Missing Statements!

[steve5080]

I sent an S.A.R - (Subject Access Request) on my wifes behalf to GE Money asking for her BHS statements. These arrived fairly promptly however there were 8 missing (5 being consecutive) . Wrote to them again and they have replied with an apology saying that they could not find any record coving these periods.

 

In addition I now find that she has a QVC account that is also opperated by GE Money, while I did not mention this account in my S.A.R - (Subject Access Request), it does ask for "a complete list of transactions & charges relating to my account history with your company". What should I do, all ideas greatfully recieved.:idea:

[demon_x_slash]

Not too sure about the 'missing' statements, as if they genuinely don't have them, then they don't have them. But I would be demanding to know why, and where your wife's sensitive information has 'disappeared' to.

You need to point out to GE that the SAR covers the QVC account as well - if they have any time left on the deadline, then they can use that. Otherwise, I'd write, pointing out the QVC acct, and giving them a further extension of 7 days to supply info. I know, I may get castigated for suggesting that you give them a bit of extra time, but you did say in your post that you specifically asked for BHS statements... someone may not have realised that the BHS Mrs. Steve is the same as QVC Mrs. Steve, as it may be different departments/locations etc.

[steve5080]

It isn't just that they don't have the phycial statements but they have no record of any spending, payments or charges to the account for these periods.

[steve5080]

My first responce has been to recalculate the entire history of the account assuming no expenditure dueing these periods, ommiting all charges and just adding the interest month on month. My wife did infact clear the balance at one point during the missing period from a bank loan, and as I have the cheque details, I have included this. The result is that I'am showing that instead of a debit of £711.97 she should be £556.89 in credit. A difference of £1268.86. I'm looking for a good night out follow by a better night in:cool:

[demon_x_slash]

That's a BIG bottle of wine you got yourself there...