurance, but thanks to this sub-forum, I know now that i'm protected by the consumer act.

The details of this goes as follows:

Parcel was sent to the Parcelshop Saturday 11th May. Parcel was collected from shop that same day. 

Sunday 12th May: "We're processing your parcel at our hub"

Monday 13th May (7:57 am): "Your parcel is at the delivery depot and we'll let you know when it's out for delivery". 

Monday 13th May (10:53 am): "Your parcel has been delayed. Working on getting its way on the next working day"

That was the last update on my parcel. 

The investigation is now with Ian, the claims and refund manager, who is 'investigating the claim' but I feel this is going nowhere. 

Email communications with customer service was about them conducting an investigation on the parcel at the depot, and following that they confirmed the parcel was missing and sent me a link to fill out a claim for the item.

I did fill out the claim form, sending them all the required documents: Proof of receipt for the Garmin watch.

The claim said it would take up to 28 working days, however this has long passed.

Near the end of the 28 working days time frame, I got an email from Karrah (a worker at Evri) who asked for a bank statement of the Garmin purchase, which I promptly sent. Karrah also enquired why I was sending myself a parcel, and I explained why.

But then Karrah sent another email questioning me again on why I was sending myself a parcel, to which I responded that it really isnt anyone's business how I choose to send parcels or use their delivery service .

This prompted Karrah to 'put my claim on hold' as they investigate further, which really was the final straw to me wanting to escalate the issue with small claims

 

Link to post
Share on other sites

Two things:

Firstly, can you avoid posting solid blocks of text. They are very difficult for people to read and to follow especially when using small screen such as telephones.

Properly spaced please. I have restructured your one for you – but it would be nice if you took care of this yourself.

Secondly, when you upload documents in PDF format – please can you use single file multipage format and also a name which is meaningful instead of just random numbers.pdf.

As a general guide, you should upload documents in a way that you would like yourself to receive them if you are helping somebody free of charge.

I have deleted the two files which you have uploaded earlier. As far as I can make out they are all part of the same document and should have been uploaded in a single file format and named.

As it is, they aren't especially relevant at the moment so don't bother about reposting them but please bear in mind what we are saying about uploaded documents.


I notice that although I asked you if the item was properly declared and valued you haven't responded in particular you haven't told us the declared value.
Is there any reason for this please?

Do you understand why you don't need parcel delivery insurance?

Link to post
Share on other sites

Thank you for the response; I'm very grateful for the help and i'm open to all feedback.

I'm afraid I don't understand what is meant by properly declared and valued?

On the Evri app, when completing the process of sending a parcel, I did declare that I was sending a 'watch' and gave the full value of the watch (£429.99).

I'm not an online seller if that helps.

The parcel contained my own personal watch; a Garmin which cost £474.99 (inclusive of 'protect plus insurance' from John Lewis of £45).

The £45 Protect Plus insurance from John Lewis covers the Garmin watch, and as they have lost it, it is no longer valid. So i'm adding that to the total claim. 

It was a birthday gift bought for me this Jan/Feb by my partner. 

 

Re: understanding of Parcel delivery insurance;


"Part 1 Chapter 4 of the Consumer Rights Act 2015 means I have a legal right to expect that any service I’ve paid for should be carried out with reasonable care and skill".

So I understood from this that I have rights under the Consumer Rights Act 2015 that protect me, regardless of not choosing to purchase their insurance protection.

 

 

 

 

Link to post
Share on other sites

Properly declared means that you declared the exact value of the item that you sent and by and large you are limited in the value that you can claim to that declared value. 

It seems that you didn't declare the value of the accompanying insurance and so if you want, you can go ahead and claim it and we will help you but by and large although your chances of recovering the value of the watch are much better than 95%, The chances of you claiming the value of the lost insurance are much less. 

It's up to you if you want to try .

Please do the reading that we have advised and start preparing your letter of claim and post the draft here. I suggest that you think about posting up a draft letter of claim on about Sunday which will give you lots of time to do necessary reading

 

Link to post
Share on other sites

I would also take this opportunity to add that I don't really understand why you purchased an insurance policy for this watch – unless it offered you something like new for old, accidental damage or that the policy was transferable to a new owner in the event you decided to sell the watch.

If there is not the features that interested you then you are perfectly adequately covered by your consumer rights contained in the Consumer Rights Act 2015 and of course it would be unlawful for John Lewis to attempt to exclude or limit liability in case something happened to the watch and it ceased to be of satisfactory quality for a reasonable period of time.

By and large these extended warranties are a waste of money

Link to post
Share on other sites

In that case it would have had some value.

Link to post
Share on other sites

On 17/07/2024 at 17:40, dietc0ke said:

Thank you so much for getting back to me!

I did not take out their insurance, but thanks to this sub-forum, I know now that i'm protected by the consumer act.

The details of this goes as follows:

Parcel was sent to the Parcelshop Saturday 11th May. Parcel was collected from shop that same day. 

Sunday 12th May: "We're processing your parcel at our hub"

Monday 13th May (7:57 am): "Your parcel is at the delivery depot and we'll let you know when it's out for delivery". 

Monday 13th May (10:53 am): "Your parcel has been delayed. Working on getting its way on the next working day"

That was the last update on my parcel. 

The investigation is now with Ian, the claims and refund manager, who is 'investigating the claim' but I feel this is going nowhere. 

Email communications with customer service was about them conducting an investigation on the parcel at the depot, and following that they confirmed the parcel was missing and sent me a link to fill out a claim for the item.

I did fill out the claim form, sending them all the required documents: Proof of receipt for the Garmin watch.

The claim said it would take up to 28 working days, however this has long passed.

Near the end of the 28 working days time frame, I got an email from Karrah (a worker at Evri) who asked for a bank statement of the Garmin purchase, which I promptly sent. Karrah also enquired why I was sending myself a parcel, and I explained why.

But then Karrah sent another email questioning me again on why I was sending myself a parcel, to which I responded that it really isnt anyone's business how I choose to send parcels or use their delivery service .

This prompted Karrah to 'put my claim on hold' as they investigate further, which really was the final straw to me wanting to escalate the issue with small claims

 

 

alright firstly Karrah isnt a real person im pretty sure. Her name appears on emails sent at all hours. Its a bit like sophie who doesnt exist either.

as for ian he exists but do not listen to a word he says. he means absolutely nothing and even a judge called his email comical.

you do not need to wait any further. Simply submit your letter of claim to them, and send a copy by email to ian (ignore karrah because they're not real)

  • Like 1

underpaid paralegal

Link to post
Share on other sites

well whats going on is what normally goes on at evri

the only real people in the whole company are ian and his brother or whoever it is and a couple overseas employees in their "head Office" dept

also the LOC needs to be to evri limited

 

.

underpaid paralegal

Link to post
Share on other sites

How dodgy of them- how have they been able to get away with it for so long?

I've just cancelled my HelloFresh subscription because they now deliver with Evri. I told them that on my cancellation feedback.

I've made the changes you suggested and attached it again here.

Besides george.wood@evri.com, is there anyone else I should send it too?

I was going to email to Ian as well, but do I need to send it to the generic customer service email too? Post a physical copy?

 

 

Letter of Claim EVRI with POC .pdf

Edited by dietc0ke
Added POC to Letter of claim pdf.
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...