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    • Hi all,   I hope this is the right forum to ask the question.    Today I have had a knock on the door, with a man claiming to be a roofer saying that he and his team is doing a big job near by and today there is some down time and they would like to go around the neighborhood to find extra jobs with a discount. He looked genuine enough and asked if I would like to have my gutters cleaned.  When he gave the price of 120 pounds and that he would do it straight away.  I agreed.    I was very busy today with back to back work meetings and I just left them doing the job.  Soon one of his team came to me again saying that while cleaning the gutter he saw some missing slated and rotten timber underneath, with some small birds nesting in the holes, asking if I would like to get it fixed.  I asked for a quote and he said no more than a couple of hundred and he can do it quickly.  If I don't fix it then potentially it would result in damages to the walls etc.  He wanted to show me the damages but I was in the middle of a meeting and just agreed, but insisted that I must be informed of any more work and anything more expensive I need to see a quote first before deciding.   So about two hours later they told me they have completed the job --- I did not observe them.  And to my estonishment they gave an invoice initially of 1750 pounds!  The reason, they explained was that they went on to the flat roof and find edge of the roof splines to be in a poor condition and decided to repair those for me.  They used concrete to secure them and was quoting 40 pounds each, for total of 41.  They also said they sealed the lead covers underneath.  The original job to fix the rotten timber was quoted at around 500 (already much more than I was expecting).  They gave me a discount which resulted in that 1750 figure.  They claimed repairing those were necessary as part of repairing the rotten timbers?  I am no expert but it didn't sound right.   I am definitely not happy and asked for an itemized breakdown of materials and labour before I will consider paying any of it. They then sent me an invoice of 1500 with no details at all.   It has now dawned on me that all of it feels so fishy.  I am considering my next actions:   - I am willing to pay for gutter cleaning - I am willing to pay for the repairs for rotten timber, IF they can provide proof of what they have done.  I am asking for before and after photos. - I am not willing to pay for the work I have not asked for and did not know of beforehand.  They tried to make it sound like I agreed to it, but I am quite certain I definitely did not.  However there is no proof, everything is verbal.   There are no contracts signed.  As of now I have not paid them a penny.   I wish to seek advice on if my next step actions are reasonable and what other courses I should take?  To be honest I am now really gutted that I opened the door for them, and I am now even not sure if they had actually replaced anything on my roof as I did not see any rotten timber being taken down, no waste whatsoever.  I am even more worried if the roof was damaged in the process.   I am sure they will be coming back to my house tomorrow to demand payment, so any advice on how to deal with them would be really helpful.  I also don't want to antagonise them, I have no idea who those people are, I checked their company and it looks like they only established it last year.   Thank you so much in advance!    
    • You think the "Local Council" (of other authority depending on the status of the road) had a responsibility to take winter weather precautions for your protection.   Before gaining my support, can you confirm that you did similarly by equipping your car with 'winter' tyres?   Most people 'south of the border' do not bother. In many countries/regions (including where I live) they are obligatory in winter months irrespective of daily weather conditions.  They work, even on black ice, but adapting driving style is still required.
    • well cabot get nowt then.   cant hurt to CCA BC, they never kept them in the right format most of the time anyway.   the Barclays OD , what i means is you are no longer having any wages/benefits or anything paid into it...thus you are controlling when it ever gets any money...whats the sum?
    • aI have made a further complaint to the ICO regarding the second incomplete data disclosure received from Ombudsman Services. Within their disclosure is a key document missing a date. The date on the document I am in receipt of does not match the data of the document the Ombudsman disclosed and appears as if their document could have been deliberately falsely dated by a member of staff that works(ed?) in the "Legal & Compliance Team".   I believe I am now in receipt of evidence that the OS is attempting to mislead both myself and the court.   Are the CAG aware that it is highly likely that a signifcant number of staff that work at Ombudsman Services also work on behalf of POPLA? This should certainly steer the understanding of what sort of treatment appellants can receive when using such a "service".
    • I received a iPhone from mobile phone direct, the agreement was 150Gb with O2 provider. O2 sent me SIM which doesn't work. I contact O2, I complain,I chat with O2 but the SIM card doesn't work.In 3 month but they keep send me bills. I don't pay. The final bill is 1200 pounds,but the iPhone cost 700- 800.   Because of this I lose some jobs and loss of earnings. I would like to pay the cost of the iPhone, and nothing else. I got county court in May. How can I set my defense. Thanks you.
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Alliance & Leicester in denial BUT cough up!


tonyevic
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Well.........

 

I consider it a great victory today, but in truth a travesty where common sense has failed.

Alliance and Leicesters dogmatic approach and continual lapses of denial turned a simple breach of £16 into a farce of £105.02.

 

http://www.consumeractiongroup.co.uk/forum/alliance-leicester/48041-my-wife-l.html?highlight=tonyevic

 

 

I received a letter today from Optima legal services along with a cheque for £105.02 in settlement.

 

It contains many inaccuracies which I feel compelled tp reply to:

 

Firstly it states that our client, Alliance and Leicester takes issue with your claim on a number of points:

 

1) The claim appears to be based on the argument that you should not pay any charges at all.

 

Denial by A&L, I have never suggested that there should not be a penalty, only a fair one. If A&L responded postively at the outset all this could have been avoided.

 

2) Even if it were correct (which is not accepted) that the charges were greater than A&L actual loss in dealing with your account.A&L is still entitled to charge you something for the expense.

 

I (and every other CAG member) have asked the banks for detailed informatiom about the way they charge.We have given them ample opportunity to produce this,. so that they may 'justify' the charge actually reflects the cost. THIS THEY HAVE FAILED TO DO and why, because simply they cant ( A&L dont actually send out letters of charges, you have to wait for the statement to appear)

 

3) However, our client is mindful of the further expenses of pursuing this matter through the court and has therefore decided in this instance to settle the claim in full.

 

This obviously is denial again, its not the principle, but the cost.

If the Banks really believed thier charges are fair, why have they settled so many?.

 

I think that says it all.

 

Today I will be going in to town to close the account and withdraw the £5.16 thats hopefully still there!? and depositing the cheque into the new account (which incidently told my wife they were not allowed to charge more than £12 for account breaches)

 

 

Thanks to CAG again.

 

Wishing you all a GREAT new year

 

 

Tony and wife:smile::smile:

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Hi Tony.

 

Congratulations on the result. Well done.

 

Note that £12 charge is STILL an unlawful charge.

 

Regards, Rooster.

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Guest Battleaxe

Well done Tony, nice to see you got the charges back. A & L now using legal services to do their dirty work..they will never learn.

 

May your new year be peaceful and richer.

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