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    • Hi all my wife has today been accused of shoplifting a few weeks ago at John Lewis. Police called today and said an allegation has been made after viewing cctv. My wife has been invited in for interview to clear things up (there words) I asked how her how they knew how to find her, she admitted she had been caught before in Waitrose in 2018 and banned from them and JL. I can’t begin to tell you how shocked I am but I need to support her and don’t know where to turn. She has confessed to me that she has stolen the odd thing over the past year from JL and is now worried that they will look back and charge here for stealing all the items. The police say the allegation is for two small items of clothing. My wife of 40yrs  I know like the back of my hand has been through hell and has lost all her family over the past few years, she has serious health issues and is on strong medication. I can only put this down to this being a big factor. I really need to know what to do to help her, if she admits,  will it be dealt with on the spot or will courts be involved. Should she seek immediate legal advice or see the solicitor at the police station(that’s what they have offered) Any advice would be greatly appreciated, thanks for reading and I hope it’s easy to understand 
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    • Hi guys, Bought BMW a couple of weeks ago. Advertised as FSH (I have a copy of the advert) Got home, set the Idrive up, alass, no service history, only pre delivery inspection. Car is a 2019 with 77,000 miles. When viewing, I was also told it has just had a full service. Been chasing the garage and been fobbed off last week. We will send it you, blah, blah.   Sent hem a shirty text today saying if they do not sort it, I would go to Trading Standards. They just called saying they will take the car back. Thing is, I really like it and I want to keep it. Would would be the best outcome here, do I ask for money back? Or is the only real option taking the car back? It will pain me as ive paid insurance, tax, had it coded as it was playing up a little, filled oil and AdBlue. Its not much, but its just perfect for me.   Thanks in advance all.
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JOHN LEWIS - Shoplifting worries

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I had a complete breakdown a while ago and stupidly put some things in my bag in a shop. I don’t know what came over me and I regret it hugely.

I’m so worried now and I am so embarrassed. I feel like I’m not the same person anymore.  Cost of living is awful and I suppose I wanted a treat. I don’t know.

am happy to be banned from the shop, but I’m very confused. They didn’t explain if it was forever or for every JL shop.

Is it Waitrose everywhere too?

I often take my parents shopping at a JL near them (not the one I was caught in) so can I never go in there again?

The last thing I want is to be asked to leave with my parents watching. Do they keep my photo on a database?

They got me to sign something, took my photo and got the items back. I didn’t get a copy of what I signed though and they said I’d get a fine.

Should I ignore it or is it best to pay? 

I’ve seen others say don’t pay but then I start to panic!

My worries are a lot to do with if my photo is shared with other shops.

I’ve read other threads on here saying it isn’t due to GDPR but I’ve also read some recent new articles saying major shops are doing this. Facial recognition etc. 

I am now worried I can’t go in any supermarkets and I’ll be stopped on the street.

Will it affect me renewing my passport and going on holiday next year? I’m so worried.

I am incredibly contrite and know I did wrong, I will never do it again but I don’t want my friends or family seeing me being asked to leave out local supermarket (not a Waitrose thankfully)

. I’m so stressed I can’t sleep. I won’t go in that JL of course but will I be OK elsewhere? 

I went to a garden centre today with my Mum and thought I was going to have a panic attack about being asked to leave. 
Any help appreciated 


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Hello, welcome to CAG.

I would stay away from that branch of John Lewis for a while, maybe up to six months. From what we've seen here, people's details aren't given to other branches of the same retailer and going to another branch hasn't been a problem.

What we would advise is to have a chat with your GP about what led you to shoplift and see if they can get you some help to find out what's going on with you. And don't do it again, obviously.

If you read other threads here, no one has had any long term consequences although you'll receive some letters from one of the retail loss prevention firms. You can ignore them but if you're worried, come back here and check with us.

I hope that helps?

Best, HB

Illegitimi non carborundum




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  • dx100uk changed the title to JOHN LEWIS - Shoplifting worries

Title updated. 

It is not a fine!!! 

Nowhere bar central London or big drug related major cities are allowed to try andregister and use facial recognition. 

Forget it happened... As asked are you under your gp or and 'breakdown/mental help schemes?? 


please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you.

It’s absolutely what I deserve - humiliation and a big shock.

The fear will make sure I don’t do it again. I can’t face the thought of my family finding out- I’m an honest and respectable person.

I can’t believe I did it really… I almost knew I’d get caught. Maybe it’s the old saying ‘a cry for help’ but the worry it has caused me is just awful.

I’m too scared to go to my GP as one of the receptionists lives near me, I don’t want her to see what we’ve spoken about but I will look up a charity phone line. I need to talk to someone about it.

It’s just I’m under so much pressure. It’s a culmination of a lot of things - worry stress with one of my parents having dementia, the other one can’t cope.

My husband is going through a lot at work, my work is making people redundant and restructuring.

We’ve got a mortgage to pay and our bills are dreadful, I can barely buy petrol and food.

A few days ago our hob stopped working and we can’t afford to fix it.

My husbands car needs urgent work doing and he needs a car to get to work. Everything is rubbish right now.

But no excuse to do what I did. Thanks for feedback and advice.

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If you have debt problems, also consider posting in our debt forums about how to reduce your outgoings. Lots of people do. :)

Thread moved to our Retail Loss Prevention subforum.


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Illegitimi non carborundum




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So just a std human being. 

Not paying any powerless debt collectors


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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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