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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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WON unconditionally.

 

Was due to go to court on 4th January. Checked my bank account today and they have refunded. I need to check that they have refunded full amount but it looks like it. Keep up the good work everyone.

 

I have won all my cases - will be donating £50 to this site shortly.

 

J:D :D:):D

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Hi

Ive been claiming from Lloyds on behalf of my husband and am due in court Monday 8th Jan!

 

Ive heard nothing.

I delivered my court bundle to court myself just before christmas (on the 14th day before my court date) & i sent a copy of everything to their solicitors. Im now worried that everyone is still off from work over christmas and am panicing about having to go to court.

Do they usually leave it to a week before court to refund charges into the account?

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Hi

 

I can't remember how long it has taken - must be about 4 months now ! I didn't have the money to pay for the court fee and as I was claiming from about 6 different places I took longer than others to claim. From date of taking to court it may be 2 months. It was due in court on the 4th and the money was credited to my account yesterday.

 

So for those due in court on the 8th check your bank accounts and hopefully the money will be in before then. They left it to the last minute for me. I need to fax a letter to the court tomorrow so they get it Tuesday when they reopen to cancel before the court date of Thursday. So I would guess if they pay you back then it will be by Wednesday next week. That would give you Thursday to cancel the court case!

 

That's assuming they will pay you back - I don't know of any case going to court with Lloyds TSB. Check your account daily.

 

Good luck and keep motivated.

 

J;)

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Fantastic! Hope it was a substantial amount and that you don't spend it all on drink! Well done again!!!

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Hi

 

It was for £1,275.00 - got the lot and it's gone towards a new car - my last car was on it's last legs had done 170000 miles and was leaking water through the sun roof so had to get a newer one. So all the charges I have claimed back from all the banks amount to about £3.5k which has paid for my car. Plus £50 donation to this site going in sometime in the next couple of days.

 

Good luck to everyone. If anyone needs any advice/motivation get in touch - I will keep registered to this site and help out in any way I can. I will even register as a buddy if anyone gets to court !

 

Cheers

J;)

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